2018 Jaguar F-PACE

I am writing to formally express my frustration and disappointment regarding the complete lack of support I have received from Jaguar Land Rover North America following a devastating incident involving my 2018 Jaguar F-PACE (VIN: [XXX]). In January 2024, while driving my vehicle, it suddenly caught fire. This fire was caused by an issue that was the subject of a recall. My vehicle was scheduled to be serviced for this very recall just days later, but it did not make it to the appointment because it was completely destroyed. The fire department responded to the scene, conducted an investigation, and filed an official report, which I am prepared to provide for your review. After the incident, I reached out to Jaguar Land Rover North America, expecting assistance in addressing a fire that was clearly caused by a known defect. Instead, I was met with outright dismissiveness and disrespect. Executive Judianne Di Leo, in particular, showed a complete lack of concern, scolding me for copying other JLR executives on emails, refusing to help, and failing to direct me to anyone who could. During multiple phone conversations, I explained the severity of the situation, including the fact that I have developed asthma, breathing issues, and severe anxiety attacks as a result of the explosion. She dismissed my concerns and even laughed at me during one call before telling me to "get a lawyer." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The first issue is the camshaft issue that had a recall on there and i was unaware because there wasn’t any notification sent by Jaguar or the nhtsa. When starting the vehicle it’s very hesitant and has a rough start & idle. Even once the vehicle starts it continuously has a rough feel as if the vehicle is putting or about to cut off. 2. The vehicle constantly loses power and sometimes won’t start. The battery has been replaced and the wires have been tested. When driving the entire vehicle starts to intermittently lose power and everything flickers on and off the entire time. 3. When searching my vehicle information it indicates there’s no open recalls however according to Jaguar corporate office there is an open recall but it’s not displayed on any search because the nhtsa hasn’t notified them.

Car doors would not open from the outside of the vehicle and would not respond to the key fob’s signal either. The only way to get into my vehicle was to in climb through the trunk – which is a major safety concern. This first occurred on Janurary 13, 2023, and the dealership has been unable to resolve the issue since then, despite multiple attempts to do so.

Vehicle will lose power intermittently while driving and sometimes when you try to start the vehicle it will be come dead. I’ve replaced the battery and the problem still occurs. A few nights in a row the alarm system would just beep for no reason . I changed the key fob battery and that didn’t help either. The engine makes a weird noise and constantly jerks.also the engine shakes extremely bad even though I’ve had a tune up, I’ve called Jaguar consumer services to find out about past recall details and was advised that information wasn’t available to them if the services were actually completed or just cleared out & I’d have to call the service center that completed the recall/repairs. It’s impossible to do so as I’m not the original owner. Jaguar advised they couldn’t help and this is very common for the power train in these vehicles to malfunction however the manufacturer isn’t being accountable. Also when I checked the recalls on NHTSA & Jaguar websites It indicated there’s no recalls, however when I called Jaguar consumer services I was advised of 2 recalls/campaigns that relate to the engine light. I’ve had a similar issue with a Range Rover that we checked for recalls and they were cleared from under the vin but the service wasn’t performed and when we experienced the issue we were charged on 2 occasions and once I discover the issue previously had a recall they refunded one of the issues, they’re all under the same umbrella and truly need to be investigated. I hope more people learn about reporting these issues to the nhtsa and other outlets instead of just reporting to Jaguar because they truly only want to get money out of the situation and don’t want to be accountable for the defects of there vehicles.

The Check Engine light hasn't worked on our Jaguar F Pace since we bought it despite taking it multiple times to multiple dealerships (due to moving to three different cities). We were told by each dealership that it wasn't a issue unless it was flashing. The final straw was in Feb 2024 we were driving on a busy road (A1A) at 55 miles per hour and the car started jerking, making loud noises and then stopped. We had to have it towed and find transportation home. Thank goodness my husband was driving because I'm not sure how I would have handled it. The Fields Jaguar Land Rover of Jacksonville says that we must pay $20,000 to repair the entire engine and Jaguar North America won't do anything to help. Please help us and make sure this issue doesn't happen to anyone else. Defective indicator light like this is a major safety issue.

Korea has recalled this model of FPace because the timing chain is known to break with less than 50K miles. I have also read lots of posts on Jaguar forums about 2.0 Diesel FPaces being known to have timing chain failure which necessitated a complete engine replacement. I am terrified that my timing chain is going to come off and damage my engine every time I get in it.

TL* THE CONTACT OWNS A 2018 JAGUAR F-PACE. WHILE DRIVING VARIOUS SPEEDS, THE INFOTAINMENT SCREEN SEIZED AND CAUSED THE BACKUP CAMERA TO BECOME INOPERABLE WHILE THE VEHICLE WAS IN THE REVERSE POSITION. WHILE THE VEHICLE WAS IN MOTION, THE FAILURE CAUSED ALL OF THE LIGHTS ON THE INSTRUMENT PANEL TO TURN OFF. THE VEHICLE WAS TAKEN TO JAGUAR MORRIS COUNTY (275 MAIN ST, MADISON, NEW JERSEY 07940, (973) 377-0240) WHERE A SOFTWARE UPDATE WAS PERFORMED. THE VEHICLE WAS TAKEN TO JAGUAR FREEPORT (146 WEST SUNRISE HIGHWAY, FREEPORT, NEW YORK 11520, (516) 771-9700) AND THE BATTERY WAS DISCONNECTED FROM THE ELECTRICAL SYSTEM. IN ADDITION, THE DEALER PERFORMED A HARD RESET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REPLACED THE VEHICLE TWICE, BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. THE VIN WAS NOT AVAILABLE.

TOO MANY WARNING LIGHTS COMES ON TRIANGLE WARNING LIGHT TRACTION WARNING LIGHT STABILITY CONTROL NOT AVAILABLE DRIVE WITH CARE JAGUAR DEALER DON'T KNOW WHAT TO DO DON'T KNOW HOW TO REPAIR I LEASED FEB 2018 (1ST 2 MONTHS WAS OK) HOWEVER MAY, JUNE & AS OF TODAY 07/25/2018 ITS BACK TO THE DEALERSHIP WITH SAME REPAIR FOR THE 6TH TIME - THEY KEEP STATING THEY CORRECTED BUT SAME WARNING LIGHTS KEEPS COMING ON, AFTER THE 5TH TIME ATTEMPTED REPAIR FOR LOOSE WIRING HARNESS CONNECTOR, I REPORTED ENGINE SHUTS OFF ON HIGHWAY (INTERMITTENTLY) ALL THE WARNING LIGHTS COMES ON WHEN DRIVING TOO. THIS SHOULD BE A SAFETY RECALL BEFORE SOMEONE GETS KILL