NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
340 reportsClear category filter35,785 miles · Sep 23, 2020
Electrical SystemEngineSteering
ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE HAS STALLED OUT OR DIED. EITHER WHILE DRIVING AT LOW SPEEDS OR TURNING LEFT/RIGHT THE SAME THING HAPPENS. WITHOUT NOTICE, LIGHT INDICATORS FOR BATTERY, AUTOMATIC START, AND NOW ENGINE POPS ON WHILE THE STEERING LOCKS UP AS THE JEEP STALLS. I'VE TAKEN IT TO THE DEAL…
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ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE HAS STALLED OUT OR DIED. EITHER WHILE DRIVING AT LOW SPEEDS OR TURNING LEFT/RIGHT THE SAME THING HAPPENS. WITHOUT NOTICE, LIGHT INDICATORS FOR BATTERY, AUTOMATIC START, AND NOW ENGINE POPS ON WHILE THE STEERING LOCKS UP AS THE JEEP STALLS. I'VE TAKEN IT TO THE DEALERSHIP TWICE ONLY FOR THEM TO SAY THERE AREN'T ANY ACTIVE RECALLS FOR MY JEEP AND THAT THEY DON'T KNOW WHAT IS THE CAUSE FOR THE VEHICLE TO STALL WHILE DRIVING. I SERVICE MY VEHICLE REGULARLY AND KEEP UP WITH THE MAINTENANCE. I PURCHASED THIS VEHICLE IN AUGUST OF 2018 ON ONLY HAVE 34,588 MILES. THIS MAKES NO SENSE AND I FEAR THAT MY AND THE PASSENGERS IN MY JEEP LIVES ARE AT RISK FROM THE MALFUNCTIONS OF THIS JEEP ENGINE SYSTEM. THE MANUFACTURE HAS BEEN NO HELP FOR THE NUMEROUS CUSTOMER COMPLAINTS THAT ARE HAVING THE SAME PROBLEMS. I JUST WISH THEY COULD ACTUALLY FIX IT SO I CAN HAVE SOME PIECE OF MIND!
NHTSA ODI #11360726
40,389 miles · Sep 23, 2020
Electrical SystemEngineVehicle Speed Control
THE JEEP STARTED STALLING WHEN IN MOTION/ DRIVING ABOUT A MONTH AGO, IT USUALLY HAPPENED WHEN BRAKING TO STOP AND THE JEEP WILL NOT TURN BACK ON. IT TAKES ABOUT THREE TIMES TO TURN OVER AND START BACK UP. YESTERDAY WHILE DRIVING ON A BUSIER ROAD THE JEEP STARTED THROWING ERRORS STAYING SYSTEMS WERE NOT WORKING, THE CHECK ENGIN…
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THE JEEP STARTED STALLING WHEN IN MOTION/ DRIVING ABOUT A MONTH AGO, IT USUALLY HAPPENED WHEN BRAKING TO STOP AND THE JEEP WILL NOT TURN BACK ON. IT TAKES ABOUT THREE TIMES TO TURN OVER AND START BACK UP. YESTERDAY WHILE DRIVING ON A BUSIER ROAD THE JEEP STARTED THROWING ERRORS STAYING SYSTEMS WERE NOT WORKING, THE CHECK ENGINE LIGHT CAME ON AND THEN WHEN I TRIED TO DRIVE IT THROUGH THE STOP LIGHT THE VEHICLE WOULD NOT SHIFT OR ACCELERATE. I GOT IT PULLED OVER IN A GAS STATION PARKING LOT AND TURNED THE VEHICLE OFF. THE VEHICLE WOULD NOT TURN OVER THE FIRST COUPLE OF TIMES AND THEN IT FINALLY DID. NOT WHEN I TRY TO REMOTE START THE VEHICLE IT WILL NOT STAY RUNNING. EVERY TIME I HAVE HAD THIS HAPPEN I HAVE BEEN DRIVING ON A CITY STREET AND I AM LUCKY I HAVE NOT BEEN IN AN ACCIDENT AS NOTHING WORKS NOT EVEN MY HAZARD LIGHTS. I FEEL THIS VEHICLE IS NOT SAFE TO DRIVE ANYMORE. WHEN THE ELECTRIC ISSUE HAPPENED YESTERDAY THERE WAS A RED FLASHING LIGHTENING BOLT ON THE DASH AND THE TRACTION CONTROL LIGHT WAS ALSO FLASHING WHEN IT WAS TELLING ME CERTAIN SYSTEMS WERE NOT WOKING. I TRIED TO GET A PICTURE BUT IT DID NOT TAKE. I AM CURRENT IN CANADA AT COLLEGE AND WITH THE BORDERS BEING CLOSED I CAN NOT JUST DRIVE TO NY TO GET IT LOOKED AT. I TRIED TO CALL A JEEP DEALER HERE BUT NOW ONE WILL RETURN MY CALLS
NHTSA ODI #11360655
Mileage unknown · Sep 23, 2020
Electrical SystemEngineService Brakes
I SUSPECT THAT SOMEONE IS TAKING OVER MY CAR USING THE OBD2 PORT. I WAS AT AN APPOINTMENT ON MONDAY AND AROUND 7:00 PM I HEARD MY CAR LOCKED AND I HAD MY CAR ALREADY LOCKED. WHEN I RETURNED TO THE CAR, THE CAR RADIO SCREEN WAS JUMBLED UP AND THE CAR BEGAN TO SHAKE AFTER U TURNED ON THE CAR. I HAD TO TURN THE CAR OFF AGAIN IN …
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I SUSPECT THAT SOMEONE IS TAKING OVER MY CAR USING THE OBD2 PORT. I WAS AT AN APPOINTMENT ON MONDAY AND AROUND 7:00 PM I HEARD MY CAR LOCKED AND I HAD MY CAR ALREADY LOCKED. WHEN I RETURNED TO THE CAR, THE CAR RADIO SCREEN WAS JUMBLED UP AND THE CAR BEGAN TO SHAKE AFTER U TURNED ON THE CAR. I HAD TO TURN THE CAR OFF AGAIN IN ORDER TO REMOVE THE SCRAMBLED ICONS ON THE SCREEN. THIS HAS HAPPENED BEFORE SINCE WORKING AT CATALENT IN HARMANS MD. I HAD A COUPLE OF PHONE CALLS THAT OCCURRED PRIOR TO THE INCIDENT HAPPENING WHICH WAS ABOUT 10 MINUTES PRIOR TO MY CAR LOCKING OR THE INDICATION OF IT LOCKING WHEN THE HORN WENT OFF TWICE. MY CAR WAS PARKED RIGHT IN FRONT OF THE BUILDING LOCATED IN ROSEDALE MARYLAND, 8767 PHILADELPHIA RD SUITE C, ZIP CODE 21237. THE CAR HAS BEEN FEELING WEIRD EVER SINCE WHILE DRIVING. WHEN WORKING AT CATALENT, I HAVE 3 POLICE REPORTS OF PEOPLE WHO HAD GOTTEN INTO MY CAR ON MULTIPLE ACCOUNTS EVEN BREAKING ITEMS IN MY CAR. THIS HAS NEVER HAPPENED UNTIL I STARTED WORKING WITH THIS JOB. I AM NO LONGER WORKING THERE NOW DUE TO HOSTILE WORKING CONDITIONS AND WAS FIRED DUE TO HAVING NEGATIVE TIME. IN WHICH THOSE TIMES REQUIRED ME TO HAVE MY VEHICLE REPAIRED AND DOCTOR'S APPOINTMENTS THAT I UTILIZED PTO TIME AND WAS APPROVED BY THE SUPERVISOR. I HAVE A LAWYER SPEAKING WITH CATALENT LAWYER AS WELL AS EEOC CASES AND A WORKER'S COMPENSATION CASE DUE TO A WORKER ALLOWING A METAL 10 FOOT LADDER FALL ON MY BACK AND I WAS TOLD TO COMPLETE A NEAR MISS REPORT. I WAS OUT FOR A MONTH AND UPON MY RETURN, I OF COURSE HAD A VEHICLE ISSUE AND TOLD MY SUPERVISOR WHEN I WOULD RETURN. I TOLD HIM THAT A I WOULD RERUN ON WEDNESDAY AND WAS FIRED ON A TUESDAY. THIS HAPPENED ON JULY 27. AND STILL, I SUSPECT THAT THEY ARE STILL FINDING WAYS TO SABOTAGE MY VEHICLE.
NHTSA ODI #11360626
31,000 miles · Sep 21, 2020
Electrical SystemEngineUnknown Or Other
VEHICLES STALLS COMPLETELY AND DOES NOT WANT TO START IT TAKES ABOUT 3 ROUNDS OF SECURITY MODE OF SECONDS BEFORE IT WILL RESTART AGAIN.
NHTSA ODI #11360228
51,834 miles · Sep 16, 2020
Electrical SystemElectronic Stability Control (esc)Vehicle Speed Control
WHOLE STATIONARY, THE JEEP HAS ACTED LIKE IT DIDN'T WANT TO START 4 SEPARATE TIMES, THE CLIMATE CHANGES ITSELF TO GO THE THE FRONT VENT ON HIGH HEAT EVERY TIME THE CAR IS TURNED ON REGARDLESS OF SETTING BEFORE TURNING OFF, AND RADIO TURNS ON AND OFF ON ITS OWN. THE AUX PORT ON THE CONSOLE WILL WORK ONE DAY AND NOT THE NEXT. WHIL…
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WHOLE STATIONARY, THE JEEP HAS ACTED LIKE IT DIDN'T WANT TO START 4 SEPARATE TIMES, THE CLIMATE CHANGES ITSELF TO GO THE THE FRONT VENT ON HIGH HEAT EVERY TIME THE CAR IS TURNED ON REGARDLESS OF SETTING BEFORE TURNING OFF, AND RADIO TURNS ON AND OFF ON ITS OWN. THE AUX PORT ON THE CONSOLE WILL WORK ONE DAY AND NOT THE NEXT. WHILE DRIVING, THE CRUISE CONTROL HAS STOPPED WORKING TWICE. ALL THIS HAPPENED IN A SPAN OF TWO WEEKS.
NHTSA ODI #11355432
19,000 miles · Sep 10, 2020
Electrical SystemStructure
TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACTED STATED THAT AFTER PUSHING THE REAR LIFTGATE BUTTON TO CLOSE THE LIFTGATE, THE DOOR CLOSED ALTHOUGH THERE WAS AN OBJECT PRESENT IN THE CLOSING PATH OF THE DOOR. THE CONTACT INDICATED THAT THE SAFETY MECHANISM TO PREVENT THE DOOR FROM CLOSING ONTO THE OBJECT HAD MALFUNCTIONE…
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TL* THE CONTACT OWNS A 2019 JEEP CHEROKEE. THE CONTACTED STATED THAT AFTER PUSHING THE REAR LIFTGATE BUTTON TO CLOSE THE LIFTGATE, THE DOOR CLOSED ALTHOUGH THERE WAS AN OBJECT PRESENT IN THE CLOSING PATH OF THE DOOR. THE CONTACT INDICATED THAT THE SAFETY MECHANISM TO PREVENT THE DOOR FROM CLOSING ONTO THE OBJECT HAD MALFUNCTIONED CAUSING THE OBJECT TO BECOME STUCK BETWEEN THE DOOR. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LEE'S SUMMIT DODGE CHRYSLER JEEP RAM LOCATED AT 1051 SE. OLDHAM PKWY, LEE'S SUMMIT, MO 64081 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 19,000.
NHTSA ODI #11354260
56,000 miles · Sep 10, 2020
Electrical SystemEngine
MY CAR WILL SHUT OFF GOING DOWN THE ROAD. I WILL HAVE TO PUT IN PARK TO START AGAIN. HAS HAPPENED TWICE AT BUSY INTERSECTIONS. ALSO WHILE RESTARTING IT WOULD NOT SHIFT INTO GEAR AND BEGAN ROLLING BACKWARDS.
NHTSA ODI #11354156
21,000 miles · Sep 2, 2020
Electrical SystemEngineUnknown Or Other
LESS THAN A YEAR INTO THE PURCHASE OF A BRAND NEW 2019 JEEP CHEROKEE, THE AUTO START-STOP FAILED COMPLETELY DURING DAILY RIDES (BEFORE THEN, IT USED TO WORK PERFECTLY -- AT THE RED LIGHT FOR EXAMPLE). TOOK IT TO THE DEALERSHIP SERVICE CENTER WHERE I HAD BOUGHT MY CAR FROM, THEY TOLD ME THE FEATURE FUNCTIONS ON A SEPARATE BATTERY…
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LESS THAN A YEAR INTO THE PURCHASE OF A BRAND NEW 2019 JEEP CHEROKEE, THE AUTO START-STOP FAILED COMPLETELY DURING DAILY RIDES (BEFORE THEN, IT USED TO WORK PERFECTLY -- AT THE RED LIGHT FOR EXAMPLE). TOOK IT TO THE DEALERSHIP SERVICE CENTER WHERE I HAD BOUGHT MY CAR FROM, THEY TOLD ME THE FEATURE FUNCTIONS ON A SEPARATE BATTERY AND THAT THEY COULD DO NOTHING CRAZY BUT MANUALLY (TEMPORARILY) RECHARGE WHATEVER BATTERY THEY WERE REFERRING TO. THE SERVICE MANAGER ALSO CLUELESSLY TOLD ME TO GIVE IT A FEW HOURS AFTER EACH RIDE UNTIL THE BATTERY RESPONSIBLE FOR THE AUTO START-STOP FUNCTIONALITY RECHARGES ITSELF. ALTHOUGH I FOLLOWED THEIR INSTRUCTION, I GOT ZERO RESULT. TODAY AT THE TIME OF WRITING THIS COMPLAINT, IT IS GETTING CLOSE TO TWO YEARS AFTER MY PURCHASE AND THERE OCCURS ANOTHER ANNOYING BUG: THE MAIN BATTERY KEEPS DYING ON ME EVERY TIME I WANT TO START THE CAR. ALSO, THE FRONT DISPLAY SHOWS AN "ENGINE TEMPERATURE HOT" MESSAGE AS THE BATTERY FAILS TO START THE CAR, ALTHOUGH I DO NOT BELIEVE THE MESSAGE IS RELEVANT SINCE MY CAR HAD BEEN SITTING IN A FAIRLY COOL SPOT FOR AT LEAST 10 HOURS - NO REASON FOR ANY PARTS OF IT TO GET HOT WHILE THE ENGINE IS SHUT DOWN.
NHTSA ODI #11352849
26,000 miles · Aug 31, 2020
Electrical SystemEngine
CAR WILL STOP WHEN IN A LOW GEAR. THE VEHICLE WILL TURN OFF AND HAS TO BE PUT BACK INTO PARK, THEN RESTARTED. ALSO THE VEHICLE IS NOW NOT TURNING COMPLETELY OFF WHEN IN PARK. HAVE HAD TO DISCONNECT THE BATTERY TO TURN CAR OFF.
NHTSA ODI #11352391
13,200 miles · Aug 23, 2020
Electrical System
BACK UP CAMERA FAILS TO WORK WHEN SHIFTED IN REVERSE FROM TIME TO TIME. HAS HAPPENED 6 TIMES SINCE VEHICLE WAS PURCHASED.
NHTSA ODI #11350830
Official recalls
11May 7, 2026
Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.
Consequence & remedy
Consequence: A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.
Remedy: Dealers will update the Drivetrain Control Drivetrain Control Module, PTU, and Electronic Park Brake software, and replace the PTU, as necessary, free of charge. Interim owner notification letters explaining the safety risk were mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 40D. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov beginning May 14, 2026.
Apr 29, 2025
Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.
Consequence & remedy
Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.
Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.
Aug 29, 2019
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence & remedy
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Additional source detail variants (2)
Steering:rack And Pinion:rack
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Steering:rack And Pinion:pinion Shaft
Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.
Consequence: A loss of steering control increases the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.
Jun 13, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.
Consequence & remedy
Consequence: In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.
Remedy: Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.
Mar 28, 2019
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.
Consequence & remedy
Consequence: In the event of a crash, the seat may move, increasing the risk of injury.
Remedy: Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.
Dec 20, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.
Consequence & remedy
Consequence: Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.
Remedy: Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.
Oct 19, 2018
Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Consequence & remedy
Consequence: A reduction of braking performance can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Jul 26, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Consequence & remedy
Consequence: If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.
May 25, 2018
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap that can damage the camshaft bearing causing camshaft failure.
Consequence & remedy
Consequence: Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗