2017 Hyundai Santa Fe

My Hyundai Santa Fe has a major oil leak from the oil pressure light. I took the car to a non-Hyundai shop for repair and was told that the problem should be covered under recall campaign 168. Reference Number: 17-01-071, Date of issue: December 01, 2017. A quick check of internet complaints indicates this is a common problem with this type vehicle. My oil pressure light is on at idle after the car is warmed up. Reno Hyundai dealer informs me that it is not covered by recall. I believe that this problem should be covered based on the volume of complaints from other owners. Can your organization help me in getting some kind of an cost adjustment for getting this repaired. Thank you.

Purchased this 2017 Hyundai Santa Fe from dealer with 86K miles. (second owner). Immediately noticed excessive oil consumption. Would take vehicle in for oil top off service, to ensure proper levels. At 99K miles (six months after purchase) lost compression in #2 cylinder while driving on the freeway. Per independent auto repair facility and a Hyundai service center, engine replacement is needed. Hyundai declined engine replacement. It appears oil consumption was an issue when the vehicle was traded in to the dealership, and they resold it anyway to an unsuspecting consumer.

Current Mileage: ~94,000 miles Ownership: Second owner (purchased less than one year old at 17,035 miles) I purchased this vehicle in December 2018 when it had approximately 17,035 miles. Since purchase, the vehicle has been consistently and properly maintained, primarily at authorized Hyundai dealerships, with documented oil and filter changes throughout my ownership. All required Hyundai recalls and updates have been completed. As confirmed by Hyundai service records, my vehicle is eligible for extended warranty protections under the Theta II Engine Settlement, which explicitly applies to subsequent owners and is not limited to the original purchaser. Engine Failure & Repair History Beginning in mid-2025, my vehicle began to exhibit progressive and excessive oil consumption, despite regular maintenance. Hyundai dealerships performed multiple Hyundai-directed corrective actions, including: PCV valve replacement Multiple oil consumption tests Combustion chamber cleaning (paid out of pocket after Hyundai Motors denied goodwill) These measures failed to resolve the issue. Hyundai’s own oil consumption testing confirmed: 1.2 quarts consumed, followed by 1.4 quarts consumed, indicating worsening internal engine failure West Houston Hyundai has subsequently advised that engine replacement is required, yet Hyundai Motor America has refused coverage, and I was quoted $5,872 for engine replacement and labor at my expense. Engine failure requiring replacement at 94,000 miles is not normal wear and tear and is inconsistent with reasonable consumer expectations or Hyundai’s powertrain representations. Importantly: The vehicle has never been cited for neglect, sludge, or improper maintenance,Oil consumption worsened after Hyundai-directed repairs Hyundai has not identified any misuse or disqualifying condition The failure pattern is consistent with known Theta II piston/ring defects

documented oil-consumption issue with my 2017 Hyundai Santa Fe, which currently has 98,876 miles. This concern was first formally reported in October 2025. Since that time, I have fully complied with all diagnostic and procedural requirements requested by the dealership, including inspections, documentation, and follow-up visits. The dealership has acknowledged that the vehicle has an ongoing oil-consumption condition. Per the instructions provided by Hyundai Service Team, I was advised to “submit my own claim.” I later learned that, as a customer, I am not permitted to submit or appeal a claim directly, and that only the dealership has the ability to do so. I have since been informed by Customer Care that the claim submitted on my behalf was considered weak, which may have contributed to its denial. I was also advised that Hyundai and the dealership were already aware that I did not have the ability to submit or appeal the claim myself, despite being directed to do so. Throughout this process, I have made every good-faith effort to follow Hyundai’s guidance, yet I have experienced repeated misdirection and inconsistent information. This has caused unnecessary delays and frustration while the underlying issue remains unresolved. The vehicle has been properly maintained, with regular oil changes and servicing completed according to Hyundai’s recommended intervals. Despite this, the excessive oil consumption persists and poses a risk to engine longevity and overall safety. Due to the current condition of the engine, I no longer feel it is safe to continue driving the vehicle, which has left me without reliable transportation. Additionally, I have previously experienced the theft of this vehicle, for which I was not compensated, despite the well-documented safety concerns affecting Hyundai customers. Taken together, these issues have significantly impacted my confidence and ability to rely on this vehicle. Given Hyundai’s well-documented history of oil-consumptio

I currently owned an 2017 Hyundai Santa Fe FWD with the 3.3 V6 Engine with approximately about 136,000 Miles. We were driving into Vegas when we heard the knocking Engine Sounds. Immediately we called the Dealership in Vegas advising them we were going to TOW the vehicle in. Once we get the Vehicle towed over to the dealership, we waited till the following Monday where it was authorized to have the engine replaced. We were so glad about that. The vehicle was going to be completed by early January and we got the news the Vehicle was completed but now having misfiring issues due to Faulty injectors. I was advised that this was not covered due to the mileage. This was an non issue when I turned in the vehicle to Hyundai. I made several attempts to contact my Case Manager and this was again denied due to the Mileage. For a vehicle with less than 140K miles and being less than 10 years old, we are very upset with this process and for Hyundai knowing that there were concerning issues with both the Fuel Injectors and Engine.

My 2017 Hyundai Santa Fe began consuming oil at an excessive rate—approximately one quart every 250 miles. The vehicle had around 97,000 miles when I first became concerned. I brought it to the Hyundai dealership for evaluation, and they instructed me to continue driving the vehicle and return after 1,000 miles of driving so they could document the consumption. I returned after only 500 miles because of the rapid loss of oil and my concern for driving the vehicle in that condition. While following the dealership’s required oil‑consumption test procedure, the engine performance deteriorated. The vehicle eventually began stalling and had to be towed to the dealership. Because I was required to keep driving the vehicle as part of Hyundai’s diagnostic process, I accumulated an additional 4,000 miles, which pushed the odometer just over 100,000 miles. After completing the test, the dealership submitted a claim for an engine replacement, but Hyundai Corporate denied the claim solely because the mileage exceeded 100,000—despite the fact that the over‑100,000 mileage resulted directly from Hyundai’s own required testing procedure.

Vehicle: 2017 Hyundai Santa Fe On June 9, 2024, when my wife started the vehicle, the engine was immediately knocking. Due to concern for safety and the risk of catastrophic engine failure, the vehicle was not driven and was towed to our home to prevent further damage. Hyundai was contacted shortly after discovery of the issue. During a phone call, we were told there were no active recalls applicable to our vehicle and no replacement engines available. Due to the lack of immediate support and the vehicle being undrivable, we were forced to send the vehicle to a third-party mechanic on June 14, 2024, to complete a necessary engine repair. On August 21, 2024, we received warranty documentation from Hyundai related to this issue. Despite providing all requested documentation and Hyundai contacting the third-party mechanic directly, the warranty claim process was repeatedly delayed. We were told multiple times that the case was in its final stage, only to later be assigned a new case manager with no knowledge of the case, requiring the process to restart. The vehicle was not returned to us until April 7, 2025, resulting in an extended loss of our primary vehicle for our family. We paid approximately $10,000 out of pocket for the engine repair while the warranty claim remained unresolved. We have since been informed that Hyundai may require the engine to be repaired or replaced again by a dealer with no reimbursement, potentially rendering the previous repair and financial loss unnecessary. This raises serious concerns regarding Hyundai’s handling of a known engine issue and their warranty process. Hyundai Case Number: XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Hyundai Santa Fe. The contact stated that after the completion of an unknown air bag recall repair, the air bag warning light illuminated. The vehicle was taken back to the dealer, where it was diagnosed, and the dealer determined that the front passenger's side lower seat assembly needed to be replaced due to the Passenger Occupant Detection System (PODS) failure, Part Number: B149000; however, the part was not available. The manufacturer was notified of the failure and sent automated emails advising of the estimated time of availability of the part; however, the part had not been available, and there was no further communication from the manufacturer. The dealer advised the contact to remove the vehicle from the property because of the manufacturer. The vehicle was taken back to the residence. The vehicle was not repaired. The failure mileage was approximately 115,305.