2022 Hyundai Tucson

Spring and Summer 2023: Multiple safety sensor malfunctions during highway rides pose a risk. The official dealership reset the system, but issues have persisted over the last few months. August 9, 2023: Sudden and intense shaking, poor driving performance. The vehicle was serviced at the official dealership (LITHIA Hyundai of New Port Richey #396). Replaced Parts: QQH Injector Assembly Fuel QQH Pipe-High Pressure Combustion Seal Ring K Bolt Gasket-Port Gasket-PCV FKM Washer-Injector Bracket x 2 September 25, 2023: Recurrence of shaking and jerking while driving on the highway. The vehicle was dropped off at the same official dealership. Replaced Parts: Spark Plugs Combustion Seal Ring QQH Pipe-High Pressure QQH Injector Assembly Fuel December 19th, 2023: The same issue appeared yesterday. The vehicle was dropped off for repair at the official dealership (LITHIA Hyundai of New Port Richey #396). Ongoing concerns and recurrent problems warrant further investigation and resolution. Dealership Information: LITHIA Hyundai of New Port Richey #396 Address: 3936 US Hwy 19, New Port Richey, FL 34652 Phone: (727) 203-7300

My wife was with my Aunt and driving at 70mph on PGBT highway and instant the check engine light come on and the car started smelling of burnt equipment and stalled. The cabin was filled with white smoke and the windows jammed as well. The car was stalled in the middle of the highway with traffic zooming past and severing to save us. This car put my family is a life threatening situation and I want that to be recorded. We use this vehicle for our family trips and it haunts me to think what it can do to my wife and kids. I have started a formal complaint with Hyundai corporate and the complaint number is [XXX]. Also the car is with Hyundai Dealership at Address: 1301 N Central Expy, McKinney, TX 75070 (469) 525-4300) and I am yet to receive a diagnosis from them on what actually happened to the vehicle. Cops were called at the scene but a formal police report was not given. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This car has 36,000 miles, purchased new and serviced on schedule. The car is at the dealer for the third time since purchase. The first was a fuel injector issue/drivetrain error. The second time was a bad spark plug. The most current issue is another fuel injector. People on the internet have reported similar problems. The dealership has directed us to come get the car, which is unacceptable, because this is an engine error. I spoke to Hyundai Customer Car and they directed me to rent a car at my own cost and to not drive the car.

•What component or system failed or malfunctioned, and is it available for inspection upon request? High Pressure Pump Assembly. Yes, it is available for inspection upon request. •How was your safety or the safety of others put at risk? Car lost ability to accelerate and stalled while driving on freeway with heavy traffic. •Has the problem been reproduced or confirmed by a dealer or independent service center? Yes •Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No •Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning messages. The car didn’t seem to smoothly respond to pressing the accelerator, but the issue resolved until it didn’t.

In the last 4 months my vehicle has had 2 bad fuel injectors. In both instances my check engine light came in while I was driving down the road. The vehicle shuttered and could not accelerate. Luckily both times J was close to home and was able to turn around. This came with no warning. Both times, I had previously driven the car that day with no issues. When I went out for another trip, the vehicle then had an issue. I am concerned the fuel injectors for this vehicle/model may have a defect of some kind, as I have lost two in a very short amount of time. If this happened in a congested area or highway it could absolutely present a safety issue. The first incident occurred when the vehicle had about 59,000 miles on it.

While driving vehicle, car lost power and show down on highway. Car would not start. Eventually started and sputtered white smoke and the smell of fuel. Car would only go 2 miles and hour. Took to dealership and they said it was the fuel injector pump. No recall has been issued even though several other Hyundai and Genesis i models have recalls for same issue.

Driving on hwy 24 about 6 weeks ago car started missing badly. Engine light came on had to pull off hwy almost got rear ended. Waited for roadside assistance over 2 hours was 110 degrees outside. Called Hyandai road side assistance they said another 2 hours. We called dealer they said to just try driving it to dealer. They had car 2 weeks finally figured out had bad fuel injector car had 22000 miles. We got car back still didn't run right. Three weeks later same thing happened they had for one week different fuel injector bad. This time broke down with grandkids in car. There is service bulletin for the problem. Very unhappy care very unsafe to drive.

Vehicle would not accelerate leaving driveway. Was bucking as I went down the street. At end of street when I tried to turn off it stopped as I accelerated and I was almost rear ended. I pulled over there were no warning lights on at all. I pulled out as I wanted to turn around and go home and it would not accelerate again. I was able to make it home. I looked up problem on line and it seems like I am not alone. As it is Sunday going to call dealer tomorrow but not expecting them to take it in soon as most appointments take over 1 month to get. I am very scared to drive my car.