2000 Jaguar S-TYPE

PURCHASED A 2000 S-TYPE JAGUAR TO FIND THAT THERE IS A DESIGN FLAW. AS A PREVIOUS AUTOMOTIVE ENGINEER, I CAN'T BELIEVE THAT THIS CAN BE ALLOWED TO EXIST. I PARKED MY CAR ON AN INCLINE AND WHEN I TRIED TO LEAVE I COULD NOT PUT IT INTO 'REVERSE', OR ANY GEAR. I PULLED ON THE SHIFTER THUS BREAKING A PIN, CAUSING THE SHIFTER TO 'FREE' FLOAT. I CALLED JAGUAR'S CUSTOMER CARE, WHICH IS GREAT, AND FOUND THAT THEY WERE GOING TO HAVE TO TOW MY CAR TO THE DEALERSHIP. DURING THE PROBLEM SOLVING QUESTIONS THEY ASKED, THEY STATED "WAS I ON AN INCLINE". I RESPONDED "YES". THEY THEN PROCEEDED TO INFORM ME THAT THE "FIX" WAS TO GET OUT OF THE CAR AND ROCK IT BACK AND FORTH TO RELEASE THE PRESSURE ON THE TRANSMISSION/SHIFTER. THAT ON INCLINES THE CAR WILL GET STUCK, SO GET OUT AND PUSH IT. MY CAR HAD THE SHIFTER COMPLETELY REPLACED AND THE DEALER WAS AWARE OF THIS ISSUE WITH THIS CAR. SINCE THEN I'VE HAD THIS HAPPEN 2 MORE TIMES. I WAS TOLD TO PUT ON THE PARKING BRAKE THEN SHIFT TO PARK WHILE ON ANY TYPE OF INCLINE (> A FEW DEGREES). I'VE HAD THAT TOLD TO ME BY THREE JAGUAR CUSTOMER SERVICE SPECIALISTS. I LOVE THIS CAR. WHY CAN'T THEY FIX THIS! IT'S EMBARRASSING AND DANGEROUS! SOMEONE CAN BE SERIOUSLY HURT. *JB

ON AUGUST 12, 2003 WHILE PARKED ON A SLIGHT INCLINE, THE CAR WOULD NOT GET OUT OF GEAR. THIS HAD OCCURRED ONCE BEFORE, HOWEVER, ANOTHER JAGUAR OWNER HAD THIS PROBLEM AND REPORTED SHE CALL A TOW TRUCK AND WHEN THE CAR WAS REMOVED FROM THE INCLINE THE CAR WENT INTO GEAR. SO, WHEN IT FIRST HAPPENED TO ME, WHICH WAS A COUPLE OF WEEKS PRIOR TO 08-12-03, I PUSHED IT, IT ROLLED AND WENT INTO GEAR. WELL, THE NEXT TIME IT HAPPENED IT WOULDN'T GET INTO GEAR, AND THE GEAR SHIFTER BROKE. NOW, THE CAR WOUJLD GO INTO GEAR AND NOT MOVE AT ALL. HAD TO CALL A TOW TRUCK ON THAT SATURADAY TO BE TOWED TO THE SERVICE CENTER. WELL, TODAY IS AUGUST 18, 2003 I AM REPORTING THIS. THE CAR IS STILL IN THE SHOP. THERE WAS A "BACKLOG" PER THE SERVICE CENTER FOR THIS PART. THE "GEAR SHIFTER" AND/"TRANSMISSION SHIFTER". IN PLAIN COMMON SENSE IF PARTS OF THIS NATURE ARE ON SUCH A BACKLOG, THEN I WOULD ASSUME THERE IS A PROBLEM WITH THE ISSUE OF THE TRANSMISSION IN THIS MODEL JAGUAR. WE NEED SATISFACTION AS A CONSUMER. I EVEN HAVE EXTENDED WARRANTY WITH "SMARTCHOICE 2000", AND THEY ARE IN LIQUIDATION. THE SERVICE CENTER IS TELLING ME I AM NOT INSURED AND I HAVE A CONTRACT STATING SO. THAT IS ANOTHER ISSUE THAT WILL BE COMPLAINED ABOUT.*AK

I PARKED 2000 S-TYPE JAGUAR ON HILL AND DUE TO FAULTY SHIFTER, THE GEAR SHIFT BECAME JAMMED IN PARK . I CALLED JAGUAR ASSISTANCE & WAS TOLD I SHOULD HAVE PULLED UP THE HANDBRAKE BEFORE I PLACED MY CAR IN PARK. I ASKED IF THIS WAS IN THE OWNER'S MANUAL & WAS TOLD NO. THEY ALSO SAID I COULD HAVE GOTTEN SOMEONE TO PUSH THE CAR FROM THE BACK & IT WOULD HAVE POPPED INTO GEAR. BY THIS TIME I AM APPALLED TO FIND THAT THE CUSTOMER MUST GO THROUGH ALL OF THIS AGONY TO GET A LUXURY CAR INTO GEAR! OBVIOUSLY, THEY HAVE THOROUGHLY RESEARCHED METHODS TO CORRECT THIS PROBLEM AFTER IT OCCURS. THIS LEAD ME TO QUESTION IF A RECALL HAD EVER BEEN DONE TO CORRECT THIS DEFECT THAT IS PREVALENT IN 2000 S-TYPES OR IF A LETTER HAS BEEN SENT TO THE CUSTOMERS EXPLAINING THERE ARE SPECIAL PROCEDURES THAT ONE MUST FOLLOW TO PREVENT YOUR JAG FROM BEING STUCK IN PARK ON A HILL. I WAS NEVER NOTIFIED OR INFORMED THAT I MUST PULL UP THE HANDBRAKE BEFORE I PLACE THE CAR IN PARK. IT IS NOT FAIR TO PLACE THE BURDEN OF FIXING THIS PROBLEM UPON THE CUSTOMER. WHETHER I PARKED ON A HILL OR ON A FLAT LEVEL, MY CAR SHOULD GO INTO GEAR WITH NO PROBLEM. BEFORE I COULD GIVE THE MAKE & MODEL OF MY CAR THEY ASKED IF IT WAS A 2000 S-TYPE & I SAID YES. JAGUAR ROADSIDE ASSISTANCE & THE CUSTOMER RELATIONS DEPARTMENT STATED THAT THEY GET THESE CALLS FREQUENTLY REGARDING 2000 S-TYPES BECOMING JAMMED INTO GEAR. I ASKED IF A RECALL HAD BEEN DONE & THEY SAID NO. I HAD MY CAR TOWED TO JAGUAR & THEY CALLED TO NOTIFY THAT IT WOULD COST ME, THE CUSTOMER $661.00 TO REPAIR MY CAR. I MAILED A LETTER TO JAGUAR CUSTOMER RELATIONS STATING IT WAS NO FAULT OF MINE THAT THE CAR BECAME JAMMED INTO PARK & WAS INFORMED THAT SINCE MY CAR IS NO LONGER UNDER WARRANTY, JAGUAR WILL NOT PAY FOR THE REPAIRS. A WARRANTY IS IRRELEVANT WHEN THIS IS A PREVALENT PROBLEM IN THIS MODEL. I HAVE DONE RESEARCH & SPOKE OTHER JAGUAR SERVICES HERE & WAS TOLD THE SHIFTERS ARE FAULTY IN THESE MODELS AND A RECALL SHOULD HAVE BEEN DONE.

WHILE DRIVING OUR S TYPE JAGUAR THE ELECTRICAL SYSTEM WHEN DOWN. IT APPEARS THAT THEIR IS A DEFECT IN THE "ELECTRICAL CLUSTER" THAT CAUSING THE SYSTEM TO THINK THE CAR HAS BEEN STOLEN. MY WIFE WAS FORTUNATE THAT SHE WAS COMING TO A STOP WHEN IT OCCURED. THE CAR HAS NOW BEEN IN THE REPAIR SHOP FOR 4 WEEKS WHILE THE DEALER TRYS TO GET A REPLACEMENT PART THAT DOES NOT HAVE THE SAME PROBLEM. TWO ADDITIONAL UNITS HAVE BEEN INSTALLED WITH THE SAME RESULTS