2015 Infiniti Q50

TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING 55 MPH, AN 18 WHEELER PASSED THE CONTACT'S VEHICLE AND SPLASHED WATER ONTO THE ROAD. THE CONTACT'S VEHICLE HYDROPLANED AND CRASHED INTO THE TRUCK. THE VEHICLE THEN SPUN 360 DEGREES BEFORE CRASHING INTO A GUARDRAIL AND KNOCKING DOWN A HIGHWAY SIGN. THE AIR BAGS DID NOT DEPLOY. THE REAR WINDSHIELD SHATTERED, ALL FOUR DOORS WERE SMASHED IN, AND THE FRONT GRILL BECAME DETACHED. THE VEHICLE WAS TOWED TO AN IMPOUND YARD. THE CONTACT RECEIVED A SLIGHT CONCUSSION AND RECEIVED MEDICAL ATTENTION AT A HOSPITAL ON HER OWN. A POLICE REPORT WAS FILED. THE INSURANCE COMPANY HAD NOT YET MADE A DETERMINATION TO TOTAL THE VEHICLE. THE MANUFACTURER WAS CONTACTED, FILED A REPORT, AND PROMISED TO CALL BACK WITHIN 72 HOURS. THE DEALER WAS NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 29,000. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2015 INFINITI Q50. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS SERVICED AT ORLANDO INFINITI (4237 MILLENIA BLVD, ORLANDO, FL 32839, 321-594-4014), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE AS THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000. *TT*JB

ON 12-04-2018 MY WIFE AND I BEGAN A ROAD TRIP FROM SOUTHERN CALIFORNIA TO BOZEMAN, MONTANA IN OUR 2015 INFINITI Q50. THE INFINITI Q50 IS EQUIPPED WITH DRIVER AND PASSENGER SEAT WARMERS. DUE TO THE EXTREME COLD, MY WIFE (PASSENGER) ACTIVATED HER RIGHT FRONT PASSENGER SEAT WARMER TO THE HIGH SETTING. THE RIGHT FRONT PASSENGER SEAT WARMER WAS ACTIVATED FROM NORTHERN NEVADA TO IDAHO FALLS, IDAHO, APPROXIMATELY FOR 9 HOURS. AS WE APPROACHED IDAHO FALLS, MY WIFE AND I BEGAN TO SMELL A BURNT ODOR COMING FROM WITHIN THE INTERIOR OF THE PASSENGER COMPARTMENT OF THE INFINITI. WE IMMEDIATELY PULLED OVER AND MY WIFE LOCATED THE BURNT SMELL COMING FROM THE RIGHT FRONT PASSENGER SEAT WHERE MY WIFE'S RIGHT ELBOW HAD BEEN RESTING DURING THE TRIP. THE SEAT WARMER HAD HEATED THE SEAT TO THE POINT WHERE IT HAD BURNED THROUGH THE LAYERING AND SOFTENED THE LEATHER TO THE POINT WHERE MY WIFE'S ELBOW WENT THROUGH. THIS WAS AN IMMEDIATE CONCERN AND WE TURNED OFF BOTH SEAT WARMERS. ON 12-17-2018, UPON OUR RETURN FROM MONTANA WE TOOK THE INFINITI Q50 TO THE PERRY INFINITI DEALERSHIP OF ESCONDIDO, CA WHERE IT WAS LEFT FOR INSPECTION. ON 12-19-2018 WE WERE TOLD BY PERRY INFINITI DEALERSHIP THAT THE DAMAGE WOULD NOT BE COVERED DUE TO THEIR FINDINGS. PERRY INFINITI STATED THAT THEY BELIEVED THE DAMAGE TO BE CAUSED BY AN OUTSIDE SOURCE. THIS TO US WAS IMPOSSIBLE SINCE WE ARE NOT SMOKERS NOR DO WE TRANSPORT ANY FLAMMABLE PRODUCTS IN OUR VEHICLE. WE CONTACTED THE INFINITY CONSUMER AFFAIRS AND REPORTED THE INCIDENT BUT MET WITH THE SAME NEGATIVE RESULTS. A CONSUMER AFFAIRS CASE WAS STARTED AND WE WERE TOLD THAT THE ULTIMATE DECISION WOULD BE MADE BY THE DEALERSHIP. WE FIND THIS VERY DISTURBING AND SEE FUTURE ISSUES WITH INFINITI'S SEAT WARMERS THAT COULD ULTIMATELY LEAD TO BODILY HARM. THANK GOD FOR MY WIFE'S LAYERING OF CLOTHING OR SHE MAY HAVE RECEIVED BODILY HARM.

SINCE I RECEIVED THE CAR BACK IN 2015, THE REAR BACK UP CAMERA HAS A TENDENCY TO REMAIN ON THE SCREEN EVEN WHEN THE VEHICLE IS PLACED FROM REVERSE TO DRIVE. I HAVE TAKEN THE CAR INTO THE DEALERSHIP SERVICE CENTER ON CONEY ISLAND AVENUE IN BROOKLYN NY NUMEROUS TIMES AND SHOWED THEM HOW THE REAR CAMERA WAS STUCK ON THE VIDEO MONITOR. THEY SUGGESTED I SHUT THE CAR OFF AND STARTED IT AGAIN, WHICH ALLEVIATED THE ISSUE TEMPORARILY UNTIL IT HAPPENED NUMEROUS TIMES AGAIN. THIS POSES A VERY SERIOUS HAZARD ESPECIALLY IF YOU CANNOT STOP AND RESTART THE CAR.

IN THE CASE OF MOST NEWER CARS, INCLUDING MY OWN, THERE IS A PROBLEM WITH THE RULES FOR HEADLIGHTS. WHEN THE LIGHTS ARE IN THE ON OR AUTO POSITION, THE HEADLIGHTS WILL COME ON, AS WELL AS THE TAIL-LIGHTS. WHEN THE LIGHTS ARE IN THE OFF POSITION, NEWER CARS WILL SENSE WHEN TWILIGHT IS FALLING AND TURN ON BOTH THE HEADLIGHTS AND DASHBOARD LIGHTS BUT NOT THE TAIL-LIGHTS. THIS WILL GIVE THE DRIVER THE SENSE THAT HE HAS HIS LIGHTS ON (FOR HE CAN SEE THAT HIS HEADLIGHTS ARE ON) BUT HAS NO IDEA THAT HIS TAIL-LIGHTS ARE NOT ON, AND THAT THEREFORE HIS CAR IS EXTREMELY DIFFICULT TO SEE IN THE DARK. THE ONLY INDICATOR IN MY CAR THAT WOULD TELL ME IS THE GREEN LIGHT ON MY DASHBOARD TELLING ME THAT THE HEADLIGHTS ON IN THE ON OR AUTO POSITION. I AM AN UBER DRIVER IN SAN FRANCISCO AND FIND MYSELF TELLING MANY DRIVERS OF MANY DIFFERENT KINDS OF CARS THAT THEIR LIGHTS ARE NOT IN THE ON POSITION. THEY ARE ALWAYS GRATEFUL TO KNOW. THE PROBLEM, I THINK, IS THAT ALL THE CAR MANUFACTURERS ARE FOLLOWING YOUR DIRECTIONS, NOT THINKING OUTSIDE THE BOX, AND NOT REALIZING THAT YOU AND THEY HAVE CREATED A POTENTIALLY DEADLY SITUATION. I HOPE THAT YOU CAN DIRECT AUTO MANUFACTURERS TO REPAIR AND REPLACE THIS SITUATION. IF THE HEADLIGHTS GO ON, THEN THE TAIL-LIGHTS NEED TO GO ON, REGARDLESS OF THE POSITION ON THE LIGHTING STEM. THANK YOU. IF YOU NEED TO TALK TO ME ABOUT THIS MORE, I CAN BE REACHED AT [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

TL* THE CONTACT OWNS A 2015 INFINITI Q50. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE LOST POWER AND CRASHED INTO A GUARDRAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE THE FAILURE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT SUSTAINED MINOR INJURIES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. INFINITI OF RIVERSIDE (3040 ADAMS ST, RIVERSIDE, CA 92504 (951) 373-5200) WAS NOTIFIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 40,000.

CAR PULLS TO THE LEFT ON ITS OWN , HAPPENS PRETTY OFTEN. THE FORCE IS SO BAD THAT I CAN BERELY KEEP THE CAR ON THE ROAD. HAVE TAKEN THE CAR TO DEALER 6 TIMES THEY CALLED INFINITI MANUFACTURER ENGINEER AND HE SAID THEY COULD NOT FIND THE PROBLEM I HAVE SEVERAL VIDEOS I AM AFRAID TO DRIVE THIS CAR. THE CAR DOES THAT FEW MINS AFTER STARTING THE CAR IT PULLS TO THE LEFT WITH A HARD FORCE FOR LIKE 2-3 MINS THAN BECOMES NORMAL LIKE NOTHING EVER HAPPENED.

TL* THE CONTACT OWNED A 2015 INFINITI Q50. WHILE ACCELERATING FROM A STOP AT 10 MPH, ANOTHER VEHICLE RAN A RED LIGHT. THE OTHER VEHICLE STRUCK A PEDESTRIAN AND THEN STRUCK THE PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT'S VEHICLE THEN CRASHED INTO A CEMENT DIVIDER. THE CONTACT'S SEVEN YEAR OLD SON WAS SEATED IN THE BACK SEAT. THE AIR BAGS DEPLOYED, BUT FAILED TO INFLATE. A POLICE REPORT WAS FILED. THE DRIVER AND REAR PASSENGER SUSTAINED INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE PASSENGER SUSTAINED WHIPLASH AND THE DRIVER SUSTAINED BRUISING TO THE LOWER BACK/STERNUM, WHICH REQUIRED X-RAYS, CAT SCANS, AND PHYSICAL THERAPY. THE DRIVER ALSO SUSTAINED HEADACHES, NAUSEA, AND STOMACH ISSUES THAT WERE POSSIBLY CAUSED BY INHALING FUMES FROM THE AIR BAGS. THE DRIVER WAS CURRENTLY SEEKING AN EAR/NOSE/THROAT DOCTOR. THE VEHICLE WAS TOWED TO A POLICE IMPOUND LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER PROVIDED CASE NUMBER: 28713788 AND WAS SUPPOSED TO SEND A DVD ON HOW THE DEPLOYMENT OF THE AIR BAGS WORKED; HOWEVER, THE CONTACT FAILED TO RECEIVE THE DVD. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER: 16V244000 (AIR BAGS) FOR HIS VEHICLE, WHICH WAS CONFIRMED BY THE MANUFACTURER. THE VEHICLE WAS DECLARED DESTROYED. THE FAILURE MILEAGE WAS APPROXIMATELY 28,429.

TL* THE CONTACT OWNS A 2015 INFINITI Q50, EQUIPPED WITH DUNLOP TIRES, TIRE LINE: SP SPORT, TIRE SIZE: 245/40RUNFLAT/19 94W N/A, AND DOT NUMBER: U28T. THE CONTACT STATED THAT WHILE DRIVING ABOUT 40 MPH, THE VEHICLE STRUCK "A BUMP OR A POTHOLE" CAUSING THE VEHICLE TO JERK. THE FLAT TIRE WARNING MESSAGE ILLUMINATED. THE CONTACT PULLED OVER AND NOTICED THAT THE SIDE WALL OF THE FRONT PASSENGER'S SIDE TIRE RIPPED IN BLISTERS. THE CONTACT STATED THAT THE FAILURE RECURRED THREE MONTHS LATER, WHILE DRIVING ABOUT 50 MPH. THE VEHICLE STRUCK A BUMP AND THE FLAT TIRE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS PULLED OVER AND THE CONTACT NOTICED THAT THE SIDE WALL OF FRONT DRIVER'S SIDE TIRE RIPPED IN BLISTERS. THE VEHICLE WAS TAKEN TO THE DEALER AT: INFINITI OF BAYSIDE, QUEENS, NY, 718-819-8400, AND WAS REFERRED TO THE TIRE MANUFACTURER AT: 800-321-2136. THE MANUFACTURER OFFERED A PRO-RATED REIMBURSEMENT FOR ONE TIRE ONLY. THE VEHICLE MANUFACTURER WAS CONTACTED AT: 800-662-6200 AND REFERRED THE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS ABOUT 17,000.