2018 Infiniti Q50

I am submitting this complaint regarding a safety defect in my 2018 Infiniti Q50, which was manufactured prior to May 1, 2018. Despite matching the make, model, and production timeframe associated with an existing Infiniti recall for backup camera failures, my specific vehicle is not included in the recall population. The backup camera in my vehicle intermittently fails to display an image or presents a blank or distorted screen when the vehicle is placed in reverse. This defect significantly impairs rear visibility and increases the risk of a collision, particularly in situations involving pedestrians, children, or obstacles that may not be visible through mirrors alone. The backup camera is a critical safety feature, and its failure directly compromises safe vehicle operation. The exclusion of my vehicle from the recall is concerning, given that it shares the same model year, platform, and manufacturing period as those already identified as defective. This suggests that the defect may be more widespread than currently acknowledged. A malfunctioning backup camera is not a minor inconvenience as it creates a clear and preventable safety hazard. I urge the NHTSA to review this issue and consider expanding the scope of the existing recall to include all affected 2018 Infiniti Q50 vehicles, including those manufactured before May 1, 2018, that are currently excluded. Additionally, I encourage further investigation into the consistency and reliability of the backup camera systems in this model line. This complaint is submitted not only to address my individual vehicle but also to contribute to a broader understanding of a potential safety defect that may affect other drivers. I believe that multiple reports of similar issues will help prompt appropriate action to ensure public safety. Thank you for your attention to this matter.

The contact owns a 2018 Infiniti Q50. The contact stated that the back-up camera was flickering while in use. The contact stated that over time, the back-up camera screen had gone blank and failed to operate as needed. Upon investigation, the contact discovered NHTSA Campaign Number: 19V654000 (Back Over Prevention) which she linked to the failure. The dealer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED THAT THE BACK-UP SCREEN WOULD NOT DISPLAY WHILE THE GEAR WAS IN REVERSE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NISSAN OF ATHENS (4735 ATLANTA HWY, ATHENS, GA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V654000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 30,000.