2019 Jeep Cherokee

MY 2019 JEEP CHEROKEE LATITUDE PLUS HAS HAD A ELECTRICAL PROBLEM STARTING 2 WEEKS AFTER WE BOUGHT THE VEHICLE. THE RADIO SCREEN CHANGES ON ITS OWN TO ALL THE DIFFERENT FEATURES ON THE SCREEN INCLUDING TURNING THE BACKUP CAMERA ON WHILE DRIVING FORWARD, TURNING THE SEAT HEATER AND WHEEL HEATER ON AND NOT SHUTTING OFF, TURNING THE HEATER AND MAX A/C ON AND OFF, CALLING PEOPLE WHILE ON BLUETOOTH. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION, STATIONARY, ON CITY STREETS AND HIGHWAY. I HAVE TAKEN THE VEHICLE IN 4 TIMES SO FAR FOR THIS ISSUE. THE SERVICE DEPARTMENT HAS TESTED THE BATTERY VOLTAGE ON 12/17/18 COULDN'T FIND A PROBLEM. PROBLEM AGAIN ON 01/14/19. PROBLEM AGAIN 01/23/19, SERVICE DEPARTMENT CHECKED IT, GAVE IT BACK TO ME AND SAID THEY WERE ORDERING A NEW RADIO. 01/28/19 RADIO REPLACED. AFTER THE RADIO WAS REPLACED THE MILEAGE WAS BLINKING AND THE ELECTRONIC THROTTLE SYSTEM LIGHT COMES ON AND THEN SHUTS OFF AFTER STARTING THE VEHICLE. 01/29/19 VEHICLE IS BACK AT THE SERVICE DEPARTMENT WITH THE SAME ISSUES (01/30/19 SERVICE DEPARTMENT STILL HAS VEHICLE). I HAVE VIDEO OF THE PROBLEM BUT CAN ONLY UPLOAD PHOTOS SO I TOOK SCREENSHOTS OF THE VIDEO.

ON DECEMBER 29TH AT ABOUT 5PM, I WAS TRAVELING SOUTH AT 40MPH ON PLYMOUTH SORRENTO RD IN ORANGE COUNTY FL.AS I WAS DRIVING, I HEARD A DING (1 DING ALMOST AS IF MY SEAT BELT WANTS BUCKLED, BUT IT WAS) AND AT THAT TIME, MY JEEP SHUT DOWN IN TRAVEL. THE FIRST THING I NOTICED WAS THE RADIO SHUT OFF AND ALL THE GAUGES, AS I WENT TO CORRECT MY STEERING, TO GET BACK IN THE CENTER OF MY LANE, I REALIZED I HAD NO STEERING CAPABILITIES, THE STEERING WHEEL WAS LOCKED. WHEN I REALIZED WHAT HAD HAPPENED, I BEGAN TO SLOW AND THE CAR CAME BACK ON. THIS ALL TOOK PLACE IN ABOUT 5 SECONDS. WHEN I GOT MY HEAD STRAIGHT AND STARTED BACK HOME, I NOTICED THAT THE RADIO, CONTROL PANEL/GAUGES AND A/C WOULD NOT FUNCTION PROPERLY. I COULD NOT CHANGE CHANNEL, TURN AIR OFF, COULDN'T CHANGE VOLUME OR NOTHING. ABOUT TWENTY MINUTES LATER I ARRIVED AT MY HOUSE AND SHUT THE CAR DOWN. THE RADIO CONTINUED TO PLAY. I HAD TO START AND SHUT THE JEEP DOWN THREE TIME IN ORDER FOR THE EQUIPMENT TO SHUT DOWN. I CALLED NAPLETON JEEP OF CLERMONT TO COME TOW THE JEEP IN AND I CALLED CHRYLSER CORP TO NOTIFY THEM OF THE MAJOR SAFETY HAZARD THIS WAS AND PROBLEMS THIS COULD HAVE CAUSED. SEARCHING THE SAME YEAR AND MODEL JEEP ON THE INTERNET, IT APPEARS THIS IS A PRETTY COMMON THING,. I EXPLAINED IT TO ONE OF THE CHRYSLER CORP MANAGERS AND HE SAID IT DIDN'T MATTER HOW MANY VEHICLES THIS HAPPENED TO, THERE IS NO PROBLEM. CHRYSLER HAD THE NAPLETON DEALER DRIVE THE CAR FOR ABOUT 90 MILES OVER A WEEK PERIOD AND NEVER HAD A PROBLEM. AT THAT TIME I GOT A CALL FROM CHRYSLER AND NAPLETON, STATING I CAN PICK MY JEEP UP, THERE IS NOTHING WRONG. THE JEEP HAD ABOUT 2000 MILES ON IT WHEN THIS HAPPENED. WE HAVE HAD THE JEEP ABOUT 40 DAYS WHEN THIS HAPPENED, AND BECAUSE CHRYSLER COULDN'T RECREATE THE ISSUES, THEY HAVE JUST WASHED THEIR HANDS OF THE PROBLEM.

WHEN A PHONE CALL COMES IN THE RINGER VOLUME IS AT MAXIMUM VOLUME. THIS IS HEART STOPPING, MAKING ME JUMP. I AM FORCED TO QUICKLY TURN THE VOLUME DOWN WHICH, WHEN IN TRAFFIC, IS VERY DISTRACTING AND POTENTIALLY DANGEROUS. I HAVE READ ONLINE OF OTHERS HAVING THIS ISSUE, WITH NO RESOLUTION. EVEN THOUGH I TURN THE VOLUME DOWN, THE NEXT TIME THE VOLUME IS RIGHT BACK UP AT MAXIMUM. THERE IS NO WAY TO AVOID THIS. I ALSO HAVE THE ISSUE OF BLUETOOTH CALLING BEING USELESS. ALTHOUGH I CAN HEAR THE OTHER PARTY THEY CANNOT HEAR ME. THE SYSTEM ALSO MAKES A VERY LOUD POPPING STATIC NOISE WHENEVER I USE THE BLUETOOTH SYSTEM, EITHER AT THE BEGINNING OR END. I AM AFRAID THIS WILL DAMAGE MY VEHICLES SPEAKER OR STEREO SYSTEM. I HAVE HAD THE VEHICLE TO MY DEALER NUMEROUS TIMES AND THEY WERE ABLE TO RECREATE THE ISSUE. WE EVEN TESTED ON ANOTHER CHEROKEE AND THE ISSUE DID NOT OCCUR FOR ME IN THIS VEHICLE. THE DEALER DID A SOFTWARE UPDATE THAT DID NOT HELP. THEN THEY WERE TOLD JEEP WAS COMING OUT WITH A SOFTWARE UPDATE THAT WOULD HELP. AFTER 3 MONTHS THEY TOLD ME THE UPDATE WAS IN, SO I DROPPED MY CAR OFF AGAIN. THE NEXT DAY I WAS TOLD THAT THE UPDATE WAS CORRUPTED AND THAT JEEP INFORMED THEM NOT TO RUN THE UPDATE OR THERE WOULD BE NEW PROBLEMS. SO MY CAR WENT TO THE DEALER AGAIN FOR NO REASON. THIS HAS BEEN A HUGE INCONVENIENCE FOR ME FOR MONTHS NOW. I ALSO HAD AN ISSUE WITH THE RADIO REBOOTING WHILE DRIVING, FOR NO APPARENT REASON. I ALSO EXPERIENCED AN ISSUE WITH THE RADIO DISPLAYING NOTHING BUT COLORED LINES AND EVENTUALLY GOING BLACK ALL TOGETHER. THIS WAS HOPEFULLY FIXED BY AN UPDATE BUT THAT STILL REMAINS TO BE SEEN. OVERALL, THIS JEEP HAS HAD ME GOING BACK AND FORTH TO THE DEALER STARTING ABOUT A MONTH AFTER I BOUGHT IT.

I LEANED MY 2019 JEEP CHEROKEE BACK IN SEPTEMBER 2018. A WEEK AFTER LEASING IT I WAS SLOWING DOWN TO COME TO A STOP SIGN AND IT BEEPED AT ME AND ALL THE POWER SHUT OFF IN THE JEEP. I TRIED TO HIT THE START BUTTON NOTHING. I PUT IT IN PARK AFTER FIGHTING WITH IT TO GO INTO PARK AND TRIED THE START BUTTON AGAIN. NOTHING. SO I WAITED 2 MINUTES AND TRIED AGAIN IT TURNED BACK ON AND WAS FINE FOR THE REST OF THE DRIVE. JANUARY 24 2019 I WAS PULLING OUT OF THE PARKING GARAGE AT WORK AND AFTER 4 MINUTES OF IT BEING ON IT SHUT OFF MID DRIVING. SAME THING HAPPENED IT BEEPED AND ALL POWER SHUT OFF. I PUT IT IN PARK AND HIT THE START BUTTON. NOTHING. WAITING 2 MINUTES TRIED AGAIN TURNED ON MADE IT ALL THE WAY HOME. ALSO WHEN I TURN EITHER WAY IT BEEPS AS OF A DOOR IS OPEN. NO DOOR IS OPEN CHECK REPEATEDLY. WHEN I GO OVER A SPEED BUMP IT SOUNDS LIKE SOMETHING IS GRINDING IN THE BACK END I HAVE TO COME TO A COMPLETE STOP AND START AGAIN AFTER THE BUMP OR THE JEEP WILL NOT MOVE. THE RADIO WILL RANDOMLY MAKE A VERY LOUD STATIC NOISE THAT IS EAR PIERCING FOR A SECOND THE IT WILL BE FINE OR IT WILL RESTART THE RADIO IT'S DIFFERENT EVERYTIME IT HAPPENS.

THE CAR COMPLETELY SHUT DOWN WHILE DRIVING AT NIGHT ON A SNOWY MOUNTAIN ROAD. ALL LIGHTS AND EVERYTHING COMPLETELY SHUT OFF. I WAS ABLE TO STOP IN THE OPPOSING LANE OF TRAFFIC AND RESTART THE VEHICLE BEFORE BEING STRUCK. THE VEHICLE ELECTRICAL SYSTEM CONTINUED TO FLASH INTO WARNING AND LIMP MODE SEVERAL TIMES BUT WE WERE 100'S OF MILES FROM A DEALERSHIP. WE CONTINUED WITH THE PROBLEM UNTIL WE WERE ABLE TO LIMP HOME AND BACK TO THE DEALERSHIP. THE VEHICLE ALSO REVVED UP TO 4000 RPM WHILE MY FOOT WAS ON THE BRAKE AND NOT TOUCHING THE ACCELERATOR. THE LOW TIRE LIGHTS KEPT ROTATING TO DIFFERENT TIRES AS I DROVE WITH NONE BEING LOW. THE DEALERSHIP SAID IT WAS A VACUUM LINE AND THEY DROVE IT FOR 10 MILES WITHOUT RESULT. THIS VEHICLE ALMOST KILLED US ON SEVERAL OCCASIONS.

THIS REPORTS DOCUMENTS A SECOND INSTANCE OF POWER FAILURE. ON FRIDAY, JAN 4 FAII WAS DRIVING ON INTERSTATE HWY 287. THE DASHBOARD WENT DARK AT FIRST AND THEN STARTED FLICKERING. CAR THEN STALLED WHILE DRIVING. THE GAS PEDAL NO LONGER WORKED. THE POWER STEERING FAILED. I COASTED TO THE SHOULDER. WHEN IN PARK THE DASHBOARD CAME BACK ON WITH BATTERY, ENGINE LIGHT, AND P WITH CIRCLE AND EXCLAMATION MARK. A MESSAGE CAME ON DISPLAY TO SERVICE TRANSMISSION. I HAD TO BE TOWED TO THE CAR DEALERSHIP. AT THE DEALERSHIP I WAS TOLD THE REPAIR WORK WOULDN'T START UNTIL MONDAY. ON MONDAY AFTERNOON, I WAS TOLD THE BATTERY CONNECTION WAS POOR AND THEY ORDERED A PART. I ALSO RECEIVED A RECALL EMAIL THAT STATES THE TRANSMISSION NEEDS TO BE FIXED. I FEEL THIS VEHICLE IS LIFE THREATENING AT THIS POINT. MANY CHEROKEES HAVE RECEIVED 5 RECALLS AND I ONLY HAVE ONE. PLEASE LOOK INTO THE CHEROKEE LIMITED 4 X 4.

THE FIRST TIME I HAD A PROBLEM WITH THIS CAR WAS A FEW DAYS AFTER I RECEIVED IT IN DEC 2018. POWER STEERING WENT OFF WHILE I WAS DRIVING IT. THE DEALERSHIP WAS CLOSED SO I DID NOT BRING IT INTO THE DEALER UNTIL TWO DAYS AGO. SINCE THE CAR STARTED UP AND SHOWED NO BATTERY ICON OR DISPLAY MESSAGE, THEY COULD NOT FIND OUT WHAT HAPPENED. THEY TESTED FOR CODES BUT TO NO AVAIL. I PICKED IT UP YESTERDAY. I DECIDED TO DRIVE THE CAR TODAY AND SURE ENOUGH THE DISPLAY TURNED DARK WHILE I WAS DRIVING. THE ENGINE LIGHT, BATTERY ICON, POWER LIGHT WENT ON. IT STALLED ON THE HIGHWAY AND I COASTED TO THE DUDE OF THE ROAD. I HAD TO BE TOWED BECAUSE IT WOULD NOT MOVE WHEN IN DRIVE. THE DEALER IS INVESTIGATING IT NOW

THIS IS THE THIRD TIME WE HAVE HAD AN ISSUE WITH MY WIFE'S JEEP. 2019 JEEP CHEROKEE LIMITED. FIRST ISSUE WAS JUST OVER A THOUSAND MILES, SPENT ALMOST A MONTH IN THE GARAGE. GOING DOWN THE INTERSTATE AT HIGH SPEEDS THE CAR SHUTS DOWN AND YOU LOSE ALL POWER STEERING, THE BRAKE PEDAL GETS HARD, ETC. YOU LOSE ALL LIGHTS IN THE DASH, ALL POWER GOING UP HILLS, HAVE TO STOP COMPLETELY AND RESTART IN ORDER TO GO ANYWHERE. SERIOUS SAFETY ISSUE AS REPORTED TO JEEP MULTIPLE TIMES NOW AND THEY HAVE SAID IS FIXED. WE HAVE REQUESTED THEY SWAP OUT OUR VEHICLE WITH ANOTHER NEW JEEP AND THEY REFUSED. THIS IS A SERIOUS SERIOUS SAFETY ISSUE WHERE THE ABILITY TO SAFELY DRIVE THE CAR ABRUPTLY STOPS WHILE YOU ARE DRIVING. POWER STEERING COMPLETELY SHUTS DOWN AS DOES THE CAR TRANSMISSION MAKING IT SO YOU CAN GO NOWHERE. WE HAVE BEEN ALMOST WIPED OUT BY A SEMI TRUCK ON THE INTERSTATE, THIS IS AFTER THEIR THIRD ATTEMPT AT FIXING THE VEHICLE AND SAYING IT IS FIXED. AND SAFE. WE HAVE REQUESTED TIME AFTER TIME FOR THEM TO GIVE US A NEW JEEP AND THEY REFUSED BECAUSE THEY DON'T WANT TO DISH OUT THE MONEY OR WHATEVER THE CASE IS. THIS VEHICLE CAN LOSE POWER STEERING AND THE TRANSMISSION CAN GO INTO NEUTRAL AT ANY TIME WHILE DRIVING DOWN THE ROAD CAUSING YOU TO BE LEFT WITH A VERY UNSAFE VEHICLE AT HIGHWAY SPEEDS AND POTENTIALLY UNABLE TO STEER THE VEHICLE. IT IS A MIRACLE THAT MY WIFE WHO WAS 40 WEEKS PREGNANT AT THE TIME WAS ABLE TO PUT ALL HER MUSCLE INTO THE CAR AND STEER IT AWAY FROM GOING OVER A CLIFF THE FIRST TIME WHEN IT DIED. THE SECOND TIME WE WERE ON THE INTERSTATE ON THE WAY TO A DOCTOR'S APPOINTMENT. THIRD TIME WAS TODAY ON THE INTERSTATE AGAIN.