2019 Hyundai Sonata

The contact owns a 2019 Hyundai Sonata. The contact stated that while driving at approximately 70 MPH, the vehicle inadvertently revved and decelerated to 40 MPH while the accelerator pedal was depressed. The check engine warning light was illuminated. The vehicle was towed to the dealer where it was diagnosed that timing chain had failed and the engine needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that while driving at undisclosed speeds, the check engine warning light illuminated. The contact then stated that occasionally she needed to add engine oil between oil changes. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and a case number was provided. The failure mileage was approximately 220,000.

Car consumes excessive oil – one quart about every 500-700 miles. This has caused sludge in the engine and the car hesitates significantly on starting from a stopped position and now hesitates even at highway speeds. This has become a definite safety issue. If the car stalls it is only a matter of time before I am hit by another driver. The dealer first stated the oil consumption was fine IF it was one quart every 1,000 miles and that no repairs would be needed. My car is consuming almost double that amount of oil. Dealership agreed to look at it; stated the car needs a new engine. Hyundai refused to even do an oil consumption test, let alone repair/replace the engine. The “sludge” in the oil that Hyundai states was present is a result of the oil consumption (even the dealer service department verbally agreed). I’m literally putting new oil in it about once a week! There is no possibility this would NOT cause sludge. In addition, dealership said to expect the engine to fail fairly soon. Hyundai claims the car was not maintained properly; however, that is untrue. I’ve submitted records to them that I had. The warranty has no requirement that the oil must be changed or maintained by a certain individual or company. Without a new engine, the car will continue to hesitate and will eventually fail. Hesitation (and especially engine failure) subjects me to a much higher possibility of a crash causing injury or death to myself or someone else. Hyunadai should absolutely recall the thousands of vehicles having this exact same issue.

There was no specific "incidence" to report. This is an on-going issue for a long time. Low beam headlights do not illuminate the road sufficiently for safe driving. Have had it to the dealer to insure the lights are adjusted to spec, but it was no better. Asked that they raise the beams; while a little better isibility, oncoming traffic was blinded and flashing me to lower the beams. Had the lights adjusted back to spec. I am now afraid to drive it at night in unlit areas - you just cannot see the road and easily outrun the reach of these poor lights.

The contact owns a 2019 Hyundai Sonata. The contact stated that oil was leaking onto the ground from underneath the vehicle. The vehicle was taken to an independent mechanic and stated that the drain plug needed to be replaced. The drain plug was replaced but the failure recurred almost immediately. The vehicle was taken to the dealer and the contact was informed that the oil pan was fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. No additional assistance was provided. The failure mileage was 49,000.

I noticed the problem when my change oil light started coming on several thousands miles before my oil change was due. I checked the oil and it was very very low. Much lower that it should have been at that point during the maintenance period. We added oil thinking maybe something had happened with the previous oil change. Made it to the next round of maintenance and a few thousand miles into that one, same thing. Oil light came on again. Extremely low oil levels. I called the dealership where I had purchased the car - I am the original owner - and they requested me to bring it in for an oil consumption test. It was an immediate request. No other questions were asked. After the dealership kept my car for 2 1/2 weeks we get a call that the "valve" was full of "oil sludge" and were accused of "maintenance neglect", although we can produce records, and due to that Hyundai Corporate said our warranty would not cover it and repairs will not be covered. We would be held financially responsible for a brand new engine. I declined the repair as we cannot afford the repairs at this time and told the dealership we will continue to monitor oil levels.

A hairline crack from the engine oil drain plug causing leaking oil. This is a very common issue for this engine. Mine was present when the car was new. My local dealer claimed my car has run over something, which never happened. No dent or damages on the oil pan, just crack on the side of pan. This is very common issue for this engine. Low engine oil level will cause engine failure.

This vehicle was bought brand new from West Broad Hyundai in Richmond , VA. I was financing this vehicle had it for almost two years before it was stolen. The police said it was a couple of teenagers. I lost thousands of dollars almost 2 years worth of car payments. I think Hyundai should be accountable because they nevar notified me these vehicles were easily stolen. I lost two years of car payments. I still owe 1,000 to Capital One because my insurance company didn’t fully payoff this loan. Please help: I lost allot of money had to come up with a down payment for a 2019 Hyundai Tucson. This vehicle has the same problem with it can be easily stolen. My information is Mary Chanberlain 6700 Veritas Way 1-B N Chesterfield 23234 804-2411844