2019 Jeep Cherokee

The contact owns a 2019 Jeep Cherokee. The contact stated while the vehicle was at the dealer for a service appointment, the vehicle was diagnosed with a failed rear differential. The contact was informed that the snap ring was detached from the housing unit. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,600.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving on several occasions at various speeds, the FWD warning light illuminated sporadically and then disappeared. The vehicle was taken to an independent mechanic, who diagnosed that something in the transmission had failed and needed to be repaired or replaced. The mechanic notified the contact of a possible recall associated with the failure. The contact believes the failure is related to NHTSA Campaign Number: 25V011000 (Power Train). The manufacturer was notified of the failure. The failure mileage was approximately 61,000.

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 40 MPH, the 4WD drive light illuminated. There was oil leaking. The contact stated that the failure was related to NHTSA Campaign Number: 25V011000 (Power Train). The vehicle was taken to the local dealer, where it was diagnosed that the PTO had failed. The vehicle was not repaired due to the part being backordered. The manufacturer was contacted, who confirmed there was no recall coverage and referred to the NHTSA hotline. The failure mileage was approximately 103,231. Car Shield declined the repairs due to Carfax's previous report indicating the failure had already been addressed.

while driving ,the vehicle just shuts off while in motion, then dashboard lights come and message says if you want to start vehicle step on brake and push button , but once I push the button it struggles to start. Mechanic ran a diagnostic test and said its the power train control module that is under a recall on other jeeps but not mine.

My vehicle has an open PTU recall and when driving down the road my vehicle completely lost power was unable to drive or put vehicle in park in the middle of a turn which resulted in on coming traffic coming towards my vehicle. There were no injuries thankfully. My car was towed to the Jeep dealership in Anchorage, AK to have the PTU recall done as that was the suspected reasoning of the failure. After weeks of back and forth I was told the transmission was damaged and needed replaced and the PTU recall was not able to be done due to the recall instructions. I was quoted 8-12 thousand dollars in repairs which was unrealistic to me. I then had vehicle towed to an auto body shop that could replace the transmission for a lesser price. Once at the auto shop they discovered there was a complete PTU failure which caused the transmission damage and told me to take it back to the dealership for repairs to be covered under the recall. The dealership submitted the information and I was denied the recall and repairs. The dealership informed me I would have to pay for a new transmission out of pocket. However once I had the new transmission testing the PTU recall could damage and that I also need to pay out of pocket for the PTU. This has been extremely frustrating and given the pictures and evidence submitted for PTU failure causing the transmission failure and still being denied I find it absolutely appropriate to submit a claim

The contact owns a 2019 Jeep Cherokee. The contact stated that upon starting the vehicle, the message "Service 4WD" was displayed, immediately followed by the message "4WD System Unavailable". The vehicle was taken to the dealer, where a diagnostic test was performed, and the contact was informed that the Power Transfer Unit(PTU) was inoperable and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure. The failure mileage was approximately 115,000.

I received a safety recall for the PTU unit on my 2019 jeep cherokee, the service 4x4 system light was on. I took it to the dealership where they said they cleared the recall but the light was still on and the 4x4 system still did not work. They told me they did what they were supposed to…period. Now when i look up for recalls nothing comes up, but they light is still on and the system doesn’t work. I just received a letter from FCA US that states the warranty has been extended to “unlimited years/unlimited miles from the date of completion of Safety Recall 01C “. I called again about the extended warranty and now i am told that because the recall was cleared there is no warranty, i don’t understand because the PTU system does not work yet there is an unlimited warranty on it that they say is no good ????

I brought the vehicle in November 2023 and the vehicle has been taken back to the dealership on numerous occasions due to the vehicle jumping/launching forward at low speeds, the power decreasing and then launching, the wheels for front end feels and sounds like something is breaking and the rear feels like something is broken and none of this has been addressed. I’ve been complaining some the end of November 2023. Vehicle also hesitate when pulling off. The electrical system in the car keeps overheating and then resetting. The screen gets hot to touch and freezes as wells as freezing when it very cold outside. At any temperature the screen goes black and will not comeback on for hours.