2019 Jaguar I-PACE

I am writing to file a formal complaint regarding a safety-related recall (H514/H536) issued by Jaguar Land Rover North America, LLC for my 2019 Jaguar I-PACE. While Jaguar acknowledged the defect and offered a vehicle repurchase, I believe their resolution places an unfair financial burden on me, the consumer, despite the defect being entirely manufacturer-related. Jaguar has offered me a “Statutory Refund” of $31,987.25, while my vehicle loan payoff is $44,060.98—leaving me responsible for $12,073.73 out of pocket. I find this unacceptable given that the defect is not due to misuse or wear but rather a confirmed manufacturer issue under NHTSA Safety Recall H514/H536. This situation has created significant financial stress and emotional strain. I have not been negligent or abusive with the vehicle. I am simply a consumer seeking safe and fair resolution. It seems inappropriate that I should be penalized for Jaguar’s faulty product by being left in debt on a car I can no longer safely use. I respectfully request that NHTSA: •Review Jaguar’s handling of this recall and repurchase process •Investigate whether other owners are receiving similarly inadequate offers •Provide guidance on how consumers like me can be protected from incurring thousands in losses due to a confirmed manufacturer safety defect Thank you for your time and advocacy on behalf of consumer safety and fairness. I am available to provide additional documents, including Jaguar’s repurchase letter, at your request.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System), and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim repair. Additionally, the contact stated that the vehicle had become undrivable and was towed to the dealer, where it was diagnosed with gear box failure. The contact started negotiations with the manufacturer for the repurchase of the vehicle as a final recall option. The contact and the manufacturer agreed on April 15th, 2025 to the solution. The contact stated that the manufacturer scheduled a meeting for the final repair on May 22, 2025, at 9 AM; however, the manufacturer representative arrived to the meeting two hours late, after the contact had waited for an hour and 30 minutes and had already left for work. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to start. The vehicle also failed to shift to neutral. The contact stated that the vehicle failed to fully charge. The battery warning error was displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was towed, and the local dealer was contacted. The dealer diagnosed that the failure was due to the traction battery and the main battery. The vehicle was repaired, but the failure recurred. Additionally, the dealer informed the contact not to park in the garage due to a possible fire. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer offered a buyback, but the buyback was not finalized. The failure mileage was approximately 22,000. Parts distribution disconnect.

The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the repurchase by the manufacturer was not yet unavailable. The local dealer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall resolution. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.

The contact owns a 2019 Jaguar I-Pace. The contact received notifications of NHTSA Campaign Numbers: 23V369000 (Electrical System) and 24V183000 (Electrical System). The contact stated that the dealer consulted with the manufacturer, and it was decided to re-acquire the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the paperwork. The contact stated that when the manufacturer was contacted, the contact was informed that a representative would be in contact; however, after five months, the contact had not yet received a call. The contact stated that the vehicle battery failed in January 2025, and the vehicle was towed to a local dealer but was not diagnosed or repaired. The failure mileage was approximately 36,000. Parts distribution disconnect.

Vehicle began flashing Traction Battery Warnings along with warnings to stop driving car. I had been parking car outside for two years since notification from JLR to keep car outside and away from structures. Set up appointment for next day to have car towed to dealership, and asked them to attempt the latest software upgrade, understanding that it would not solve problem, but might make the car safe to drive. That same day, received buyback letter from JLR. Called dealer, told them to just try the update, nothing else. They asked me to pay $325 to inspect car. I refused and stated I was calling Morley as indicated in received letter. Called Morley, gave them information and followed up in email with all requested documentation. Morley advised me to keep the car at the dealership as they would be handling the buyback. Informed dealership that that was the plan. A few days later, Morley indicated that they would be settling the case by paying my KBB value, despite the fact that I am in California. I hired an attorney, who contacted Morley. We heard nothing for several weeks, during which time the dealership contacted me and insist I remove my car as they had heard nothing from Morley in the prior 30 days. The dealership tried to have me pay for services I did not authorize, and had taken apart and removed the windshield wiper and grill and interior covers under hood and had not reinstalled, nor were they in the car. The car was left on their lot, which an acknowledged rodent problem, for 30 days. Morley then insisted that the attorney work directly with JLR NA. Attorney sent demand to them on April 26 , but one month later w have heard nothing. The car does not drive, and is stored outside on my driveway. 60 days in, and we have no contact from JLR, let alone a satisfactory resolution.

The contact owns a 2019 Jaguar I-Pace. The contact stated that the engine had overheated. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim recall repair. Additionally, the manufacturer was contacted and offered to repurchase the vehicle at the value price. The contact stated that the manufacturer denied covering the remaining balance on the vehicle loan. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 54,000. Parts distribution disconnect.

My card displayed "Gearbox fault detected" on the instrument panel cluster. According to Jaguar Land Rover Technical Bulletin JLRTB0 2012 NAS3 released August 14, 2020, this could result in the car abruptly stopping when vehicle speed has reduced to 5 km/h (3 mph). The cause mentioned is "No retention to the front Electric Drive Unit (EDU) causing strain on the wiring going to the EDU parking lock actuator connector (C1YE113A). My JLR dealer in Naperville, IL, told me that the 2019 model wire was a few inches short and JLR fixed this in 2022 by adding a few more inches to the wire. However, the cost to fix this was $6700 since they had to take everything out of the car to fix this. Apparently, this issue has caused recalls in Norway and the U.K. but there was no recall for this issue in the USA. Besides being a danger to the public (if the car stops in the middle of the road with little warning), not including the US in the recall makes me feel JLR didn't do right by their customers in the US. I opened a Case {[XXX]} with JLR and their response was that I did not avail of recall H484, wherein I am supposed to buy a new 2024 Jaguar iPace and they would refund me $35,000 for my car. I was not ready to invest another $50,000 in a replacement. I was also given the impression that the only reason for the H484 recall were because batteries were catching on fire, so I agreed to get a new battery. When they replaced the battery, they could have also replaced the wiring going to the parking lock actuator connector (C1YE113A) so that I (in addition to other USA 2019 Jaguar owners) would have been safer and we would not have had to incur $6700 expense now to get this wiring fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)