2021 Hyundai Santa Fe

The contact owns a 2021 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving 60 MPH with the Adaptive Cruise Control mode activated, the contact heard three beeping sounds, and the vehicle lost motive power. There was no warning light illuminated. The contact veered to the side of the road. The contact restarted the vehicle and continued driving. The contact stated that the vehicle made the beeping sound again while driving 50-55 MPH however, the vehicle had not lost motive power. The dealer was notified of the failure and informed the contact that the vehicle was safe to drive because there was no warning light illuminated. The contact continued driving. The contact stated that upon restarting the vehicle, the Powertrain Control Module (PCM) warning light was illuminated. The vehicle was towed to the dealer where the transmission was flushed; however, the failure reoccurred 2 weeks later while driving. The vehicle was taken back to the dealer where the transmission fluid was refilled; however, the failure persisted. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 22V746000 (Power Train) for which the VIN was included. The manufacturer was not notified of the failure. The failure mileage was approximately 21,000.

On October 10, 2022, while driving home from the hospital, my car unexpectedly entered limited driving mode (max 15 mph) for 10-15 seconds in the middle of the road and then died totally. Later, I discovered that it was due to a recall that was initiated on October 6th, Manufacturer Recall Number 236 & NHTSA Recall Number 22V746000, for which Hyundai did not give me a notice letter until December 8th, 2022. My automobile has been parked at the dealership since October 10, 2022, with no indication of when the transmission will be available to repair it. The Hyundai dealership diagnosed my car with the P1C2D03 diagnostic code and ordered a new transmission to replace it on or around 10/13/2022, but they haven't received it from Hyundai yet. I've followed up with both the dealership and the Hyundai incident case manager numerous times, but nothing has changed.

The contact owns a 2021 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect.

The contact owns a 2021 Hyundai Santa Fe. The contact received notification of NHTSA Campaign Number: 22V746000 (Power Train) however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Vehicle warning alarm activated, car went into limp mode for about 20 seconds, and then lost all drive. Warning message for Transmission Control Unit problem. Several previous temporary failures with no stored codes over past two or three months, one previously reported to NHTSA. Drive would not engage even after multiple restart attempts. The short amount of time and reduced speed could cause a serious accident. Very fortunate that I knew what I was happening and reacted quickly to get vehicle to side of highway. Dealer service has confirmed problem. Awaiting new transmission.

The contact owns a 2021 Hyundai Santa Fe. The contact stated while driving at various speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer however, the mechanic was unable to retrieve a fault code. The contact stated that while her husband was driving approximately 35 MPH, the vehicle stalled without warning. The contact was able to coast off the roadway. The vehicle was towed to the local dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no additional assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 22V746000 (Power Train). The approximate failure mileage was 13,000.

I was accelerating after being at a stop sign onto a major two lane road when all of the warning systems came on and the car stalled while the front of the car was partially on the major two lane road. The alarms, including the collision warning were going off, and it took me several minutes to restart the engine. I was very lucky that I was not hit by oncoming traffic. This was immediately reported to our local Hyundai dealer. They took two weeks to schedule our appointment and then told us nothing was wrong and that everything "checks out". Today, I receive the recall notice telling me the loss of power "could increase the risk of a crash" and yet they do not yet have a fix for it. This means I am paying for a car that is unsafe to use with no remedy in sight. Had this occurred on the highway, I would have been killed.

The issue first came up in June 2022. When driving the vehicle and coming to a stop the vehicle lost power and would not drive at all. After a few seconds the check engine light came on. After multiple attempts to shift into gear and restart the vehicle the vehicle did have power but for only about 10 miles before doing it again. We ended up having the vehicle towed to the Hyundai dealership. They told us it was a transmission electric oil pump going out (which is now recalled). They replaced the pump but immediately after getting the vehicle and driving down the road less than a couple of miles, the vehicle lost power again and did the exact same thing. The dealership towed the vehicle back and this time said they will need to replace the whole transmission assembly. After waiting over 3 months they finally replaced it. We got the vehicle back and currently is able to drive. However, the transmission shifts hard and there have been times where the transmission lags for a long time before shifting into gear to make the vehicle move. When it does finally go into gear the vehicle will take off real hard and quick. I do not feel safe in this vehicle. Considering how the vehicle lags and takes off real hard at times, I feel this is putting me at risk for a wreck. This is absolutely unacceptable for a vehicle this new and so few miles. Unfortunately, I do not feel Hyundai will back up their poor product and give a fair refund. We have received a recall notice for the oil pump but they have no solution. This recall does not take into account how poorly the transmission now shifts after being replaced.