2015 Infiniti QX60

WE OWN THIS VEHICLE FOR ALMOST THREE YEARS, SEVERAL TIME THE TRANSMISSION SEEMS SLUGGISH, SHUTTER, AND STOP IN HIGH WAYS WHILE IT ALMOST CAUSED SEVERAL ACCIDENTS. I PULLED IT ON SIDE GET IT TOWED TO DEALERSHIP AND WAS TOLD THE TRANSMISSION FAILED AND TOLD TO CALL INFINITI CONSUMER SERVICES, I DID THAT BUT WAS TOLD TO BAD WE CAN'T DO ANYTHING, IT SEEMS THAT SEVERAL OWNERS HAVE THE SAME KIND OF ISSUES, AND THE INFINITI CORPORATION KNOWS ABOUT IT. HERE IS THE RESPONSE I GOT FROM INFINITI CUSTOMER SERVICE. 12/29/2020 CASE # [XXX] VIN # [XXX] DEAR [XXX] , THANK YOU FOR TAKING THE TIME TO CONTACT INFINITI AND ALLOWING US THE OPPORTUNITY TO BE OF ASSISTANCE. PLEASE HAVE YOUR ATTORNEY SEND A LETTER OF REPRESENTATION TO THE FOLLOWING ADDRESS: INFINITI CLIENT AFFAIRS P.O. BOX 685003 FRANKLIN, TN 37068-5003 CASE #[XXX] HAS BEEN UPDATED TO DOCUMENT THIS CONCERN. PLEASE FEEL FREE TO SEND US AN EMAIL OR CONTACT US DIRECTLY AT 1-800-662-6200 (OPTION 7) WITH ANY QUESTIONS OR COMMENTS. HERE IS SOME LINK WITH CUSTOMER WITH THE SAME ISSUES HTTPS://WWW.TRUEDELTA.COM/INFINITI-QX60/TRANSMISSION-PROBLEMS-1224 HTTPS://YOUTU.BE/LQFBKCTQHYO INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE BACK HATCH DOOR DOES NOT ALWAYS OPEN WHEN EITHER USING THE CAR FAUB, BUTTON IN THE INTERIOR OR MANUALLY ON THE HATCH ITSELF. IT WILL PARTIALLY OPEN AND THEN IT WILL BEEP AND TRY AND CLOSE ON ITS OWN, MAKING IT DIFFICULT TO EITHER PUT SOMETHING IN OR TAKE OUT OF THE BACK OF CAR WITHOUT IT CLOSING ON YOUR HEAD BECAUSE THE SENSOR DOES NOT ALERT THAT I AM THERE. THEN TO CLOSE THE HATCH I HAVE TO FORCE IT DOWN BECAUSE THE CLOSE BUTTON ON THE HATCH WILL NOT WORK...IT'S BEEN VERY FRUSTRATING BECAUSE IT'S BEEN HAPPENING FOR MONTHS NOW. SOMETIMES IT OPENS WHEN PROMPTED HOWEVER THE MAJORITY OF THE TIMES IT DOES NOT!

FIRST OFF THERE IS A SAFETY BULLETIN ALREADY RELEASED. AND I KNOW 2 OTHERS WHO OWN THIS VEHICLE WHO HAVE THE EXACT SAME ISSUES. IT'S TIME TO ACTUALLY TAKE CARE OF YOUR CLIENTS AND FOX THE DRIVE TRAIN ISSUE. WHERE WHEN DRIVING AND TURNING ESPECIALLY AT SLOW SPEEDS THERE IS A VIOLENT VIBRATION THAT COMES FROM THE FRONT OF THE VEHICLE. PLEASE TAKE CARE OF YOUR CUSTOMERS. THE DEALERSHIP ORIGINALLY TOLD US THIS ISSUE WOULD BE REPLACED UNDER RECALL. THEN SAID SORRY IT'S JUST A BULLETIN NOW. BUT IT WILL TURN INTO A RECALL BEFORE THE WINTER. AND THAI WAS LAST YEAR. SO WE HAVE WAITED OVER A YEAR NOW AND THERE IS STILL NO OFFICIAL INFINITY QX60 2015 RECALL.

ISSUE: EVERY 2-3 MONTHS CAR HAS HAD A TOTAL BREAK FAILURE. BY TOTAL BRAKE FAILURE I MEAN PEDAL GOES ALL THE WAY TO BOTTOM AND SEAT BELTS TIGHTEN WITH 0 BREAKING POWER. PUMPING BREAKS 2-3 TIMES THEN RETURNS TO NORMAL. ISSUE IS NOT EASILY REPEATABLE. ONLY OTHER SYMPTOM IS BREAK PEDAL SEEMS A BIT SOFTER THAN USUAL. ISSUE HISTORY: ISSUE FIRST STARTED SPRING/SUMMER 2019. TRIED VARIOUS ITEMS TO FIX ISSUE INCLUDING: BLEEDING BREAK LINES, SWITCHING MASTER CYLINDER, ETC. CAR PRIMARILY SERVICED AT JIM LUPIENT INFINITY DEALER. LAST ITEM DEALER WANTED WAS TO REPLACE WAS THE ABS , BUT IN BIG CAPITAL LETTERS (MAY NOT FIX ISSUE). CONTACTED INFINITY CONSUMER ASSISTANCE AND GOT 0 ASSISTANCE. INFINITY CASE NUMBER: 40461337 THIS CAR, AS IS, IS A BAD ACCIDENT WAITING TO HAPPEN. WE SOLD THE CAR TO THE INFINITY DEALER WELL BELLOW COST AS COULD NOT IN GOOD CONSCIENCE SELL IT TO SOMEONE ELSE DUE TO HOW UNSAFE IT IS. THIS ISSUE NEEDS TO BE REPORTED AND INVESTIGATED AND POTENTIALLY ISSUE A RECALL. ISSUE SIMILAR TO NHTSA ID NUMBER: 11318845 INFINITY CASE NUMBER: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS HAS BROKEN TWICE SINCE THEY DID THE RECALL. THE RED LIGHT FLASHES ON THE DASH WHICH DISABLES THE AIRBAG. THERE HASN'T BEEN ANY OTHER ISSUES WITH THE VEHICLE. INFINITI SERVICE TRIED TO BLAME ME SAYING THAT IT WAS TAMPERED WITH. THIS IS NOT TRUE, I HAVE NOT TOUCHED IT AND THIS HAS FAILED MULTIPLE TIMES WITH NO OTHER FAILURES.

INTERMITTENT ISSUES INVOLVING THE BRAKING SYSTEM. 1. BRAKE PEDAL SINKS SLOWLY TO FLOOR WHEN BRAKING OR IN STOP. WHEEZING OR CHIRPING SOUND WHEN RELEASING THE BRAKE PEDAL. 2. WHEN BRAKING SOFTLY, BRAKE PEDAL TRAVELS ABOUT 50% BEFORE THE VEHICLE BEGINS SLOWING. 3. ISSUE PERSISTS THE ENTIRE TIME THE CAR IS IN USE. HAD SEVERAL NEAR MISSES WITH HITTING VEHICLES AND PEDESTRIANS IN FRONT. VEHICLE HAS ONLY 32K MILES. PROBLEM IS REDUCED WHEN INTELLIGENT BRAKE ASSIST (IBA) IS TURNED OFF. MECHANICS ADVISED PROBLEM WITH ABS ACTUATOR AND SIMILAR ISSUES REPORTED ON 2014 TO 2017 MODELS. RECALL MUST BE MADE AS SON AS POSSIBLE AS THERE ARE SAFETY CRITICAL AND OTHER DRIVERS EXPERIENCING SAME ISSUE.

I HAVE NOTICED MY CAR STUTTER A BIT WHEN I ACCELERATE AT A LOW SPEED. IT HAPPENED INFREQUENTLY BUT AS TIME HAS GONE ON IT HAS GOTTEN MUCH WORSE. WHEN I BROUGHT TO DEALERSHIP THEY CHARGED ME $100 TO PUT IT ON THE COMPUTER TO REPROGRAM IT, OF WHICH I THOUGHT WAS ODD. IT WAS TOLD TO ME IN ORDER TO GET AN ACCURATE READING ON THIS MAKE AND YEAR THIS NEEDED TO BE DONE. AFTER DRIVING ANOTHER 1K MILES, IT WOULD REVEAL THE PROBLEM OF WHICH IS A VALVE SYSTEM ISSUE IN THE ENGINE THAT CAN LEAD TO A FAULTY TRANSMISSION. THIS IS A KNOWN PROBLEM FROM THE RESEARCH I'VE DONE. IT IS KNOWN THAT THE 2013, 2014 AND SOME 2015(IF MANUFACTURED IN 2014) INFINITI'S HAVE THIS ISSUE!! THE DEALERSHIP NOW RECOMMENDS ME FIXING THE WHOLE VALVE SYSTEM. THEY WILL GIVE ME A DISCOUNT BUT THAT THIS IS ON ME AS THE CONSUMER. THIS IS NOT A WEAR AND TEAR ISSUE, IT IS A KNOWN DEFECT THAT THIS MODEL/YEAR HAS AND IM VERY DISAPPOINTED THAT I HAVE TO PAY TO FIX SOMETHING THAT HAS BEEN AN EXISTING ISSUE WITH THIS CAR AND I'M NOT GUARANTEED THAT IT WILL CORRECT THE PROBLEM EVEN IF I DO FIX IT. AS A HUGE COMPANY AS INFINITI I WOULD THINK THEY WOULD STAND BEHIND THEIR CARS ESPECIALLY WHEN THE VALUE SYSTEM IS IMPERATIVE TO MAKE THE CAR WORK PROPERLY AND COULD LEAD TO TRANSMISSION FAILURE IN THE FUTURE!