2022 Hyundai Santa Fe

The contact owns a 2022 Hyundai Santa Fe. The contact stated that on two occasions while driving at approximately 25 MPH, the vehicle lost motive power. On the second occasion, the vehicle was steered to the side of the road and restarted. The vehicle was taken to a dealer where the failure was not able to be replicated. The manufacturer was notified of the failure. The failure mileage was approximately 10,000.

On November 28 2023, I was pulling onto a small highway when an alarm went off, car stopped (engine off) as other cars were coming towards me. The message displayed was "autostop is off. Shift to P or N and start engine manually". Because the alarm was so loud and I was concerned, I snapped a picture which will be attached. I immediately pushed start button and was able to get out of the way. I had not turned the Idle Start Stop (ISS) button to off - so supposedly it was on. (You have to push this button to turn ISS off. This happened twice until I was able to get to service department. After much time (and using a loaner car) Hyundai agreed to provide a new battery because of its health. This happened again. I took the car back and the manager showed me a technical service bulletin - regarding my car - "Rough Shift and Hesitation Improved Logic". This didn't sound like Idle Start Stop bulletin but I was assured it was (attached). Though the stall has not occurred since, the ISS icon at times just isn't there. My dealer is communicating with Hyundai to try to keep my car again and provide a loaner. I am reporting this because many others on Hyundai Forums are describing the same incidents. Yet I haven't seen anyone mention the Technical Service Bulletin, even though many have taken this problem to their dealer. To me this needs to be considered for a recall. I had a daughter and grand daughter in my car and had no idea what to do with cars approaching. Fortunately, just pushing start worked. I have read the manual and know what is required for ISS to work. All requirements were net. It is possible the TSB has fixed stall issue so I am mainly reporting for other drivers.

Car odometer 5,952 miles Year 2022 Car started driving slowly and would not accelerate. After stopping at a traffic light it started to move sluggishly before loosing all power. Restarted the vehicle and moved to safety, check engine light was illuminated. I looked it up on the app and it provided a DTC code "P1C2D03" which was attached to previous recall regarding transmission issues loosing power. Upon review the recall did not include my vehicle but it has all the hallmarks of the previous recall. the problem my be a more wide spread then initially lead to believed.

Was driving on the highway while it was in cruise control and on several occasions when trying to accelerate the vehicle would jerk aggressively and struggle to accelerate. It did this about 3 times on my way to my destination. Took it in and they said they couldn’t find anything wrong with it nor could they replicate the issue. No work was on done on it.

On Monday nite returning Tuesday Morning I was coming home from work and I noticed my engine light is on and car is not running properly. I had to drive slower than normal at 12:30 AM I can usually drive the expressway but I am glad I didn’t .I live in Detroit Mi My employer which is Amazon is located in Romulus Michigan so I took [XXX] to [XXX] that when I notice my automobile was not driving as usual so I pull over and I notice my check engine light was on so I restarted my car several and it still was on so I Prayed and drove slow all the way home Thank God I made safely my auto have 7100 miles on it I had one oil change the next one is due at 10,000 miles. So the next morning I was at dealership when it opened and met with the manager at Lafountain Hyundai on Telegraph in Dearborn Mi He tried to diagnose my car and showed but it didn’t work so he told me to take it to Lafountain Dealership in Livonia I arrived and they told me their were backed for three weeks And couldn’t get a appt and when I do I will have to leave like everyone else and I saw all those cars mine just sitting so I ask the reception and she had no answer after I explain so I tried Hyundai Corporate office no answer so I been read all the trouble shooting information but that wouldn’t help because is slipping so I came home and back on the internet and began reading other comment. I can’t leave my car I need to go to work how am going there buses do run out there and I don’t have any other Transportation so my car will just until someone helps me Thank you for excepting my complaint please help me I am losing money how can I pay for my car with no money. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The car’s transmissions seems to give out intermittently while driving, where when you accelerate the car nothing happens and you seem stranded on the road at a set speed. The care DTC code check reveals the following error: "A possible condition with your Transmission Control System has been detected with your 2022 SANTA FE”. This code associated with this error is “P1C2D03”. This code seems to have been associated with previous transmission issues with KIA and Hyundai vehicles for which NHTSA has issued recalls. I believe this is a safety issue with hyundai vehicles placing more lives at risk. Thank you and hoping for a resolution.