2019 Jeep Cherokee

Our dashboard displayed "CK 4WD " this morning. After checking the Jeep Cherokee manual we followed its urgent advice and immediately drove to a Jeep dealership fortunately nearby. While waiting, wanting to get a handle on what expense ws at hand I checked various YouTube and other internet posts, and became aware for the first time of recalls on previous years' Cherokee power case ( PTU's) . I asked for new part replacemet but the dealership parts manager said new parts were on "back order, "and could not say when the replacement could even be obtained. He said a "rebuilt" could be shipped from Florida and work completed by next Wedsday, a full week from today, 2-14-23. My car passed out of warranty a month ago, now at 61080. We are camping and home is about 900 miles from home now. Estimate on the job was $2397.03, but I believe the final bill will be a few hundred less because of the cheaper rebuilt part. The dealership gave us a ride back to the state park 8 miles away, where our camper is parked. The mechanic at the dealership said we shouldn't have pulled our 2500 lb camper trailer with the car, though Jeep had promoted the Cherokee with towing package we bought as rated good for 4500 lb., pretty far below the weight of a packed trailer. I'm only aware of a safety issue now described in the existing recall of where the tow vehicle could suddenly go into neutral and lose all power, meaning to me that our brakes and brake lights might suddenly not function which could be catastrophic even under light traffic, and unthinkable on any big city throughway. The dealership said they made several calls on our behalf to try to expedite getting a new part but only could get the rebuilt PTU. We really had few options.

The power transfer unit (PTU), an important element of the optional all-wheel-drive system in affected vehicles may not be able to maintain a connection between the transmission and the front wheels. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries. I was informed by the dealership that the part is on an undermined backorder due to this being a common issue. Fortunately the failure occurred just prior to the expiration of the powertrain warranty.

A SVC4WD light started intermittently coming on. A message would follow on the dash that 4wd was unavailable. The diagnostic error code was C14A7-97 for the PTU. This vehicle has 90,000 miles and most of them highway. No off road or aggressive driving. Very concerned that PTU will fail at high rate of speed. Dealership will not acknowledge known PTU issues with model despite having 3 vehicles in for same repair. Extensive cost and part unavailable makes repair prohibitive immediately so very dangerous.

The contact owns a 2019 Jeep Cherokee. The contact stated that he observed a puddle of fluid on his driveway. The contact checked and found that there was a crack around the rear differential housing. The contact stated that the fluid was coming from the crack. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there had been an impact that had caused the crack. The contact stated that neither he nor his wife had driven the vehicle and made any type of impact to cause a crack to the differential housing. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was 49,100.

Service 4WD light keeps coming on.Took it to auto center for check. C14A7-97 error showing up. There is a problem with the Power Transfer Unit on 2019 Jeep Cherokee Trailhawk 3.2 V6 with 80,000 miles when first star. If the PTU fails to engage with the transmission, the Cherokee could lose all power while being driven. Also, a failure to engage could keep the vehicle from being put into park when stationary, allowing it to roll away. Either situation could result in a crash or injuries.

My air bag light keeps coming on staying the air bag sensor is off.Thst could cause a major problem if I were to be involved in an accident.My transmission is jarring bad feeling like I've been hit.This scares me every time it jars.This could cause problems in any situation involving me mashing the gas because there is a delay in aerating.have spoken to my dealership about these problems.