NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
106 reports105,000 miles · Jan 17, 2012
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT WAS DRIVING 30 MPH WHEN THE BRAKES WERE DEPRESSED AND A GRINDING NOISE EMITTED AS THE VEHICLE FAILED TO STOP PROPERLY. THE EMERGENCY BRAKE LIGHT ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE …
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TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT WAS DRIVING 30 MPH WHEN THE BRAKES WERE DEPRESSED AND A GRINDING NOISE EMITTED AS THE VEHICLE FAILED TO STOP PROPERLY. THE EMERGENCY BRAKE LIGHT ILLUMINATED DURING THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED AND THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 105,000 AND THE CURRENT MILEAGE WAS 135,000.
NHTSA ODI #10444071
62,000 miles · Dec 14, 2011
Service Brakes, Hydraulic
THIS 95% TOTAL BREAK FAILURE HAS HAPPENED 2 SEPARATE TIMES 8/2010 AND 3/2011; AND WHILE NO ACCIDENT, THERE COULD EASILY HAVE BEEN ONE HAD I BEEN TRAVELING AT A HIGHER RATE OF SPEED, OR IF THERE HAD BEEN OTHER VEHICLES AROUND ME. APPLIED BREAK, IMMEDIATELY BRAKE PEDAL SUNK TO THE FLOOR, BREAK LIGHT ON DASH CAME ON, FRONT BREAKS …
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THIS 95% TOTAL BREAK FAILURE HAS HAPPENED 2 SEPARATE TIMES 8/2010 AND 3/2011; AND WHILE NO ACCIDENT, THERE COULD EASILY HAVE BEEN ONE HAD I BEEN TRAVELING AT A HIGHER RATE OF SPEED, OR IF THERE HAD BEEN OTHER VEHICLES AROUND ME. APPLIED BREAK, IMMEDIATELY BRAKE PEDAL SUNK TO THE FLOOR, BREAK LIGHT ON DASH CAME ON, FRONT BREAKS BEGAN MAKING HARSH GRINDING SOUNDS (AS WHEN SLIP CONTROL ENACTS); HAD THERE BEEN CARS IN FRONT OF ME I WOULD NOT HAVE BEEN ABLE TO STOP W/OUT HITTING THEM. EVEN WITH FOOT TO FLOOR VEHICLE DID NOT STOP, DOWN SHIFTED INTO 1ST GEAR, AND FINALLY VEHICLE SLOWED AND WAS ABLE TO STOP. PULLED OVER AND TURNED OFF CAR; AFTER TURNING CAR BACK ON BRAKE LIGHT ON DASH HAD GONE AWAY AND BRAKES WERE ACTING NORMAL. THIS IS A MAJOR SAFETY HAZARD AND SOMEONE MAY DIE FROM THIS. THE FRONT DISCS ON THIS VEHICLE ARE NO GOOD EVEN AFTER INFINITI/NISSAN HAS DONE THEIR SO CALLED REPAIR AND CONTINUE TO PREMATURELY WARP.A CLASS ACTION LAW SUIT NEEDS TO BE FORMED TO DEAL RESOLVE THIS MATTER INDEFINITELY. DEALER SUBSEQUENTLY REPROGRAMED VDC CONTROL.
NHTSA ODI #10440714
159,000 miles · Nov 30, 2011
Service Brakes, Hydraulic
WHILE DRIVING QX56 AT APPROX 40 MPH BRAKE LIGHT ON DASH CAME ON. AT INTERSECTION TO TURN LEFT BRAKES WOULD NOT FUNCTION AND SLOWING DOWN WAS DIFFICULT. THERE WAS A LOUD CLUNK AND "BOING" SOUND WHEN BRAKES WERE APPLIED. TURNED TO AVOID TRAFFIC AND STARTED UP HILL ALLOWING SPEED TO DECREASE. MOTOR WAS TURNED OFF. WHEN RESTARTED TO…
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WHILE DRIVING QX56 AT APPROX 40 MPH BRAKE LIGHT ON DASH CAME ON. AT INTERSECTION TO TURN LEFT BRAKES WOULD NOT FUNCTION AND SLOWING DOWN WAS DIFFICULT. THERE WAS A LOUD CLUNK AND "BOING" SOUND WHEN BRAKES WERE APPLIED. TURNED TO AVOID TRAFFIC AND STARTED UP HILL ALLOWING SPEED TO DECREASE. MOTOR WAS TURNED OFF. WHEN RESTARTED TO EXAMINE FAILURE LIGHT WAS NO LONGER ON AND BRAKE SEEMED TO WORK FINE. CONTACTED LOCAL INFINITY DEALER, WAS TOLD IT WAS BRAKE BOOSTER AND WOULD MOST LIKELY NEED REPLACED. WAS TOLD THERE WAS NO SERVICE BULLETIN OR RECALL BUT THEY HAVE SEEN THE ISSUE QUITE A FEW TIMES. *KB
NHTSA ODI #10437866
49,000 miles · Nov 15, 2011
Service Brakes, Hydraulic
PERIODICALLY, ON THE ORDER OF ONCE EVERY MONTH OR TWO MONTHS, THE ANTILOCK BRAKES BECOME ERRATIC. THE PEDAL GOES SOFT AND THE BRAKES ENGAGE EXTREMELY VIOLENTLY. WHEN IT HAPPENED THE FIRST TIME I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED MY INFINITI DEALER. I KEPT THE ENGINE RUNNING WHILE I EXPLAINED WHAT HAPPENED AND WAS TO…
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PERIODICALLY, ON THE ORDER OF ONCE EVERY MONTH OR TWO MONTHS, THE ANTILOCK BRAKES BECOME ERRATIC. THE PEDAL GOES SOFT AND THE BRAKES ENGAGE EXTREMELY VIOLENTLY. WHEN IT HAPPENED THE FIRST TIME I PULLED OVER TO THE SIDE OF THE ROAD AND CALLED MY INFINITI DEALER. I KEPT THE ENGINE RUNNING WHILE I EXPLAINED WHAT HAPPENED AND WAS TOLD TO TURN OFF THE ENGINE, WAIT ABOUT TEN SECONDS AND THEN RESTART THE SUV. THE BRAKES WORKED NORMALLY AFTER THAT. I WAS TOLD THE "COMPUTER HAD TO BE RE-BOOTED". THIS CONTINUES TO HAPPEN ON AND OFF ABOUT EVERY MONTH OR TWO. NEVER WAS GIVEN A SATISFACTORY EXPLANATION AS TO WHY THIS OCCURS. WHEN IT HAPPENS IF THERE IS NO TRAFFIC AROUND, I PUT THE CAR INTO NEUTRAL, TURN OFF THE KEY, THEN RESTART THE CAR AND THE PROBLEM RESOLVES. IF I AM IN TRAFFIC I SLOW DOWN GINGERLY, THEN PULL OFF TO THE SIDE OF THE ROAD AND TURN OFF THE KEY AND RESTART THE ENGINE. THIS RESOLVES THE PROBLEM UNTIL THE NEXT TIME. *TR
NHTSA ODI #10435981
110,000 miles · Oct 24, 2011
Air BagsElectrical SystemEngine And Engine Cooling
TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTRO…
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TL* THE CONTACT OWNS A 2004 INFINITY QX56. THE CONTACT WAS DRIVING 50 MPH WHEN THE FRONT END OF THE VEHICLE BEGAN TO SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FRONT SUSPENSION LOWER CONTROL ARMS. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC TO HAVE THE FRONT LOWER CONTROL ARMS REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 110,000 AND THE CURRENT MILEAGE WAS 119,000. THE CONSUMER AT HIS OWN EXPENSE, HE HAD TO REPLACE THE LEFT AND RIGHT CONTROL LOWER ARMS. THE CONSUMER STATED A RECALL WAS ISSUED IN MAY 2010. HOWEVER, HE WAS INFORMED THAT FOR HIS MODEL THE PARTS WERE NOT DEFECTIVE, AND THEREFORE DID NOT FALL UNDER THE RECALL. ALSO, ALL FOUR BELT PRE-TENSIONS HAD TO BE REPLACED ON BOTH SIDE. THE CONSUMER STATED ON FOUR SEPARATE OCCASIONS THE PRE-TENSIONS FAILED. EACH TIME THEY FAILED, IT RENDERED THE AIR BAGS NON-FUNCTIONAL. THE TRANSMISSION FAILED HAD TO BE REPLACED AT A COST OF $8000 DUE TO THE FAILURE OF A $10 SWITCH INSIDE THE TRANSMISSION, WHICH WAS RESPONSIBLE FOR THE REVERSE COMPONENT. THE WIPER FLUID MOTOR WAS DIAGNOSED AS BEING INOPERABLE. THE CONSUMER WAS INFORMED IT WOULD REQUIRE REPLACEMENT AT A COST OF A FEW HUNDRED DOLLARS. THE CONSUMER RECEIVED A SECOND OPINION AND WAS TOLD A HOSE HAD COME OFF AND RE-ATTACHED IT FREE OF CHARGE THE ENTIRE BRAKE ASSEMBLY, DRIVER SIDE WINDOW MOTOR, LIFT GATE MOTOR, TACHOMETER, DRIVER SIDE DOOR LOCK, HVAC CONTROL, BLOWER RESISTOR AND EXHAUST HEAT SHIELD ALL HAD TO BE REPLACED. . UPDATED 04/27/12
NHTSA ODI #10432609
68,300 miles · Oct 17, 2011
Electrical System
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT THE AIR CONDITIONER ACTUATOR MOTOR WAS DEFECTIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND TOLD THE CONTACT THAT THERE WAS ONLY AN INVESTIGATION OUT FOR THE DEFECT ALSO DENIED ASSISTING THE CONTACT WITH THE CONTACT OF REPAIRS TO THE DEFECT. THE DEALER …
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TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT STATED THAT THE AIR CONDITIONER ACTUATOR MOTOR WAS DEFECTIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND TOLD THE CONTACT THAT THERE WAS ONLY AN INVESTIGATION OUT FOR THE DEFECT ALSO DENIED ASSISTING THE CONTACT WITH THE CONTACT OF REPAIRS TO THE DEFECT. THE DEALER WAS IN THE PROCESS OF REPAIRING THE FAILURE. THE FAILURE MILEAGE WAS 68,300 AND THE CURRENT MILEAGE WAS 68,698.
NHTSA ODI #10430559
102,000 miles · Jul 6, 2011
Service Brakes, Hydraulic
POOR BRAKING WITH MY QX56 SOMETIMES I HAVE TO SLAM THEM JUST TO GET THEM TO WORK. CONSTANT VIBRATION EVEN WITH NEW ROTORS AND PADS. THIS IS SERIOUSLY A HORRIBLE SAFETY ISSUE. *TR
NHTSA ODI #10410804
85,000 miles · Mar 6, 2011
Air BagsSeat Belts
THE AIRBAG WARNING LIGHT COMES ON. DEALER STATES THAT IT HAS TO DO WITH THE SEAT BELT PRETENSIONER WIRING. OWNERS MANUAL STATES THAT IF THIS LIGHT COMES ON, IT MOST LIKELY MEANS THAT THE AIRBAGS ARE NO LONGER FUNCTIONAL. SEAT BELTS AND AIRBAGS ARE KEY SAFETY MEASURES. TO HAVE THEM BE NOT FUNCTIONING IS A MAJOR CONCERN. IF Y…
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THE AIRBAG WARNING LIGHT COMES ON. DEALER STATES THAT IT HAS TO DO WITH THE SEAT BELT PRETENSIONER WIRING. OWNERS MANUAL STATES THAT IF THIS LIGHT COMES ON, IT MOST LIKELY MEANS THAT THE AIRBAGS ARE NO LONGER FUNCTIONAL. SEAT BELTS AND AIRBAGS ARE KEY SAFETY MEASURES. TO HAVE THEM BE NOT FUNCTIONING IS A MAJOR CONCERN. IF YOU PUT IN A GOOGLE SEARCH FOR "AIR BAG LIGHT FLASHING INFINITI QX56" YOU WILL FIND HUNDREDS OF POSTINGS FROM PEOPLE WITH SIMILAR PROBLEMS, SO THIS IS NOT AN ISOLATED INCIDENT. *TR
NHTSA ODI #10386639
10,200 miles · Dec 14, 2010
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN HE DEPRESSED THE BRAKES AND LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE ROTORS WERE SEVERELY WARPED. THE DEALER MADE FIVE SEPARATE ATTEMPTS TO REPAIR THE FAILURE BUT TO NO AVAIL…
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TL* THE CONTACT OWNS A 2004 INFINITI QX56. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WHEN HE DEPRESSED THE BRAKES AND LOST CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS ADVISED THAT THE ROTORS WERE SEVERELY WARPED. THE DEALER MADE FIVE SEPARATE ATTEMPTS TO REPAIR THE FAILURE BUT TO NO AVAIL. THE MANUFACTURE WAS INFORMED OF THE FAILURE WHO ADVISED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE AND OFFERED NO ADDITIONAL ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 46,200 AND THE FAILURE MILEAGE WAS 10,200.
NHTSA ODI #10370576
59,000 miles · Nov 15, 2010
Engine And Engine CoolingService Brakes, Hydraulic
MAJOR COOLANT ISSUE. REPLACED 4 RADIATORS, 1 WATER PUMP. ALL UPPER AND LOWER HOSES. DEALER HAS HAD SUV IN MORE THAN 9 TIMES THIS YEAR WITH SAME ISSUE. WHILE DRIVING COOLANT SMELL IS IN VENTS. UP THE HOOD AND ITS SPLASHED ALL OVER THE MANIFOLD. ALSO ABS ISSUE. BRAKING MECH MAKES METAL TO METAL SOUND AND IF U CUT OFF CAR AND TU…
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MAJOR COOLANT ISSUE. REPLACED 4 RADIATORS, 1 WATER PUMP. ALL UPPER AND LOWER HOSES. DEALER HAS HAD SUV IN MORE THAN 9 TIMES THIS YEAR WITH SAME ISSUE. WHILE DRIVING COOLANT SMELL IS IN VENTS. UP THE HOOD AND ITS SPLASHED ALL OVER THE MANIFOLD. ALSO ABS ISSUE. BRAKING MECH MAKES METAL TO METAL SOUND AND IF U CUT OFF CAR AND TURN BACK ON.. IT RESUMES AS NORMAL. *TR
NHTSA ODI #10365725