2011 Infiniti QX56

TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHILE OPERATING THE VEHICLE AND DEPRESSING THE ACCELERATOR PEDAL, A SQUEALING AND CLAPPING TYPE NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (COULTER INFINITI, 6225 EAST TEST DR., MESA, AZ 85206) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 78,000.

THE SERVICE ENGINE SOON LIGHT CAME ON, AND I BROUGHT THE VEHICLE TO HOLMON INFINITI IN MAPLESHADE, NJ WHERE I PURCHASED THE VEHICLE. THE DIAGNOSIS WAS A BANK 2 CATALYTIC CONVERTOR FAILURE. I HAD IT REPLACED AT A COST OF $2,661.79 ON THURSDAY MARCH 29, 2018. ON SATURDAY MARCH 31, 2018, THE BANK 1 CATALYTIC CONVERTOR FAILED. INFINITI CONSUMER AFFAIRS PROVIDED SOME ASSISTANCE WITH THE SECOND REPAIR. THEY PAID FOR THE PARTS AND I PAID THE LABOR OF $1,385.63. INFINITI CONSUMER AFFAIRS WOULD NOT REIMBURSE ME FOR THE PARTS FOR THE FIRST REPAIR BECAUSE "I ALREADY PAID FOR IT". HAD I KNOWN ABOUT THIS APPARENTLY COMMON PROBLEM, I WOULD NOT HAVE PAID FOR THE FIRST ONE WITHOUT CONTACTING THEM FIRST. IT APPEARS TO BE A KNOWN ISSUE IF THEY WERE WILLING TO GIVE ME ANY ASSISTANCE AT ALL, AND I WOULD THINK THAT WOULD BE EXTENDED TO REPAIRS ALREADY PAID FOR BY THE CONSUMER.

INFINITI HAS NEVER OFFICIALLY ISSUED A RECALL BUT SHOULD HAVE SINCE ALL 2011-2013 INFINITI QX56 HAVE CATALYTIC CONVERTER ISSUES THAT NEED TO BE REPLACED. IT IS COVERED IF YOU REPLACE BEFORE 80K MILES BUT IF YOU DO NOT KNOW ABOUT IT COULD COST YOU $6,000. IT IS AN ISSUE WITH ALL OF THEM THAT INFINITI DOES NOT WANT TO ADDRESS BUT SHOULD RECALL AND HELP CUSTOMERS SINCE IT IS AN ERROR THEY MADE IN THESE MODELS WHICH IS NOW FIXED IN NEWER MODELS.

TODAY, I WAS TOLD THAT I HAVE TO REPLACE THE CATALYTIC CONVERTER, WHICH GOING TO COST ME $2,000. I AM THE ORIGINAL CAR OWNER. I RESEARCHED OTHER SITES AND IT APPEARS THERE CATALYTIC CONVERTER ISSUES ON INFINITI 2011 - 2013 QX56 VEHICLES. PLEASE LOOK INTO THESE WEBSITES. THERE SHOULD BE SOME TYPE OF RECALL FOR THESE VEHICLES REGARDING THE CATALYTIC CONVERTER. REFER TO WEBSITES: HTTPS://INFINITIFORUM.NET/INFINITI-FORUM/ARCHIVE/INDEX.PHP/T-13616.HTML HTTPS://REPAIRPAL.COM/TIMING-CHAIN-AND-EXHAUST-STAY-AWAY-FROM-INFINIT-QX56-AND-BETTER-STAY-FROM-ALL-INFINITI-CARS--314 HTTPS://FORUMS.EDMUNDS.COM/DISCUSSION/35247/INFINITI/QX56/2013-QX56-CATALYTIC-CONVERTER-PREMATURE-FAILURE HTTP://REPAIRPAL.COM/ABNORMAL-NOISE-FROM-TIMING-CHAIN-AREA-266 PLEASE CONSIDER A RECALLING THE CATALYTIC CONVERTER ON THESE VEHICLES.

IN JUNE 2017, I HAD THE VEHICLE INTO THE DEALERSHIP FOR THE POWER TRAIN RECALL. IN JULY 2017 (87K MILES), I HAD A 420 BANK 1 CAT CODE, AND REPLACED ONE CATALYTIC CONVERTER. IN DECEMBER 2017 (94K MILES), THE 'CHECK ENGINE SOON' LIGHT ILLUMINATED AGAIN, AND THE 430 CODE SHOWS THE OTHER CATALYTIC CONVERTER (BANK 2) NEEDS TO BE REPLACED. IT SEEMS THE CATS ON THESE VEHICLES ARE TERRIBLE, AND ONCE ONE GOES OUT, THE OTHER FAILS TOO. THIS IS VERY EXPENSIVE...ABOUT $2,000 EACH IN MY CASE. THIS SEEMS TOO COMMON BASED ON THE REVIEWS I'VE READ ONLINE NOW. I FEEL LIKE INFINITI SHOULD COVER THE COST OF REPLACING AT LEAST ONE OF THE CATS, BUT I WAS DENIED ASSISTANCE.