Power Train. Review the 292 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 190 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 155 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

11 crash reports5 fire reports3 injury reports

What owners actually said

683 reports

11,500 miles · May 18, 2019

Electrical System

SERVICE SHIFTER LIGHT CAME ON AT 11,450 MILES.

NHTSA ODI #11208383

16,000 miles · May 16, 2019

Engine

VEHICLE STARTED STALLING RANDOMLY. IT START WITH A CHIME ON TURNS AND PROGRESSED TO THIS. TOOK IT TO DEALER AND THEY SAID IT WAS LOW IN OIL JUST HAD OIL CHANGED 3 MONTHS PRIOR. THEY FOUND OFF VALVE WAS BAD REPLACED. VEHICLE THEN STARTED BURNING GAS 20 MILES AND HALF TANK. TOOK BACK TO SEWER FOR OIL CONSUMPTION TEST. PROBLEM WITH…

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NHTSA ODI #11207950

12,000 miles · May 11, 2019

Power Train

SERVICE SHIFTER WARNING APPEARS IN INSTRUMENT CLUSTER AREA AND ALL THE LIGHTS ON SHIFTER LIGHT UP SOLID RED AND STAY ILLUMANATED.

NHTSA ODI #11206979

52,000 miles · May 9, 2019

Structure

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TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT THE COSMETIC PANEL ON THE FRONT DRIVER'S SIDE DOOR THAT WENT FROM THE BOTTOM TO THE TOP OF THE WINDOW, FLEW OFF WHILE DRIVING ABOUT 65 MPH. THE CONTACT CALLED THE LANDERS CHRYSLER DODGE JEEP RAM OF NORMAN DEALER (405-321-8228, 481 N INTERSTATE DR, NORMAN, OK 73069) WHERE IT WAS STATED THAT THE FAILURE WAS A KNOWN ISSUE. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. THE VIN WAS NOT PROVIDED.

NHTSA ODI #11206490

32,000 miles · May 8, 2019

Unknown Or Other

SERVICE SHIFTER WARNING COMES ON BUT CAN'T BE FIXED

NHTSA ODI #11206187

11,600 miles · May 7, 2019

Unknown Or Other

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VEHICLE STOPPING AND SHUTTING OFF COMPLETELY WHILE DRIVING (IN MOTION) EACH AND EVERY TIME ON FOUR DIFFERENT OCCASIONS. FIRST TIME IT SHUT OFF, DEALERSHIP SAID IT WAS DUE TO OIL CHANGE.SECOND TIME DEALERSHIP SAID A RECALL ON THE SHIFT GEAR IN WHICH I WASN'T NOTIFIED ABOUT THE RECALL. THIRD TIME IT SHUT OFF, DEALERSHIP SAYS ITS AN OIL LEAKAGE. FOURTH TIME IT STOPPED, DEALERSHIP SAYS IT NEEDS A NEW ENGINE. CHRYSLER REFUSES TO FIX IT. THE LAST TIME I TOOK IT TO THE DEALERSHIP, CHRYSLER RESPONSE WAS TAKE IT HOME AND DRIVE IT AGAIN AND BRING IT BACK IF IT SHUTS OFF AND MAYBE THEN WE WILL FIX IT. I HAD TO HAVE IT TOWED IN THE LAST TIME DUE TO IT NOT STARTING AND SMOKING IN THE TAIL PIPE. ON TWO OCCASIONS, THE RADIO CUT OFF COMPLETELY, SCREEN JUST WENT BLACK. MY CAR IS NOW AT THE DEALERSHIP WAITING ON APPROVAL FROM CHRYSLER TO GET FIXED. THIS JEEP IS VERY UNSAFE, DANGEROUS,AND A SAFETY HAZARD FOR MY SON AND I. IT HAS PUT ME AND MY SONS LIFE IN DANGER ON FOUR DIFFERENT OCCASIONS. I AM TERRIFIED TO DRIVE THIS VEHICLE EVEN IF THEY CAN FIX IT BECAUSE ITS NOT A GUARANTEE THAT I WILL NOT HAVE THESE ISSUES AGAIN AND NEXT TIME IT COULD COST US OUR LIVES.

NHTSA ODI #11206139

15,000 miles · May 7, 2019

Unknown Or Other

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THIS VEHICLE CONSISTENTLY IS 1 QUART LOW ON OIL DURING EACH OIL CHANGE, AND THERE IS NO OIL ON THE DIPSTICK, DESPITE THE FACT I GET MY OIL CHANGED PRIOR TO THE RECOMMENDED MILEAGE, AND LESS THAN EVERY 3 MONTHS. I AM USING SYNTHETIC OIL IN THE CAR. I HAVE TAKEN IT TO THE ORIGINAL DEALERSHIP, THEN AN OIL CHANGE SHOP TWICE, AND THEN ANOTHER DEALERSHIP TO LOOK AT THE ISSUE. THE LAST DEALERSHIP ADVISED ME THEY WOULD DO AN OIL CONSUMPTION TEST AND THAT I NEEDED TO CHECK MY OIL DIPSTICK FREQUENTLY AS THE ENGINE WILL SHUT OFF IF THE OIL GETS TOO LOW. NO INDICATOR LIGHT HAS EVER DISPLAYED INDICATING AN ISSUE WITH THE LOW OIL OR OIL PRESSURE. MANY TIMES THE DISPLAY SHOWS I HAVE 40% OR MORE OIL LIFE LEFT, DESPITE THE FACT THE CAR WILL BE 1 QUART LOW ON OIL, WITH NO OIL ON THE DIPSTICK. THE CAR HAS 26500 MILES ON IT. THE FIRST TIME THE ISSUE WAS NOTED WAS WHEN MY CAR DID SHUT OFF IN DRIVE, AND I PULLED IT INTO AN OIL CHANGE PLACE WHO ADVISED ME THERE WAS NOT ENOUGH OIL IN THE ENGINE. THE CAR HAD JUST HIT THE MILEAGE MARK TO BE CHANGED. THIS OCCURRED IN THE FALL OF 2018.

NHTSA ODI #11205982

26,000 miles · May 7, 2019

Unknown Or Other

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THE "SERVICE SHIFTER" LIGHT WILL TURN ON. IT HAS HAPPENED TWICE, THE FIRST TIME AT LESS THAN TEN MILES PER HOUR IN A PARKING LOT AND THE SECOND TIME ON THE INTERSTATE GOING 70 MPH. WHEN THE SERVICE SHIFTER LIGHT TURNS ON, IT ILLUMINATES THE PRND LIGHTS ON THE SHIFTER TO ALL RED. SINCE THEY ARE ALL RED, YOU CANNOT TELL IF YOU ARE IN PARK COMPLETELY. THERE IS 26,650 MILES ON THE VEHICLE. IT IS CURRENTLY GETTING SERVICED, THE DEALERSHIP I BOUGHT IT FROM SAID IT ONLY NEEDED FLASHED WITH THE COMPUTER, HOWEVER THE DEALERSHIP THAT IS CLOSEST TO MY HOME (AND THE ONE WHO IS CURRENTLY REPLACING THE GEAR SHIFTER) TOLD ME THE GEAR SHIFTER HAD TO BE REPLACED AND FLASHING WITH THE COMPUTER WOULD NOT FIX THE ISSUE, AS THIS WAS A FREQUENT ISSUE THEY HAVE SEEN. IF THERE IS A FREQUENT ISSUE WITH THE SHIFTER IN THESE VEHICLES, THEY NEED TO BE RECALLED. THIS IS VERY DANGEROUS AND SCARY TO NOT HAVE ANY WAY OF KNOWING IF YOU ARE IN PARK, REVERSE, NEUTRAL OR DRIVE.

NHTSA ODI #11205975

2,200 miles · Apr 26, 2019

Unknown Or OtherFire

CAR CAUGHT FIRE. MANUFACTURER DID NOT INVESTIGATE. DEALERSHIP WHERE IT WAS TOWED TAMPERED WITH EVIDENCE

NHTSA ODI #11204055

36,500 miles · Apr 23, 2019

Engine

MY 2018 JEEP CHEROKEE LATITUDE STALLS WHILE IN MOTION. SO FAR IT HAS ONLY HAPPENED ON NEIGHBORHOOD STREETS. I HAVE 36,500 MILES ON IT. *DT CONSUMER TOOK VEHICLE TO THE DEALERSHIP ON APRIL 27TH,2019 FOR OIL CHANGE, THEY DID NOT MENTION LOW OIL BUT DID SAY MAY HAVE LOW ON COOLANT BUT WASN'T POSITIVE.*JB

NHTSA ODI #11203266

Official recalls

25V011000 · Power Train

Apr 29, 2025

Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.

Consequence & remedy

Consequence: A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.

Remedy: Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.

18V524000 · Electrical System:wiring:front Underhood

Aug 9, 2018

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

Consequence & remedy

Consequence: A vehicle stall can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

18V494000 · Power Train:axle Assembly:axle Shaft

Jul 26, 2018

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee all-wheel-drive vehicles. The bearing cage for the right front halfshaft assembly may not have been properly heat treated, possibly resulting in the bearing cage breaking and a potential halfshaft assembly failure.

Consequence & remedy

Consequence: If the halfshaft bearing cage breaks, the halfshaft may not be able to transmit engine power, causing a loss of drive or it can allow the vehicle to move while in the "Park" position. Either condition may increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the front right halfshaft assemblies, free of charge. The recall began September 20, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U78.

18V332000 · Electrical System:software; Electrical System:wiring; Vehicle Speed Control:cruise Control

May 17, 2018

Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.

Consequence & remedy

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Additional source detail variants (3)

Electrical System:software

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.

Vehicle Speed Control:cruise Control

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

Electrical System:wiring

Consequence: If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.

18V282000 · Fuel System, Gasoline:delivery:hoses, Lines/piping, And Fittings

May 1, 2018

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee vehicles equipped with a 2.4L engine. These vehicles may have been manufactured with a fuel tube that may leak fuel into the engine compartment.

Consequence & remedy

Consequence: A fuel leak in the presence of the ignition source can increase the risk of a fire.

Remedy: Chrysler will notify owners, and dealers will inspect the fuel tube, replacing it as necessary, free of charge. The recall began May 24, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U39.

17V670000 · Engine And Engine Cooling:engine

Oct 24, 2017

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Cherokee and Compass vehicles equipped with 2.4L engines. The engines may have a cracked oil pump housing that can result in oil pump failure.

Consequence & remedy

Consequence: If the oil pump fails, the engine will stall, increasing the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the oil pump, replacing it as necessary, free of charge. The recall began December 5, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T65.

17V543000 · Equipment:other:labels; Wheels:rim

Aug 31, 2017

Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Cherokee vehicles. The tire and rim size information required to be on the Certification label was omitted during manufacturing, which may result in an incorrect tire and rim combination being installed on the vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

Consequence & remedy

Consequence: The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.

Remedy: Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.

Additional source detail variants (2)

Equipment:other:labels

Consequence: The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.

Remedy: Chrysler will notify owners and will provide a corrected certification label, free of charge. The recall began October 13, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T53.

Wheels:rim

Consequence: The missing tire and rim designation information may lead to an incorrect combination being installed on the vehicle, increasing the risk of a crash.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

EA21002 · Desiccated Air Bag Inflator Rupture

Opened Sep 17, 2021 · No close date supplied

Status: open (inferred from source dates) · Air Bags:frontal:driver Side:inflator Module; Air Bags:frontal:passenger Side:inflator Module

From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.

Additional source detail variants (2)

Air Bags:frontal:driver Side:inflator Module

Air Bags:frontal:passenger Side:inflator Module