2019 Jeep Cherokee

The contact owns a 2019 Jeep Cherokee. The contact stated while driving at an undisclosed speed, the vehicle lost motive power with the transmission warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was towed to the dealer and was diagnosed with the power transfer unit (PTU) failure. The contact was informed that the PTU needed to be replaced. The dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at slower speeds up to approximately 60 MPH, the vehicle was shaking with the transmission shifting hard. The contact stated that while his girlfriend was driving at an undisclosed speed, the vehicle lost motive power. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 58,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the transmission shifted incorrectly, and the vehicle stalled with the message “4WD Unavailable - Service Required” was displayed. The vehicle was able to restart. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 96,000.

In the past two weeks, my car has stalled three times, all occurring approximately 5-10 minutes after starting my drive. Everything works fine until I apply the brakes, at which point the car immediately stalls while in traffic. Fortunately, each time, I was able to turn on my hazard lights, pull over to the side of the road, and restart the car—though it took some effort. Each incident also happened when my automatic start-stop system was turned off. These stalling incidents seem similar to a recall issue from 2020, where a computer system update was required. However, in 2020, I was unable to restart the car without a jump after it stalled. There have been no warning lights on the dashboard, and the car has not yet been independently reviewed by a dealer.

I was driving approximately 30 mph on an exit ramp and as I pressed the gas to accelerate when I got below speed, the drive power completely ceased, started making a noise that I have never heard, almost like a baseball card in a bicycle wheel. The screen flashed a 4WD alert, and then shut off / went completely black. I could not accelerate, I could not turn the wheel at all as it locked up, and once the car finally stopped, I had to keep the break pressed because it would not shift into park. it wouldn't move forward but i was afraid if i let my foot off, it would randomly start again. A truck behind me nearly crashed into the back of my car which would have killed me. I quickly had to pull off to the right in the shoulder as my car came to a dead stop. My car was towed by AAA and brought to the nearest mechanic, as that is the only way they will tow a car. I was told the engine is shot. I have 40,000 miles on my 2019 car. this is completely unacceptable. I know there is a recall for EXACTLY what happened to my car on THE SAME YEAR AND MODEL CAR, but apparently my VIN is not included in the recall. I'm out $13,000 that I owe on this car now and have no options at all financially.