I HAD MY JEEP TOWED TO THE DEALER AS I HAD NO BRAKES AND THE ABS LIGHT WAS ON. I RECEIVED A CALL STATING THAT THE ABS PUMP AND COMPONENTS WERE BAD, AND IT WOULD COST $1600 TO CONVERT IT TO NON ABS WITH MASTER CYLINDER, BOOSTER AND CUSTOM BRAKE LINES. I ASKED WHY IT WASN'T COVERED AS THE RECALL STATED THAT IT WAS UNDER WARRANTY F…
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I HAD MY JEEP TOWED TO THE DEALER AS I HAD NO BRAKES AND THE ABS LIGHT WAS ON. I RECEIVED A CALL STATING THAT THE ABS PUMP AND COMPONENTS WERE BAD, AND IT WOULD COST $1600 TO CONVERT IT TO NON ABS WITH MASTER CYLINDER, BOOSTER AND CUSTOM BRAKE LINES. I ASKED WHY IT WASN'T COVERED AS THE RECALL STATED THAT IT WAS UNDER WARRANTY FOR THE LIFE OF THE VEHICLE. I WAS TOLD THAT I COULD PICK UP MY JEEP AND THEY COULD ORDER THE PARTS, BUT THEY WOULD NEVER ARRIVE. I THEN CALLED CHRYSLER CUSTOMER SERVICE ONLY TO BE GIVEN THE RUN AROUND FOR 10 DAYS. AFTER SPEAKING TO SEVERAL PEOPLE, I DEMANDED A SUPERVISOR WHO ALSO STATED THEY COULDN'T HELP ME DUE TO THE AGE OF THE VEHICLE(1989 JEEP CHEROKEE). I EXPLAINED THAT ON THEIR WEBSITE UNDER MY VIN THAT THE RECALL STATED IT WAS COVERED FOR LIFE, MEANING AGE DIDN'T MATTER. THEY STATED THAT I WAS ON THE HOOK FOR THE REPAIR AND THEY COULDN'T CONTACT THE DEALER TO REDUCE THE COST, AND OFFERED NO HELP WHATSOEVER. HOW IS THIS LEGAL? THIS ISN'T A LOCK OR HINGE, IT'S MY ENTIRE BRAKING SYSTEM.
NHTSA ODI #11205390
153,000 miles · Jun 5, 2016
Service Brakes
DEALERSHIP CAN NOT GET PARTS TO FIX THE ABS BRAKES WHICH WERE RECALLED AND HAVE A LIFETIME WARRANTY. MY JEEP HAS BEEN AT THE DEALERSHIP SINCE NOVEMBER 2015 WAITING FOR PARTS. NOW THEY TELL US THEY WON'T BE ABLE TO GET THEM. I HAVE PAID ABOUT $350 TOWARDS ABS PARTS DURING THE TIME THAT IT HAS BEEN WAITING FOR THE PARTS COVERED…
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DEALERSHIP CAN NOT GET PARTS TO FIX THE ABS BRAKES WHICH WERE RECALLED AND HAVE A LIFETIME WARRANTY. MY JEEP HAS BEEN AT THE DEALERSHIP SINCE NOVEMBER 2015 WAITING FOR PARTS. NOW THEY TELL US THEY WON'T BE ABLE TO GET THEM. I HAVE PAID ABOUT $350 TOWARDS ABS PARTS DURING THE TIME THAT IT HAS BEEN WAITING FOR THE PARTS COVERED UNDER WARRANTY.
NHTSA ODI #10872607
304,074 miles · Jan 2, 2014
Service Brakes
TL* THE CONTACT OWNS A 1989 JEEP CHEROKEE. THE CONTACT STATED THAT HIS VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 96V260000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER AND DEALER WERE CONTACTED AND STATED THAT THE PART WOULD BE ORDERED FOR THE RECALL REPAIR. THE DEALER WAS UNABLE TO OBTAIN THE PART ONE MONTH LATER OR PROVI…
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TL* THE CONTACT OWNS A 1989 JEEP CHEROKEE. THE CONTACT STATED THAT HIS VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 96V260000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER AND DEALER WERE CONTACTED AND STATED THAT THE PART WOULD BE ORDERED FOR THE RECALL REPAIR. THE DEALER WAS UNABLE TO OBTAIN THE PART ONE MONTH LATER OR PROVIDE A DATE OF ARRIVAL. THE CONTACT STATED THE BRAKES WERE UNRESPONSIVE WHEN APPLIED. THE BRAKE LIGHT WARNING LIGHT WAS ALSO ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 304,074.
NHTSA ODI #10558216
100,000 miles · Dec 10, 2013
Service BrakesService Brakes, Hydraulic
TL* THE CONTACT OWNS A 1989 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT HE ATTEMPTED TO STOP THE VEHICLE BUT THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE BRAKE ACTUATOR PISTON ASSEMBLY NEEDED TO B…
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TL* THE CONTACT OWNS A 1989 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT HE ATTEMPTED TO STOP THE VEHICLE BUT THE BRAKES FAILED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE BRAKE ACTUATOR PISTON ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 96V260000 (SERVICE BRAKES, HYDRAULIC ) BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. *TR
VEHICLE DESCRIPTION: VEHICLES EQUIPPED WITH ANTILOCK BRAKE SYSTEM (ABS). THE ANTILOCK BRAKE SYSTEM (ABS) HYDRAULIC CONTROL UNIT CAN EXPERIENCE EXCESSIVE BRAKE ACTUATOR PISTON SEAL WEAR WHICH COULD CAUSE PUMP-MOTOR DETERIORATION.
Consequence & remedy
Consequence: IF THIS OCCURS, THE ABS FUNCTION WOULD BE LOSE AND REDUCED POWER ASSIST WOULD BE EXPERIENCED DURING VEHICLE BRAKING. THE INSTRUMENT PANEL WARNING LIGHTS WILL SIGNAL SYSTEM IMPAIRMENT AND THE BASE MANUAL BRAKES WILL REMAIN FUNCTIONAL.
Remedy: DEALERS WILL TEST THE VEHICLE'S ABS AND REPAIR AS NECESSARY. THE WARRANTY ON ALL ABS COMPONENTS WILL BE EXTENDED TO 10 YEARS OR 100,000 MILES (EXCEPT FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP-MOTOR ASSEMBLY WHICH WILL HAVE A LIFETIME COVERAGE). OWNERS WILL BE REIMBURSED FOR PREVIOUS ABS COMPONENT REPAIR COSTS.
THERE MAY BE HYDRAULIC FLUID CONTAMINATION FROM CONDENSATION FORMATION THAT CAN PLUG THE ABS BRAKE BOOSTER PUMP FILTER; STRESS CORROSION OF THE MASTER CYLINDER SNAP RING HAS BEEN TRACED TO CHLORINE LEAKING FROM THE LOW PRESSURE HYDRAULIC HOSE WHICH MAY CAUSE IT TO BREAK; FRONT BRAKE HOSE TO TIRE INTERFERENCE WHICH MAY CAUSE FAILURE OF THE BRAKE HOSE.
Consequence & remedy
Consequence: CONTAMINATION OF THE HYDRAULIC FLUID CAN CAUSEMALFUNCTIONING OF THE ANTI-LOCK BRAKE SYSTEM; LOW PRESSURE HOSE LEAKAGE CAUSESLOSS OF BRAKE FLUID AND ALSO RESULTS IN CORROSION AND FAILURE OF THE MASTERCYLINDER SNAP RING, RESULTING COMPLETE BRAKE FAILURE; FAILURE OF THE FRONT BRAKEHOSE DUE TO HOSE TO TIRE INTERFERENCE WILL CAUSE FAILURE OF ONE HALF OF THEBRAKE SYSTEM RESULTING IN A LONGER STOPPING DISTANCE THAN EXPECTED.
Remedy: REPLACE ABS LOW PRESSURE HOSE; REBUILD MASTER BRAKE CYLINDER; INSPECT, SERVICE INTERFERENCE PROBLEMS, AND REPLACE FRONT BRAKE HOSE AS NECESSARY.
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