2019 Jeep Cherokee

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the vehicle made an abnormal sound. The contact stated that the failure recurred while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the PTU was rusted and had failed. The mechanic determined that the PTU needed to be replaced. The vehicle was towed to the local dealer, where it remained for the recall repair. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 79,318. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at 45 MPH, the vehicle stalled. The engine was not connected to the 4WD. The Police assisted with pushing the vehicle to the side of the road. While in a parking lot, the vehicle stalled. While at a stop and accelerating, the vehicle stalled. The 4WD warning light was illuminated after the failure. The vehicle was taken to an independent mechanic who determined that the PTU, engine intake gasket, and actuator needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there was no recall coverage on the vehicle. The failure mileage was approximately 48,000.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH, the vehicle hesitated with several unknown warning lights illuminated on the instrument panel. The contact pulled off to the shoulder of the highway and attempted to shift into park(P); however, the vehicle started to roll backwards. The accelerator pedal was depressed; however, the vehicle continued rolling backwards. The contact activated the parking brake to stop the vehicle from rolling and exited the vehicle. Due to the failure, the vehicle was towed to the dealer where a diagnostic test was performed and the dealer linked the failure to the recall, but parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was given a case number. The failure mileage was approximately 46,000. VIN tool confirms parts not available.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4-WD” warning light illuminated. The contact's father connected a diagnostic machine to the vehicle and retrieved a code for power train failure. The dealer was made aware of the failure; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 132,000. VIN tool confirms parts not available.

There is a recall for the vehicle where the repair description states that if a PTU failure occurs it will be replaced by FCA US. The PTU damage has been confirmed by an independent service center and the dealership. The dealership currently has our vehicle and has stated that we can either drive it until it completely fails (which according to their recall letter states: "A loss of drive power can cause a vehicle crash without prior warning. A loss of PARK function can cause a vehicle crash without prior warning and/or injury to others outside the vehicle.") or we pay $3500 to have it replaced. I have been told at this time a part is not available for the snap ring/seal issue but the recall states they will replace a damaged PTU. I have contacted Stellantis and they have told us they can reimburse us up to $50.00/day for a rental car until we are able to have the recalled part fixed. The PTU is not the recall but will be replaced if it is damaged. Telling us we could just drive it until it completely fails is completely unacceptable and showing no concern for the safety of their customers. The recall has been open for 6 months. At what point will they begin honoring the PTU replacements.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the “Service 4WD” warning light illuminated. The vehicle was initially taken to an independent mechanic who discovered a crack in the Power Transfer Unit (PTU). The vehicle was not repaired. Upon investigation, the contact discovered NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 85,000.

I had "service 4wd" error message appear last month and brought it into Jeep dealership for diagnostics. I was told the Power Transfer Unit is bad, the same issue has been recalled in other Jeeps but my VIN number is supposedly not impacted. I was told it would be $3650 fix that is not covered by recall, but vehicle is safe to drive in meantime. Yesterday while driving, the car suddenly shut off mid drive and shook and made noises with a new neutral 4wd error mssg and engine light on. Thank goodness the Jeep was not far from home and was not on a high traffic or mph road as that could have had deadly consequences.It took pushing it to get it back home. Jeep corporate is still refusing to add my Jeep to the recall.