2019 Hyundai Tucson

This vehicle was purchased by me in November of 2024. It was a one owner used car. At the time of purchase, the vehicle was inspected by the dealer and the oil was changed. It had only been driven 3000 miles when the check engine light began flashing. I took it in to a dealership and learned that it was burning oil at an excessive rate causing engine wear and damage. I have since learned that the engine will need to be replaced. I also learned that this is a very common and known problem with Hyundai engines.

The vehicle was brought in just after a month of owning it due to it was accelerating slow and driving bad salesmans sent it to Hyundai dealership for diagnosis and it came back that the motor needed to be replaced due to recall vehicle was in repair shop for over 3 months to get a new motor once returned the very next day the check engine light came back on so I brung it back to the Hyundai dealership per Hub City's salesmans instruction to have vehicle diagnosis again. Hyundai advised that the vehicle needed a catalyst converter among other codes detected on vehicle.

The contact owns a 2019 Hyundai Tucson. The contact stated that while driving on a main road at 20 MPH, the vehicle experienced a loss of motive power and unexpectedly came to a complete stop. The contact was able to pull over to the side of the roadway. The check engine warning light was intermittently illuminated. The vehicle was towed to a local dealer, where the contact was informed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 132,000.

The contact owns a 2019 Hyundai Tucson. The contact stated that while driving at 30-35 MPH on the expressway, the engine light illuminated, and the vehicle lost motive power. The driver was able to pull over safely. The vehicle was towed to the local dealer where it was diagnosed and determined that the engine needed to be replaced or rebuilt. The vehicle was repaired. While leaving the dealer, there was an abnormal clicking sound coming from the vehicle. The mechanic determined that there was a zip tie making the sound, but the failure recurred. The vehicle was towed to another local dealer, Hyundai of Louisville Service Department (6633 Dixie Hwy, Louisville, KY 40258); where it was diagnosed. The clamps were not installed properly, which caused the issue. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 141,236.

On a busy highway, my car broke down. It was due to the rod bearings, specifically, the Hyundai Theta "extended warranty"/recall issue, or "recall" issue. There is currently a class action lawsuit against Hyundai. I had the car towed to Hallmark Hyundai in Nashville, TN. I, however, live in Louisville, KY and I was making a road trip to Nashville, TN. I was told by the Service Rep in Nashville that they couldn't provide me with a loaner vehicle because I would be driving it, back home, out of state to Louisville, KY. I paid for a rental car out-of-pocket. Hyundai Corporate told me it would take 60 days to get reimbursed. I picked up the car at the beginning of July, 2025, after the engine was replaced by Hallmark Hyundai. I was told by Hallmark Hyundai that a service employee performed a test drive but it was immediately noticeable to me that there were still issues. I noticed the gears shifting abnormally and problems with acceleration once I first started driving it, post repairs, but assumed I would be told to give it time. Today, [XXX], the car began to have difficulty accelerating once again, and the engine light illuminated. I couldn't accelerate beyond 45 mph. I phoned Hyundai Corporate Customer Care, relayed the issues, and said I needed a rental car the following morning for a job pre-hire meeting and couldn't pay for one since my credit card was already maxed out due to the first out-of-pocket rental. They refused. They told me to work it out with my local Hyundai dealership. The problem with all of this is that the consumer still incurs many hardships even though the car manufacturer is at fault and the dealerships don't always follow the settlement requirements of providing alternate transportation, a loaner or rental. The manufacturer and dealers are not held accountable and settlements that purport consumer recourse are more geared towards the manufacturer staying in business than the consumer being compensated fairly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F

The contact owns a 2019 Hyundai Tucson. The contact stated that while at a red light, the missing key warning light illuminated. The check engine warning light illuminated. The hazard lights were independently deactivated. The contact became aware of an abnormal odor and smoke on the interior of the vehicle and the exterior of the vehicle. The contact stated that all the door latches were independently locked, and the engine seized. The contact stated that her minor child was also an occupant of the vehicle at the time of the failure. The contact stated that a nearby Police Officer and other bystanders assisted with removing the contact and the minor child from the vehicle. The contact stated that it was a very traumatic experience, and the contact was very fearful for the lives of her minor child and herself. The contact had a doctor's appointment scheduled; however, because of the failure, the appointment had to be rescheduled. The vehicle was towed to the dealer; however, the vehicle was not diagnosed. The contact was offered a Trade-in option. The contact declined the Trade-in option. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000.

Engine has been burning through oil. Started the Engine oil consumption test at one dealership. That dealership has now closed leaving me to go to another dealership. They want me to start the process over again. I have had two oil changes, failed the second test and was scheduled to bring my car back for the next step in the diagnostic process. Not only do they want me to pay out of pocket again for an oil change but my car is driving worse. It didn't start the other day and it drives horribly. The safety concern I have is that the engine will seize while driving, causing an accident.

Our Tucson was stolen in Charlotte, NC on [XXX]. The pax rear window was broken and the thieves broke open the steering column to start the car. It appears they used the well-known "Tik-Tok" method. I have record that our Tucson had the "software update" installed, at a local dealership, a year ago. This update (which should've been a recall) was supposed to address this issue. Despite this update, the car was stolen in less than 2 minutes (I have Ring camera pictures with timestamps). I have doubts now that the dealership actually did the update. Part of the update includes a specific window sticker that is to be applied to the driver's door window. That decal is missing. There is no evidence that it was ever there (I have pictures). The car was recovered but cannot be driven. It must be towed due to the damage. Another concern is the engine and drive train. Criminals were out joy riding in our stolen car on an almost full tank of gas. Because the car cannot be driven, I don't know if there is any damage to any part(s) of the drive train. We are now waiting for our insurance company to arrange to have the car repaired. I am very concerned now about the long term viability and reliability of this car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)