2019 Jeep Cherokee

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, who declined to complete the recall repair, and stated that the tires installed on the vehicle were incorrect. The manufacturer was made aware of the issue. The contact had not experienced a failure.

I was driving on the highway and experienced what felt like a brief power outage where my vehicle instantly dropped speed. I estimate it was approximately 10-15 mph. Everything appeared to return to normal at the time until approximately 5 minutes later when I exited the highway and it began making a loud noise. I drove a couple miles before getting concerned and thinking I don't want to risk breaking down on the side of the highway going home or doing further damage to an expensive component such as engine or transmission. I used roadside assistance to tow my vehicle to my nearest dealership. The tow driver confirmed he heard the noise inside the vehicle while I stood outside and could not hear it. The dealership called me to approve the diagnostic fee and also asked questions about what happened. In hindsight, they had asked a very specific question regarding the noise sound and location which, in my opinion, shows they instantly suspected the issue that they would later report. After approving the fee, they sent a quote focused primarily around the rear differential housing being cracked for an estimate of $5221.85. I asked how this would happen and the service representative explained that the choke inside the differential broke and a piece of metal inside it cracked the housing. I began researching differentials in vehicles and specifically in Jeep Cherokees, I learned very quickly that this is a very common problem which explains how a representative was able to tell me the cause without seeing it. No warnings were ever issued on the dashboard and no symptoms were present prior to the sudden deceleration. There are no warnings on the dash after the event and the only symptom other than the noise while in motion is the acceleration/deceleration feels slightly less sensitive. Every potential cause stated by mechanics who have looked at this points to a manufacturing issue or quality issue. A complete failure could cause an accident harming people.

The contact owns a 2019 Jeep Cherokee. The contact stated that while stopped at a red light, the vehicle stalled. The check engine warning light was illuminated. The vehicle was towed to a dealer, where it was diagnosed, and determined that the power transfer unit needed to be replaced. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service 4WD" was displayed on the instrument panel. The vehicle was taken to Firestone, where it was diagnosed, and DTC: C14A7-97 was retrieved. The contact was informed that the code indicated that the transfer case range position sensor was obstructed or blocked. The contact was informed that the failure was due to the Power Transfer Unit (PTU). The second diagnostic code was U0010-00, which involved the Instrumental Panel Cluster (IPC) and the Controller Area Network (CAN) interior box. The third code was U0140, which involved the "Lost Communication with Body Control Module (BCM)”. The vehicle was not repaired. The vehicle was then taken to a transmission specialty shop, where the DTC codes were confirmed. The vehicle was not repaired. The vehicle was then taken to the dealer, where the diagnostic codes were confirmed. The vehicle remained at the dealer unrepaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 121,000.

The power transfer unit in my Jeep Cherokee 2019 Latitude failed and required a replacement, at significant cost (over $2000). It is my belief that Jeep’s recall campaign (ID - O1C) was too narrow and ought to have included my vehicle. I have called Jeep three times without a proper answer to my concern. The failure of the power transfer unit was publicly described as a safety issue and I was unable to drive the vehicle for nearly two months.

Last year my vehicle started making noises. I took it to the mechanic, and they informed me it needs a new rear differential unit. I called the dealer Brigham-Gill Village Chrysler Dodge Jeep Ram and they told me the vehicle was out of warranty, however i noticed A 2025 recall affects 2017-2019 Jeep Cherokees, including the Limited trim, due to a faulty Power Transfer Unit (PTU) that can disengage the transmission and rear differential.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, there was a clunking sound coming from the vehicle while attempting to shift gears. There was no warning light illuminated. While driving at an undisclosed speed, the vehicle unexpectedly hesitated while attempting to accelerate. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the PCM, TCM, and DTCM software had failed and needed to be reprogrammed. The vehicle was not repaired. The vehicle was taken to another dealer, where it was diagnosed with PTU failure. The contact was informed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 82,000

The contact owns a 2019 Jeep Cherokee. The contact stated that the 4WD feature failed to operate with the “Service 4WD” message displayed with an audible chime. The vehicle was initially taken to a dealer and was diagnosed with a defective PTU. The contact was provided an estimate for the repair, but the contact declined to repair the vehicle. The contact then received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The manufacturer was notified of the failure, and the contact was provided with a case number. The vehicle was not repaired. The failure mileage was unknown.

The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not yet available. The contact stated that while driving approximately 30 MPH, the vehicle lost automotive power. The check engine warning light was illuminated. The failure had occurred on several occasions. The vehicle was taken to a dealer, where it was confirmed that the part was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 140,000.