2019 Jeep Cherokee

I PURCHASED A NEW 2019 JEEP CHEROKEE ON 6/29/19 WITH LESS THAN 5 MILES ON ODOMETER. ON 9/7/19 (LESS THAN 1K MILES), I STARTED CAR, DROVE HALFWAY DOWN BLOCK AND THE STEERING COMPLETELY LOCKED. POWER STEERING LIGHT WENT ON AND CAR WAS NOT DRIVABLE. CALLED DEALERSHIP, WHO WAS VERY ACCOMMODATING, AND THEY TOWED THE CAR AND GAVE US A LOANER. AFTER SEVERAL DAYS, THE DEALER WAS UNABLE TO COME UP WITH A SOLUTION SO THEY OPENED A CASE WITH CHRYSLER. AFTER THREE WEEKS, THE ENTIRE STEERING COLUMN WAS REPLACED, WHICH SEEMS LIKE A SAFETY ISSUE IN ITSELF SO I DID NOT TAKE THE CAR ON THE HIGHWAY OR ON LONG TRIPS. FOR THE FIRST COUPLE OF WEEKS, THE REPAIR SEEMED FINE, BUT THEN THE STEERING COLUMN/WHEELS STARTED MAKING LOUD GRINDING NOISES AND THUMPS WHILE PARKING AND PULLING OUT OF PARKING SPACES. NOW IT IS HAPPENING WHILE I AM DRIVING, LOUDER AND LASTING LONGER. I HAVE HAD TWO SCARY INSTANCES OF STEERING/WHEELS GRINDING, THUMPING, LOCKING WHILE CHANGING LANES AND I HAVE NO CONTROL OF THE STEERING FOR 10-20 SEC. IT HAPPENED AGAIN TODAY (12/30/19) WHILE DRIVING IN A PARKING LOT. THE STEERING LOCKED WHILE I MADE A SLIGHT TURN GOING APPROX 5MPH, AND THE GRINDING/THUMPING WAS SO LOUD AND STRONG THAT IT FELT LIKE THE WHOLE FRONT END OF THE CAR WAS GOING TO FALL OFF. THIS LASTED LONGER, AROUND 20SEC, AND THEN THE CAR JUST DROVE COMPLETELY NORMAL. I HAVE ALSO HAD MULTIPLE INSTANCES OF FEELING THAT I HAVE ZERO CONTROL OF THE STEERING AND THAT MY WHEELS ARE NOT ON THE ROAD. NO NOISE, NO LOCKING UP, JUST NO CONTROL OF THE VEHICLE AT ALL. THIS IS MY THIRD 4X4 AND MY SECOND JEEP, SO I AM WELL AWARE OF HOW TO DRIVE THE CAR AND HOW IT SHOULD HANDLE. THIS IS NOT NORMAL AND, QUITE HONESTLY, I FEEL LIKE THIS CAR IS GOING TO KILL SOMEONE. TAKING BACK TO THE DEALERSHIP TOMORROW SO THEIR REPAIR DEPT CAN TROUBLESHOOT. THIS CAR IS NOT SAFE TO DRIVE.

WHEN DRIVING ON THE FREEWAY AFTER ABOUT 20 MINUTES THE VEHICLE APPEARS TO GET A "DEAD SPOT" IN THE STEERING. WHEN I MOVE THE STEERING WHEEL ABOUT 1/4" TO THE LEFT OR THE RIGHT IT FEELS LIKE IT IS CATCHING ON SOMETHING. I DROPPED IT OFF AT THE DEALERSHIP TODAY AND AFTER ABOUT 6 HOURS THEY CALLED AND TOLD ME IT WAS FIXED. THEY SAID THERE WAS JUST AN UPDATE THAT NEEDED DONE ON THE STEERING. I WILL BE PICKING IT UP LATER AND WILL SEE IF IT IS CORRECTED. VEHICLE HAS 28K MILES ON IT.

TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V637000 (STEERING) WAS RECEIVED IN OCTOBER OF 2019. THE CONTACT TOOK THE VEHICLE TO FARRISH CHRYSLER, JEEP, DODGE, RAM (9610 FAIRFAX BOULEVARD, FAIRFAX, VA 22031, (703)-273-0200) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE ADDITIONAL PART TO COMPLETE THE STEERING GEAR REPLACEMENT WAS NOT AVAILABLE. THE MANUFACTURER PROVIDED THE CONTACT WITH CASE NUMBER: 71416456. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHEN DRIVING AT HIGHWAY SPEEDS IN A STRAIGHT LINE, I EXPERIENCE A 'DEAD SPOT' OR SLIPPAGE WITH THE POWER STEERING. MOSTLY NOTICED TURNING THE STEERING WHEEL SLIGHTLY TO TO THE RIGHT TO MAKE SMALL ADJUSTMENTS. WHILE MAKING THE STEERING INPUT, NOTHING WILL HAPPEN AT FIRST, THEN AS MORE PRESSURE IS APPLIED, THE STEERING WILL 'JUMP' SLIGHTLY AND CATCH. THE EFFECT IS THAT IT FEELS LIKE YOU'RE DRIVING ON A VERY WINDY DAY WHEN IT'S NOT WINDY AT ALL.

I GOT A IMPORTANT SAFETY RECALL FOR STEERING GEAR ON 10/29/2019 I CALLED THE JEEP, CHRYSLER COMPANY ON 10/30/2019 AND ADVISED ME TO TAKE IT TO THE DEALER TO CHANGE THE PART. TOOK THE CAR TO DEALER SERVICE ON 10/31/2019, TODAY IS 11/21/2019 AND THE CAR IS STILL IN THE SERVICE AND EACH TIME THEY SAID THAT THE ARE WAITING FOR A PART TO COME AND CHANGE. AND THEY FOUND FEW PARTS TO CHANGE. TODAY IS 11/21/2019 AND THE CAR STILL IN SERVICE TO FIX AND CHANGE THE PARTS. CALLED THE CO. AND SAID THAT I AM NOT SAFE TO DRIVE THE CAR, BECAUSE IN THE PAST I HAD THE SAME ISSUE IN ONE OF CARS TEN YEARS AGO AFTER THEY REPLACED THE STEERING GEAR PART TOOK THE CAR AND WAS DRIVING ON THE HIGHWAY AND THE STEERING GEAR LOOSE AND WE HAD A BIG CRASH WITH MY CHILDREN AND WAS A FATAL ACCIDENT. MY CAR IS LEASE ON 09/01/2019 AND REFUSED TO TAKE IT BACK AND GIVE ANOTHER CAR, PLEASE HELP ME AND REPLY TO MY FEARING, I CALLED THE JEEP AND CHRYSLER DEALER AND THEY REFUSED TO TAKE THE DEFECTED CAR BACK AND GIVE ANOTHER SAFETY CAR I HAVE TWO QUESTIONS AND NEED HELP AS I AM SENIOR AND LIVE IN BOSTON AND DRIVING TO NY ON THE HIGHWAY PLEASE HELP ME WHAT SHALL I DO, I DON'T KNOW WHAT TO DO OR WHOM I ASK FOR HELP ? -DO YOU THINK THAT AFTER THEY CHANGE THE PART OF THE STEERING GEAR WILL BE SAFE TO DRIVE??? - FOR WHOM SHALL I CALL OR CONTACT TO EXPLAIN MY PROBLEM AND MY FEAR?? YOUR REPLY WILL BE VERY IMPORTANT TO ME...PLEASE HELP AND THANKS IN ADVANCE. A QUESTIONS THAT I AM NOT SAFE TO DRIVE THE CAR AGAIN. AND I DON'T KNOW IF THE CAR WILL BE SAFE TO DRIVE ESPECIALLY ON THE HIGHWAY WHEN YOU ARE DRIVING 65 MPH

AS I WAS TRAVELING ABOUT 30MPH MY POWER STEERING LOCKED UP. I WASN'T ABLE TO TURN THE WHEEL AT ALL. A SERVICE POWER STEERING LIGHT CAME UPON MY DASH. WHEN I CALLED THE DEALERSHIP THEY REFUSED TO LET ME TOW IT THERE OR FIX IT EVEN THOUGH IT WAS LESS THAN 6 MONTHS OLD AND UNDER WARRANTY. I ENDED UP HAVING IT TOWED THERE ANYWAYS WITHOUT TELLING THEM. IT WAS JUST A CODE THAT HAD TO BE CLEARED BUT THEY MADE ME PAY 120$ FOR LABOR EVEN THOUGH IT WAS UNDER WARRANTY AND AT NO FAULT TO MY OWN. THIS IS THE ONLY PROBLEM I'VE HAD WITH THIS VEHICLE OTHER THAN THAT I LOVE IT. IF I WERE IN A DIFFERENT SITUATION ALTHOUGH IT COULD HAVE BEEN VERY DANGEROUS AND I WAS VERY UNHAPPY THE WAY THE DEALERSHIP TREATED ME.

2019 JEEP CHEROKEE LIMITED 4 X 4, IN SERVICE ON 4/2019, WITH 13,700 MILES AS OF 10/27/19. IN LAST TWO DAYS STEERING WHEEL IS JERKING IN MY HANDS, AS THOUGH THE LANE SENSE FEATURE IS TRYING TO BRING VEHICLE INTO CENTER OF LANE. THAT FEATURE IS DISENGAGED AND IS NEVER USED. THE JERK IS SLIGHT BUT PERCEPTIBLE AND ALWAYS SEEMS TO BE IN A LEFT TO RIGHT MOTION. SINCE I LIVE IN COUNTRY AND TRAVEL ROADS WITH SPEEDS AT 65+, GREAT CONCERN THAT THIS ISSUE MAY LEAD TO A FAILURE OF THE STEERING SYSTEM OR STEERING WHEEL ITSELF. HAD A SIMILAR ISSUE MANY YEARS AGO WITH A FORD VEHICLE, WHICH RESULTED IN A RECALL AFTER THE STEERING WHEEL ON MY VEHICLE ACTUALLY CAME OFF THE COLUMN AND SPILLED BEARINGS ON THE FLOOR.