2011 Infiniti M37

TL* THE CONTACT OWNS A 2011 INFINITI M37. THE CONTACT STATED THAT THE HOOK THAT HELD THE FLOOR MAT IN PLACE ON THE DRIVER'S SIDE WAS NOT STABLE. THE FLOOR MAT BECAME LOOSE AND CAUSED THE VEHICLE TO ACCELERATE ERRONEOUSLY, RESULTING IN A CRASH. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 8,000. UPDATED 10/7/14*CN THE CONSUMER STATED THE VEHICLE WAS EVENTUALLY REPAIRED AT THE COST OF ABOUT 15,000. UPDATED 8/10/2015*JS

BATTERY KEEPS DRAINING. I HAD TO JUMP IT COUPLE TIMES AND TODAY I JUMPED IT, EVERYTHING CAME BACK, BUT THE CAR WON'T START. IT FLASHES 'WARNING KEY SYSTEM'. THE CAR IS AT THE INFINITI DEALER NOW. THEY WILL CALL ME TOMORROW WITH THE INFO ABOUT WHAT'S GOING ON WITH THE CAR. THIS IS A BEAUTIFUL CAR!!!! INFINITI PLEASE FIX THESE PROBLEMS. *TR

TRAVELING ON I95, MINIMALLY SLIPPERY CONDITIONS (SNOW), CAR SUDDENLY STARTS HESITATING/JERKING. UNABLE TO ACCELERATE PAST 44-45 MPH, 2400 RPM. HAD TO MOVE FROM THE FAR LEFT LANE ACROSS 4 LANES SHOULDER. APPARENTLY VEHICLE ENTERED "FAILSAFE" MODE. TOOK TO DEALER LATER IN THE DAY, AT WHICH POINT THE VEHICLE WORKED NORMALLY. DEALER (JBA INFINITI) SAID "CARBON BUILDUP." NO OTHER DEFECTS FOUND. CHARGED APPROXIMATELY $325. ONE OR TWO WEEKS LATER, THE SAME THING HAPPENED. PROBLEM OBVIOUSLY COMPUTER ISSUE. THIS IS DANGEROUS, SIMILAR TO GM INCIDENTS WHEN PROBLEM OCCURS ON HIGH-SPEED ROADWAY WITHOUT WARNING. *TR

THE AUTOMATIC TRANSMISSION IN THE INFINITI M37 SPORT HESITATES AND STRUGGLES TO FIND THE APPROPRIATE GEAR. EVEN UPON SOFT ACCELERATION, THE TRANSMISSION SHIFTS BETWEEN THE FIRST 3 GEARS BEFORE REACHING 20MPH AND ALL BETWEEN 1500-2000RPM. THIS CAN CREATE A HAZARDOUS SITUATION WHEN TURNING LEFT ACROSS A MULTI-LANE, DIVIDED ROAD--ESPECIALLY FROM A STOP. THE CAR SIMPLY WON'T ACCELERATE QUICKLY ENOUGH. SAME IS TRUE WHEN ENTERING A HIGHWAY ON-RAMP AT SPEEDS ABOVE 40MPH. THE CAR SIMPLY DOES NOT DOWNSHIFT QUICKLY ENOUGH TO PROVIDE ADEQUATE POWER FOR ACCELERATION. FOR A "SPORT" SEDAN, THIS IS UNACCEPTABLE AND DANGEROUS. *TR

WE OWN A 2011 INFINITY M37X THAT WE FEEL IS UNSAFE BECAUSE OF A STEERING DEFECT. THE VEHICLE CONTINUALLY VEERS FROM SIDE TO SIDE UNLESS THE ROAD TRAVELLED IS PERFECTLY FLAT WITHOUT ANY IMPERFECTIONS. WE HAVE TO MAKE CONTINUAL COURSE CORRECTIONS AND IT IS VERY EASY TO OVERCOMPENSATE THE STEERING, WHICH COULD POTENTIALLY LEAD TO VEERING OFF THE ROAD ESPECIALLY IF THE ROAD IS A NARROW TRACK/COUNTRY ROAD. WHEN YOU ADD ICE RUTS, OR SNOW, OR LIGHTLY RUTTED ROADWAYS THE VEHICLE IS VERY HARD TO CONTROL MAKING IT UNSAFE. *TR

MY INFINITI M37X HESITATES ON TAKE OFF. WHEN COMING TO A STOP THE TRANSMISSION SEEM TO BE DOWN SHIFTING AFTER COMING TO A STOP. IT SHIFTS AT RANDOM TIMES THROUGHOUT THE DRIVING CYCLE. THIS HAS BEEN HAPPENING FOR A LONG TIME. I'M TAKING THE CAR INTO THE DEALER THIS WEEK TO GET THE SOFTWARE UPDATED. THIS IS RIDICULOUS INFINITI. I'M HOPING THERE'S A PERMANENT FIX FOR THIS VERY SOON. *TR

I WAS TRYING TO ACCELERATE FROM OFF AN ON RAMP ONTO A HIGHWAY AND THE CAR COMPLETELY HESITATED. THE TRANSMISSION TOOK A GOOD TWO SECONDS TO ACCELERATE AND GET INTO A SAFE POSITION TO PASS, WHEN I WAS STRUCK FROM BEHIND BY A CAR IN THE SLOW LANE. I HAVE MADE A COMPLAINT BEFORE ABOUT THIS SAME ISSUE AND SOMETHING NEEDS TO BE DONE. I HAVE ALREADY SENT MY CAR TO THE DEALERSHIP AND THEY RESET THE TCM, BUT IT DID NOTHING. PLEASE GET BACK TO ME AT [XXX] OR [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). THANKS *TR

THE TRANSMISSION IN THE M37'S HAVE A MAJOR FLAW. IT IS A 7 SPEED AND HAS A DIFFICULT TIME FIGURING WHAT GEAR TO GO INTO. WHEN YOU ARE ACCELERATING ONTO AN OFF RAMP THERE IS A MAJOR DELAY AND THE TRANSMISSION CAN'T FIGURE OUT WHAT GEAR TO GO INTO. YOU COULD BE KILLED TRYING TO GET ON AN INTERSTATE BECAUSE THE CAR WON'T GO. WHEN YOU SLOW DOWN THE TRANSMISSION WILL GEAR DOWN SPORADICALLY. WHEN YOU ARE CLIMBING A HILL AT 30 MILES AN HOUR, THE TRANSMISSION WILL BE IN 6TH OR 7TH GEAR. A SOFTWARE UPDATE WAS DONE TO THIS TRANSMISSION IN SEPTEMBER 2012 AND HELPED A LITTLE BUT IS STILL UNSAFE. BY RESEARCHING ONLINE ABOUT THIS TRANSMISSION ISSUE, THERE ARE A LOT OF COMPLAINT FROM CONSUMERS THAT OWN A 2011 2012 M37. THANK YOU. *TR