2022 Hyundai Tucson

My camera and backup system have not been working correctly since early March of 2024. It has been in service seven times since then, at two different dealers and no service department has been able to fix the problem. There were no warning signs at all, the camera and backup just stopped working. It has been fixed 7 times and each time it has worked leaving the dealership from six through ten days. Occasionally it has gone out, comes back on, but never lasts for more than a day or two. I have notified Hyundai Corporation and have been working with a customer service representative but she has not been able to be terribly helpful. Hyundai tells the service department what parts to order, they do, but the problem has never been fixed successfully. The vehicle has been examined and fixed by two Hyundai service departments. I hit a pole in the West Palm Beach Airport, my camera and back up system were not working, the pole was below the view of the mirrors and it resulted in 2000.00 worth of damage which I paid for out of pocket. The date of this incident was March 23, 2025. I did not call the police as it did not involve another car so technically I guess it was an incident rather than an accident. I do not feel safe driving this car, especially during evening hours.

The contact owns a 2022 Hyundai Tucson. The contact stated that there was a delay in the operation of the rearview camera to provide an image while reversing. The contact stated that the rearview camera remained activated temporarily while the vehicle was in drive(D). The contact stated that the infotainment system screen turned off and activated functions unintendedly while driving. The vehicle was taken to the dealer, where the infotainment system and the rearview camera were replaced twice; however, the failure persisted. Additionally, the contact stated that while attempting to shift from reverse(R), the gear shifter was sticking and failed to shift to drive(D). The contact was able to shift to drive(D) after several attempts. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.

Driving on highway long distance on sunny days the radar becomes blocked disabling critical forward safety functions and cruise control. Numerous times this has caused a near collision due to the automobile malfunctioning. Many times my cruise control has just stopped working and my vehicle has rapidly decreasing speed, causing people behind me to have to slam on their brakes. My vehicle has also automatically braked on the highway when there was no one in front of me. these are just two incidences that have nearly resulted in collisions on the highway. This has been occurring since I purchased the vehicle in September 2022. Unfortunately, dealership has not been able to duplicate what has occurred.

Purchased this vehicle 12/2021 it hesitated on pick up but drove good after that nice look but the headlights are bad at night. First month I had a bad scare as when attempting to stop the brakes gave out, I had to pump multiple times to get the car to stop, this happened again about 1 month ago. On 10/10/22 while attempting to park in my driveway which is on a hill the car did not want to accelerate when pressing the gas and many lights turned on the dashboard. Warning, check engine, brake, front collision, etc. I have not had any accidents for the collision light to be on anyways. I turned the car off and restarted it I even disconnected the battery but still nothing the car has power because it does turn on and the lights, radio work but it just would not accelerate. I'm on a very dangerous hill lucky this happened late night when not much vehicle traffic. The next morning 10/11/22 around 10 am Hyundai came to pick up the vehicle. I passed by that day around 4 pm to see what was going on. They had not checked it yet which is understandable we ask the guy when he thought it would be checked out and he responded that towed vehicles take longer to be checked, we asked for a loner and they said they did not have. Saturday 10/15/22 went again, the car was still in the same spot not looked at yet, today 10/19/22- 1 week and 1 day they have not checked the car and we were told they had a lot of cars to work on and we were far down on that list. So basically they will probably take 2-3 weeks to even look at it and if any parts are needed it would probably take another month and without a loner. So we the paying clients have to figure it out. This is very unacceptable not to mention how scary it was for the car to completely give out on a hill thank god no one was driving or walking behind me. I have been driving for 29 yrs and have never experienced something like this. This car can potentially be deadly specially to a new driver.

What component or system failed or malfunctioned, and is it available for inspection upon request? Since February of this year, a few weeks after I purchased this car the center console has to be replaced...it is on order to be replaced since April due to rear camera malfunction (Hyundai of Bowie, submitted BBB complaint). A few weeks ago the emergency brake initiates randomly. And yesterday the Engine light is on. Yes available upon request How was your safety or the safety of others put at risk? I'm unable to see cars or people when in reverse. While taking off from a parked position, the emergency brake comes on and can cause me to crash or stop suddenly forcing someone to crash into the back of me. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, took the truck for repair back in April, still unresolved (center console), no response from them after they supposedly ordered the replacement part. The emergency brake issue just started. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, the rear camera would show previous images on the camera or green screen with lines. When the emergency brake comes on without being initiated by me, other lights come on as well. Now (10/24/22) the engine light is on!