2019 Jeep Cherokee

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving approximately 30 MPH, there was a grinding sound coming from the rear of the vehicle. The vehicle stalled and failed to drive forward. The vehicle was later towed to the local dealer to be diagnosed. The contact was informed that the PTU had failed and needed to be replaced. The contact was informed that the vehicle was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The vehicle was not repaired. The failure mileage was 93,000.

The vehicle experienced a sudden engine failure while driving. Prior to failure, a flashing check engine light appeared along with severe engine misfire, sputtering, and loss of power. The vehicle became unsafe to operate and required towing. The vehicle had recently undergone recall service (PTU recall 01C) at an authorized dealership. Shortly after that service, the engine failure occurred. It is unknown if the recall repair contributed to the failure, but the timing is notable. The vehicle has been regularly maintained according to manufacturer recommendations. A dealership has inspected the vehicle and indicated that the engine requires replacement due to internal failure. The failure has been identified as involving piston #2, with coolant intrusion into the cylinder. This condition is consistent with loss of compression and internal engine damage. Numerous other owners of similar vehicles have reported nearly identical failures, frequently involving piston #2, suggesting a potential pattern or common defect affecting that specific cylinder. The sudden loss of power while driving created a safety risk, particularly if this had occurred at higher speeds or in heavy traffic. This issue appears similar to other reported problems involving 2019 Jeep Cherokee vehicles equipped with the 2.0L turbo engine, including misfire conditions and potential loss of compression leading to engine failure.

Warning light indicating "SVC 4WD" came on. Drive became erratic. Immediately took to Jeep dealer and found that PTU had failed though this VIN apparently not covered by ongoing recall (01C) of vehicles of the same year, make, and model. Parts to make repairs unavailable and on indefinite backorder. Seems clear that recall 01C should have been much broader and covered all vehicles with this well-known and frequent catastrophic failure. Vehicle essentially rendered inoperable and unusable and no projected date from manufacturer for receiving needed parts. Utter collapse of supply chain.

I have a 2019 jeep cherokee limited vin# [XXX] There is less than 65000 miles on it and the ptu has gone bad, I have been told by dealer its the same ptu with same issues that's apart of the factory recall for the 2017 - 2019 models jeeps however my specific model has not been recalled but its the same part INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The PTU assembly has failed internally. The repair shop has collected a DTC as well which is C14A7-97 "PTU obstructed." The vehicle is available for inspection, but the repair shop has not disassembled the unit as disassembly is not required based off the symptoms and trouble code populated, the only repair for this is PTU replacement. If the vehicle had continued to be driven, there is a possibility of the PTU assembly breaking internally to a degree to cause damage to itself and the transmission, POTENTIALLY, causing a sudden deceleration, loss of power or a jerking motion. Yes, the concern has been confirmed by the dealership and vehicle is still currently at the dealership. It has only been inspected by the dealership at this point in time. Yes, the "Service 4WD" warning light illuminated in the instrument cluster. The light is still on and it generated an active code of C14A7-97 indicating internal PTU failure. The shop/dealership has had our vehicle for going on 5 months (since November 13, 2025) with no date of repair in sight. This is our only car/transportation and so expenses on transportation and inconvenience has been high during this period of time. We need all repairs for the Jeep covered and we need a rental car covered by the Manufacturer of the Jeep.

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, there was a mechanical clunking sound coming from the rear of the vehicle, and the 4WD failed to engage as needed. The message "Service 4WD" was displayed. The vehicle was taken to the local mechanic to be diagnosed, and it was determined that the PTU needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 25V011000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 59,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "4WD Not Available" displayed, and the 4WD warning light was illuminated. Additionally, the vehicle vibrated while driving. The vehicle was taken to an independent mechanic, who determined that the power transfer unit (PTU) was damaged and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was made aware of the failure, but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 121,000.

My vehicle has has these issues since I bought them but were unaware of how to report them. I also got a recall letter about my PTU failure and Feldman Jeep in Livonia falsely reported the recall completed and it wasn’t. My car is noisy and vibrational when driving higher speeds, service 4wd messages and noise when I turn the automatic brakes off.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at undisclosed speeds on several occasions, the message "Service 4WD" was displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the power transfer unit and the shift actuator needed to be replaced. The vehicle was not repaired due to the parts being on backorder. The vehicle was taken to the residence, and the contact’s grandson disassembled the transmission and concluded that the shift actuator did not need to be replaced, but the PTU needed to be replaced. The vehicle was not repaired. The contact stated that on another occasion, while driving approximately 15 MPH, there was a thumping sound coming from under the vehicle. The vehicle was taken back to the residence and parked. The manufacturer was not notified of the failure. The failure mileage was 42,885.