2019 Jeep Cherokee

Last year my vehicle started making noises. I took it to the mechanic, and they informed me it needs a new rear differential unit. I called the dealer Brigham-Gill Village Chrysler Dodge Jeep Ram and they told me the vehicle was out of warranty, however i noticed A 2025 recall affects 2017-2019 Jeep Cherokees, including the Limited trim, due to a faulty Power Transfer Unit (PTU) that can disengage the transmission and rear differential.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a clunking sound coming from the vehicle while attempting to shift gears. There was no warning light illuminated. While driving at an undisclosed speed, the vehicle unexpectedly hesitated while attempting to accelerate. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the PCM, TCM, and DTCM software had failed and needed to be reprogrammed. The vehicle was not repaired. The vehicle was taken to another dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 82,000

Vehicle was stopped at a light. When I let go of the break the car turned on the parking break. After I turned off the parking break it asked to shift into neutral or park and press the break button the break was locked. I tried to turn the car off but it wouldn’t shut all the way off. It unlocked everything after I turned the engine off and back on.

The contact owns a 2019 Jeep Cherokee. The contact stated that the 4WD feature failed to operate with the “Service 4WD” message displayed with an audible chime. The vehicle was initially taken to a dealer and was diagnosed with a defective PTU. The contact was provided an estimate for the repair, but the contact declined to repair the vehicle. The contact then received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure, and the contact was provided with a case number. The vehicle was not repaired. The failure mileage was unknown.

Bought car, got 4WD not available light on dash, got car "scanned" at multiple outlets and there is no "code". Took to local mechanic and he diagnosed it is the PTU (power transfer unit) and told me there was a factory recall. Contacted Jeep dealership, told them of the problem, they said my vehicle is not included in the warranty but they would diagnose for me. They did and told me it will be $3,000 to fix, but that is "if" they can get the part. Told me they located the part at 2 other dealerships, but those locations won't sell the part to them. They said they are trying to get the part, but it is on back order. When I called to check they said they still haven't been able to get the part, but won't give me any concrete information about when they can fix it.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that while driving approximately 30 MPH, the vehicle lost automotive power. The check engine warning light was illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer, where it was confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.

Upon driving car about a month after purchase the transmission hesitated, with jerking and a Loud hard clunk sound. Took vehicle to dealer and dealership stated none of the mentioned malfunctions noticed. They updated some software. Continued driving vehicle and malfunctions started again. Looked online for similar issues and found quite a few similar comments.

incidental to nys inspection it was found that rear differential was severely "decayed." the case was fractured and retaining ring on passenger side was broken or out of place. took to Jeep dealer and it was confirmed that the differential was trashed, had to be replaced, and that vehicle unsafe to operate. No warning signs or symptoms (ie, no noise, no handling issues, no dashboard warning lights.) vehicle has only 63,000 miles. it is my understanding that this is not isolated situation, and "it just happens." dealer contacted Jeep warranty office and they agreed to "good will" partial contribution to repair, but leaving over $2,000 not covered. I know that just recently announced (2/2026) recall of grand cherokees for internal snap ring problem. this was external snap ring (see photos) but wonder if related.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. While driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel, and the vehicle stalled. The vehicle was towed to the local dealer, who confirmed the failure and associated the failure with the recall. The contact was informed that there was a failure with the driveshaft and the PTU. The vehicle was not repaired. The failure mileage was 73,000.