2019 Hyundai Tucson

MY CAR IS NEEDED FOR A RECALL. ACCORDING TO THE MAIL THAT WAS SENT OUT FROM HYUNDAI MOTOR AMERICA, IT IS A VERY SERIOUS RECALL. I CALLED MY LOCAL HYUNDAI DEALER THE DAY I RECEIVED THE MAIL, WHICH WAS 11/30/2020. I WAS TOLD THAT THEY WOULD CALL ME BACK TO SCHEDULE AN APPOINTMENT ONCE THE PART IS IN. PER LETTER IN MAIL-"OWNERS SHOULD PARK THEIR VEHICLE OUTSDE UNTIL THE RECALL REPAIR IS COMPLETED" I CALLED MY DEALERSHIP AGAIN TODAY, 12/7/2020 AND WAS TOLD THAT THERE IS NO STATUS ON THE ABS MODULES.....NOTHING FURTHER TO ENSURE ME THEY ARE DOING EVERYTHING THEY CAN TO GET THIS RESOLVED, QUICKLY. IT IS NOT PRACTICAL FOR ME TO PARK MY CAR FOR DAYS/WEEKS WAITING FOR A RECALL. I HAD A VERY BAD EXPERIENCE WITH A PREVIOUS CAR I OWNED AND RECALLS AND DEEPLY DO NOT APPRECIATE THE LAZY, UNINTERESTED, 'NOT-MY-PROBLEM', NONCHALANT ATTITUDE WHEN IT COMES TO MY FAMILY AND I'S SAFETY. THESE PARTS NEED TO GET SHIPPED OUT ASAP AND THE DEALERSHIPS NEED SOME SORT OF TIMEFRAME TO TELL THEIR CUSTOMERS.

I CALLED 3 DEALERSHIPS TO REMEDY THIS RECALL, AND THEY ALL TOLD ME THAT THE SPECIFIC PART FOR THE RECALL WAS BACKORDERED AND THEY NO IDEA WHEN IT WILL BE IN OR WHEN THEY WILL BE ABLE TO FIX THE ISSUE. MY CONCERN IS I HAVE LITTLE CHILDREN WHO ARE IN THIS VEHICLE EVERYDAY AND THIS SUPPOSED PROBLEM CAN CAUSE MY ENGINE TO CATCH ON FIRE. IM ASSUMING THIS IS A HYUNDAI PROBLEM, AS ACCORDING TO THESE DEALERS THEY JUST HAVE NOT BEEN SENT THE KITS TO FIX THE VEHICLES. VERY CONCERNING TO SAY THE LEAST.

I RECEIVED A LETTER FROM HYUNDAI REGARDING A RECALL FOR THE ANTI-LOCK BRAKE SYSTEM ON HYUNDAI TUCSON. I ATTEMPTED TO SCHEDULE AN APPOINTMENT BUT THE ONLY APPOINTMENT AVAILABLE WAS MORE THAN A MONTH LATER. I ACCEPTED THAT APPOINTMENT BECAUSE I HAD NO CHOICE. NOW, THE DEALER HAS CALLED ME TO SAY THEY DON'T HAVE THE PART TO FIX THE PROBLEM. APPARENTLY THIS RECALL IS A BIG ISSUE AND COULD CAUSE ENGINE FIRE IF NOT FIXED. PLUS, THE LETTER SAYS THAT I SHOULD KEEP MY VEHICLE PARKED OUTSIDE UNTIL THE REPAIR IS COMPLETED WHICH LEADS ME TO BELIEVE THAT THIS THING COULD CATCH FIRE EVEN WITH THE CAR OFF! I AM NOT ABLE TO KEEP THE VEHICLE OUTSIDE ALL THE TIME AND THIS IS A BIG HARDSHIP. I AM AFRAID TO DRIVE THE VEHICLE AND I AM AFRAID TO STORE IT AND STEW HANSEN HYUNDAI, THE DEALER IS FAILING TO REMEDY THIS IN A TIMELY MANNER.

I HAVE CALLED MY LOCAL HYUNDAI DEALER REGARDING A RECENT RECALL NOTICE I RECEIVED IN THE MAIL. I MADE AN APPOINTMENT TO GET THE REQUIRE REPAIR AND THE DAY BEFORE THE APPOINTMENT, THEY TOLD ME THEY DO NOT HAVE THE NECESSARY PARTS TO COMPLETE THE REPAIR. I AM VERY FRUSTRATED AS THEY HAVE HAD OVER 3 WEEKS TO ORDER THE PARTS AND WAITED TO TELL ME THE DAY BEFORE I AM SCHEDULED TO BRING MY CAR IN. TERRIBLE SERVICE!!

ON 11/10/20, I RECEIVED NOTIFICATION THAT MY 2019 HYUNDAI TUSCON WAS PART OF A RECALL REGARDING ANTI-LOCK BRAKE HYRDAULIC ELECTRONIC CONTROL UNIT COULD CAUSE AN ELECTRICAL SHORT RESULTING IN AN ENGINE COMPARTMENT FIRE.I IMMEDIATELY CONTACTED MY LOCAL DEALERSHIPS AS INSTRUCTED ON THE RECALL LETTER AND WAS INFORMED THAT NONE OF THE DEALERSHIPS NATIONWIDE ACTUALLY HAVE THE PARTS IN ORDER TO FIX THIS RECALL! I CONFIRMED THIS BY CONTACTING ALL OF THE DEALERSHIPS WITHIN A 50MILE RADIUS OF ME. IT IS COMPLETELY IRRESPONSIBLE FOR HYUNDAI TO ISSUE THIS RECALL AND YET BE UNABLE TO FIX THIS PROBLEM THAT IS POTENTIALLY DEADLY! ALSO, COME TO FIND OUT, THE RECALL ISSUE DATE WAS ACTUALLY IN SEPTEMBER 2020 YET I ONLY FOUND OUT VIA LETTER IN NOVEMBER!!!! I CONTACTED HYUNDAI CUSTOMER SERVICE IN HOPES TO GET MORE ANSWERS ON THIS AND ALSO IF I WOULD BE ABLE TO GET A LOANER VEHICLE SO THAT I CAN GET TO WORK WHILE WAITING FOR AN UNKNOWN AMOUNT OF TIME BEFORE I AM ABLE TO GET MY VEHICLE REPAIRED. THIS RECALL HAS CAUSED EXTREME ANXIETY AND FEAR THAT MY SUV IS GOING TO SPONTANEOUSLY CATCH ON FIRE AT ANY TIME WITHOUT WARNING, EVEN WHILE PARKED IN MY DRIVEWAY!! THE DEALERSHIPS ALSO ADVISED ME TO PARK MY CAR FAR AWAY FROM MY BUILDING WHICH ONLY MADE MY WORRY EVEN WORSE! I HAVE YET TO ACTUALLY HEAR BACK FROM HYUNDAI CUSTOMER SERVICE AND WAS GIVEN A SPECIFIC TIME AND DAY THAT I WOULD BE RECEIVING A CALL HOWEVER DID NOT RECEIVE A CALL. COMPLETELY DISAPPOINTED AND FRUSTRATED THAT I JUST PURCHASED THIS CAR LAST YEAR AND ALREADY WANT TO GET RID OF IT BECAUSE I DO NOT TRUST HYUNDAI ONE BIT NOW!

TL* THE CONTACT OWNS A 2019 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, AN UNKNOWN WARNING LIGHT DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT TOOK THE VEHICLE TO KEARNY MESA HYUNDAI (4797 CONVOY ST, SAN DIEGO, CA 92111) WHERE HE WAS INFORMED THAT THERE WERE NO DEFECTS WITH THE VEHICLE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC). THE SAME DEALER WAS CONTACTED BY PHONE AND THE CONTACT WAS INFORMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 5,000. PARTS DISTRIBUTION DISCONNECT.

I AM TRYING TO PLACE A COMPLAINT . I RECEIVED A IMPORTANT SAFETY RECALL FOR MY ANTI-LOCK BRAKE SYSTEM. I CALLED MY LOCAL HYUNDAI DEALER AND WAS INFORMED THAT EVEN THOUGH THERE IS A REMEDY THE PARTS ARE NOT AVAILABLE TO BE ORDERED AT THIS TIME AND THEY DO NOT EXPECT THE PARTS TO BE AVAILABLE UNDER MAYBE SPRING 2021. I FIND THIS UNACCEPTABLE. PLEASE LET ME KNOW WHAT I CAN DO.

I BOUGHT A HYUNDAI TUCSON LAST MAY 2019 THINKING THAT I WAS INVESTING ON SAFETY BUT I WAS COMPLETELY WRONG. I'M NOW HAVING RECALL AFTER RECALL AND NO FINAL SOLUTION. I'VE BEEN EXPERIENCING A HOT AIR BY THE DRIVER SIT FOR A FEW DAYS NOW. AT FIRST I DIDN'T THINK IT WAS SOMETHING POTENTIALLY HARMFUL AND THOUGHT I COULD CHECK ON MY NEXT OIL CHANGE VISIT (SINCE IT IS CLOSE TO HAPPEN), BUT SHORTLY AFTER I RECEIVED ANOTHER RECALL REGARDING ABS (#195). MY FIRST ACTION WAS TO GET IT CHECKED ASAP SINCE I USE MY CAR GET TO WORK AND I CARRY MY CHILD CONSTANTLY. THIS IS A HUGE CONCERN FOR ME, I DON'T WANT TO EXPERIENCE THE PROBLEM IN ORDER TO GET HELP. I'VE CALLED ALL THE DEALERSHIPS AROUND MY AREA AND FURTHER TO SCHEDULE THE SERVICE BUT NO ONE EVEN HAVE THE PIECES TO DO THE SERVICE AND IT WILL TAKE WEEKS FOR THEM TO RECEIVE IT. I CAN'T TAKE THIS ANY LONGER I NEED A SOLUTION. I'M SCARED TO DRIVE (ESPECIALLY WITH MY CHILD) AND SOMETHING BAD HAPPEN LIKE I'VE SEEN ONLINE AND LIKE FRIENDS WITH HYUNDAI WENT THROUGH. I WOULD LIKE HYUNDAI TO CONTACT ME ASAP TO DISCUSS A SOLUTION. I DON'T TRUST THE VEHICLE AND I FEAR FOR ME AND MY FAMILY!