NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
254 reports21,400 miles · Aug 7, 2017
Structure
I RECEIVED A RECALL FROM YOU REGARDING THE SECONDARY LATCH ON THE HOOD RELEASE. I CALLED THE DEALER TO ARRANGE CORRECTION. DEALER REP SAID THAT PARTS ON BACK ORDER AND I COULD BE PUT ON WAITING LIST. I CALLED HYUNDAI FINANCE AS THE VEHICLE IS LEASED AND SAID CAN YOU DO ANYTHING? THEY SAID TO TAKE VEHICLE TO DEALER AND HAVE …
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I RECEIVED A RECALL FROM YOU REGARDING THE SECONDARY LATCH ON THE HOOD RELEASE. I CALLED THE DEALER TO ARRANGE CORRECTION. DEALER REP SAID THAT PARTS ON BACK ORDER AND I COULD BE PUT ON WAITING LIST. I CALLED HYUNDAI FINANCE AS THE VEHICLE IS LEASED AND SAID CAN YOU DO ANYTHING? THEY SAID TO TAKE VEHICLE TO DEALER AND HAVE LATCH INSPECTED. I CALLED DEALER BACK AND ASKED FOR AN APPOINTMENT. TODAY IS AUGUST 7, THEY SET AN APPOINTMENT FOR SEPTEMBER 5. I SAID AN INSPECTION REQUIRING 5 MINUTES TAKES A MONTH? PAPERWORK, REP SAID. MY COMPLAINT IS THAT YOU ISSUED AN IMPORTANT SAFETY RECALL AND MF. HAS NO PARTS? IS SEALER STALLING? DEALER NAME IS JOHNSON HYUNDAI IN CARY, NORTH CAROLINA. DON'T SEND RECALLS IF THE COMPANY WON'T CO-OPERATE! *TR
NHTSA ODI #11013495
44,654 miles · Aug 3, 2017
Exterior Lighting
TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO OPERATE AND THE INSTRUMENT CLUSTER SENSOR INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INTERSTATE HYNUDAI, LOCATED AT 609 CONSTITUTION DR WEST MONROE, LA 71292) WHERE IT WAS DIAGNOSED THAT THE SPEED SENSOR NEEDED TO …
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TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED TO OPERATE AND THE INSTRUMENT CLUSTER SENSOR INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (INTERSTATE HYNUDAI, LOCATED AT 609 CONSTITUTION DR WEST MONROE, LA 71292) WHERE IT WAS DIAGNOSED THAT THE SPEED SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 44,654.
NHTSA ODI #11012631
18,780 miles · Jul 4, 2017
Unknown Or Other
WHILE DRIVING MY HYUNDAI SANTA FE DOWN A HIGHWAY AT NORMAL SPEED, THE PANORAMIC SUNROOF ON THE VEHICLE SHATTERED. THERE WERE NO CARS AHEAD OF ME TO CAUSE A ROCK TO FLY INTO THE ROOF AND CRACK IT. THERE WAS AN EXTREMELY LOUD POP SOUND WHEN THIS ISSUE OCCURRED. THIS HAPPENED WHILE MY FAMILY AND I WERE DRIVING BACK FROM A HOLIDAY T…
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WHILE DRIVING MY HYUNDAI SANTA FE DOWN A HIGHWAY AT NORMAL SPEED, THE PANORAMIC SUNROOF ON THE VEHICLE SHATTERED. THERE WERE NO CARS AHEAD OF ME TO CAUSE A ROCK TO FLY INTO THE ROOF AND CRACK IT. THERE WAS AN EXTREMELY LOUD POP SOUND WHEN THIS ISSUE OCCURRED. THIS HAPPENED WHILE MY FAMILY AND I WERE DRIVING BACK FROM A HOLIDAY TRIP. READ ONLINE THAT MANY OTHERS ARE HAVING A SIMILAR SITUATION WITH THEIR PANORAMIC SUNROOF ON THEIR HYUNDAI SANTA FE.
NHTSA ODI #11002980
11,480 miles · May 29, 2017
Visibility/wiper
PANORAMIC SUNROOF SHATTERED WHILE DRIVING. IT INITIALLY LEFT A LARGE HOLE ABOUT 2 FT BY 3 FT WHICH INCREASED OVER THE NEXT 2 HOURS AS I LIMPED HOME. THOUSANDS OF PIECES OF GLASS ENDED UP INSIDE THE OVERHEAD SUN SHADE AND INSIDE THE CAR. I WAS DRIVING ON A HIGHWAY LATE AT NIGHT AND THERE WERE NO ROCKS OR OTHER FLYING OBJECTS THA…
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PANORAMIC SUNROOF SHATTERED WHILE DRIVING. IT INITIALLY LEFT A LARGE HOLE ABOUT 2 FT BY 3 FT WHICH INCREASED OVER THE NEXT 2 HOURS AS I LIMPED HOME. THOUSANDS OF PIECES OF GLASS ENDED UP INSIDE THE OVERHEAD SUN SHADE AND INSIDE THE CAR. I WAS DRIVING ON A HIGHWAY LATE AT NIGHT AND THERE WERE NO ROCKS OR OTHER FLYING OBJECTS THAT COULD HAVE HIT MY CAR WHEN THIS OCCURRED.
NHTSA ODI #10992080
58,500 miles · May 7, 2017
EngineFuel/propulsion SystemService Brakes
THE CAR STALLS AND COMPLETELY LOSES POWER. WE JUST HIT THE 62K MILE MARK. WHEN IT LOSES POWER EVEN THE BRAKES DO NOT WORK. WHEN YOU STOP AT A STOP LIGHT OR STOP SIGN THE CAR JERKS. THE EXHAUST IS SMOKING BADLY. THIS HAS HAPPENED ON MORE THAN ONE OCCASION AND WITH MORE THAN ONE DRIVER.
NHTSA ODI #10983933
5,000 miles · Mar 27, 2017
Electrical SystemStructure
TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE LIFTGATE FAILED AND ATTEMPTED TO CLOSE ON ITS OWN INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE SMART LIFTGATE FEATURE WAS ACTIVATED AND DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF TH…
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TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. THE CONTACT STATED THAT THE LIFTGATE FAILED AND ATTEMPTED TO CLOSE ON ITS OWN INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE SMART LIFTGATE FEATURE WAS ACTIVATED AND DEACTIVATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
NHTSA ODI #10968648
21,500 miles · Dec 21, 2016
Electrical SystemLane Departure
SIMILAR TO INCIDENT 10885095; BLIND SPOT DETECTION SYSTEM FAILED WHILE DRIVING ON AN INTERSTATE AT 70 MPH. UPON INSPECTION BY DEALER, IT WAS FOUND THE SYSTEM NEEDED TO BE "RE-CALIBRATED", BUT NO BSD SENSOR ISSUES WERE FOUND. *TR
NHTSA ODI #10936679
7,000 miles · Nov 26, 2016
Unknown Or Other
THE SCREEN ON THE GPS UNIT CRACKED AS I WAS CLEANING IT. I HAD THE CAR FOR 10 MONTHS WITH 7000 MILES ON THE CAR. HYUNDAI HAS REFUSED TO REPLACE THE UNIT. I AM UNABLE TO DOWNLOAD UPDATES, THE CONTINUITY IS BROKEN. THE CAR WAS PARKED AND IN MY DRIVEWAY AS I WAS CLEANING IT.
NHTSA ODI #10928064
15,000 miles · Nov 22, 2016
VisibilityInjury
TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER HEARD A LOUD EXPLOSION. THE DRIVER NOTICED THAT THE SUN ROOF SHATTERED AND PIECES OF THE SUN ROOF GLASS BEGAN TO FALL. THERE WERE MINOR INJURIES TO THE DRIVER'S AND PASSENGER'S HEADS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED…
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TL* THE CONTACT OWNS A 2015 HYUNDAI SANTA FE. WHILE DRIVING APPROXIMATELY 65 MPH, THE DRIVER HEARD A LOUD EXPLOSION. THE DRIVER NOTICED THAT THE SUN ROOF SHATTERED AND PIECES OF THE SUN ROOF GLASS BEGAN TO FALL. THERE WERE MINOR INJURIES TO THE DRIVER'S AND PASSENGER'S HEADS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. UPDATED 01/31/17*LJ
NHTSA ODI #10927438
25,000 miles · Jul 28, 2016
Power Train
WHEN I AM ON A SUBSTANTIAL INCLINE, I PLACE THE AUTO INTO REVERSE, THERE IS A HARD SHIFTING NOISE AND VIBRATION. MY GIRLFRIENDS INCLINE ON HER DRIVEWAY IS PROBABLY AROUND 6% GRADE. THIS HAPPENS ALL THE TIME. I HAVE CONTACT HYUNDAI @CONSUMERAFFAIRS@HMAUSA.COM ON 7/25/2016. I ALSO CONTACTED A DEALER (RON TONKIN) ON7/28/2016. …
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WHEN I AM ON A SUBSTANTIAL INCLINE, I PLACE THE AUTO INTO REVERSE, THERE IS A HARD SHIFTING NOISE AND VIBRATION. MY GIRLFRIENDS INCLINE ON HER DRIVEWAY IS PROBABLY AROUND 6% GRADE. THIS HAPPENS ALL THE TIME. I HAVE CONTACT HYUNDAI @CONSUMERAFFAIRS@HMAUSA.COM ON 7/25/2016. I ALSO CONTACTED A DEALER (RON TONKIN) ON7/28/2016. I HAVE NOT HEARD ANYTHING FROM EITHER ENTITIES AS OF THIS WRITING.
NHTSA ODI #10889195
Official recalls
2Sep 22, 2023
Hyundai Motor America (Hyundai) is recalling certain 2011-2015 Elantra, Genesis Coupe, Sonata Hybrid, 2012-2015 Accent, Azera, Veloster, 2013-2015 Elantra Coupe, Santa Fe, 2014-2015 Equus, 2010-2012 Veracruz, 2010-2013 Tucson, 2015 Tucson Fuel Cell, and 2013 Santa Fe Sport vehicles. The Anti-Lock Brake System (ABS) module may leak brake fluid internally and cause an electrical short, which can result in an engine compartment fire while parked or driving.
Consequence & remedy
Consequence: An engine compartment fire while parked or driving can increase the risk of injury.
Remedy: Owners are advised to park outside and away from structures until the recall repair is complete. Dealers will replace the ABS fuse, free of charge. Owner notification letters were mailed April 10, 2024 through October 11, 2024. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 251.
Jun 5, 2017
Hyundai Motor America (Hyundai) is recalling certain 2013-2017 Santa Fe and Santa Fe Sport vehicles. In the affected vehicles, the secondary hood latch actuating cable may corrode and bind, causing the secondary hood latch to remain in the unlatched position when the hood is closed.
Consequence & remedy
Consequence: If the hood is not securely closed or the primary latch is inadvertently released and the secondary latch is not engaged, the hood could unexpectedly open while driving, increasing the risk of a vehicle crash.
Remedy: Hyundai will notify owners, and dealers will replace the secondary latch cable, free of charge. The recall began on August 4, 2017. Owner's may contact Hyundai customer service at 1-855-671-3059. Hyundai's number for the recall is 163.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
3AQ23002 · Hyundai And Kia Abs Module Fires
Opened Nov 17, 2023 · No close date supplied
Status: open (inferred from source dates) · Service Brakes, Hydraulic:antilock/traction Control/electronic Limited Slip:control Unit/module
The Office of Defects Investigation (ODI) has received eight Hyundai Motor America (Hyundai) and eight Kia America, Inc. (Kia) Part 573 Recall Reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (ABS) modules or Hydraulic Electronic Control Units (HECU) manufactured by the equipment supplier Mando. The Part 573 Recall Reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by Mando. Safety recalls included in this Audit Query (AQ) review include: Hyundai recalls 20V-520, 20V-543, 21V-161, 21V-160, 21V-303, 22V-056, 22V-810, and 23V-651. Kia recalls 16V-815, 20V-518, 20V-519, 21V-137, 21V-331, 22V-051, 22V-800, and 23V-652 The purpose of this AQ is to evaluate the timeliness and scoping of Hyundai and Kia’s defect decision making and adherence with reporting requirements; and understand the varying defect descriptions and remedies between these recalls.
DP22003 · Loss Of Motive Power
Opened Sep 12, 2022 · Closed Dec 12, 2023
Status: closed (inferred from source dates) · Engine
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are susceptible to cracking. The petition itself can be reviewed at NHTSA.gov under ODI number 11481745. On September 12, 2022, the Office of Defects Investigation (ODI) opened Defect Petition (DP22-003) to evaluate the Petitioners’ request. The Petitioners have provided additional complaints within four supplemental letters dated January 31, 2023, March 21, 2023, May 23, 2023, and August 4, 2023. ODI’s evaluation included the review and analysis of the complaints and supporting information submitted by the Petitioners, as well as additional complaints submitted directly to NHTSA which referenced either the oil drain plug or a crack in the oil pan. After reviewing the available data, ODI has not identified evidence that would support opening a defect investigation into the oil drain pan assemblies of the subject vehicles. Based on a review of the available information, a loss of motive power resulting from an oil drain plug back out has not occurred between the initial sale of a vehicle and the completion of its first oil change. If during an oil change service, a technician fails to remove the existing drain plug gasket before installing a new gasket, it is likely that a proper seal between the drain plug and the oil pan will not be made. An improper seal between the drain plug and oil pan could lead to the backing out on the drain plug, resulting in the sudden loss of oil while driving. Additionally, the provided examples of oil pan cracks were localized to the immediate vicinity of the oil drain plug and/or appeared to be the result of direct-contact with a tool during servicing. There is no information to support that a vehicle-based defect exists relating to the oil pan assembly, and instead the documented incidents are related to the failure to follow the proper maintenance procedures during oil change service. In October 2023, Hyundai published a Technical Service Bulletin (TSB) that provided detailed instructions for oil change service on its gasoline powered vehicles, specifically highlighting the need to remove and replace the existing drain plug gasket prior to reinstalling the drain plug. After a thorough review of the material submitted by the petitioner, the information already in NHTSA's possession, and the potential risks to motor vehicle safety implicated by the petitioners' allegations, NHTSA does not believe that a formal investigation is warranted. Therefore, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA’s reasons for denial of the petition will be published. The reference numbers for the complaints to NHTSA cited by the petitioner can be found in the petition submission documents in the public file for DP22-003. To review those complaints and the additional complaints ODI added to its evaluation which are cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
DP21003 · Throttle Control System Vulnerabilities
Opened Nov 12, 2021 · Closed Jun 20, 2023
Status: closed (inferred from source dates) · Vehicle Speed Control:throttle
The Office of Defects Investigation (ODI) of the National Highway Traffic Safety Administration (NHTSA) received a petition letter dated October 10, 2021, requesting an investigation of possible defects in the electronic throttle control (ETC) system on certain Kia vehicles resulting in the opening of DP21-003. Accordingly, Model Year (MY) 2005-2016 Kia Optima/K5, MY 2006-2015 Kia Sorento, MY 2007-2016 Hyundai Elantra, MY 2007-2016 Hyundai Santa Fe, MY 2006-2015 Hyundai Sonatas are all part of the subject population. The petition was originally filed as a Vehicle Owner Questionnaire that can be reviewed at NHTSA.gov under reference (ODI) number 11439675.On November 12, 2021, ODI opened Defect Petition DP21-003 to evaluate the petitioner?s request. ODI performed trend analyses of the VOQs related to vehicle speed control issues for all the subject vehicles and found that none of the 52 Model/Model Year Hyundai/Kia vehicles demonstrated any actionable trend that warranted an investigation.Petitioners submitted 1119 VOQs and non-VOQ cases in which sudden uncommanded acceleration (SUA) or loss of motive power (LOMP) incidents were alleged.For the 1119 reports, 220 were incidents involving crashes, from which 69 subject Hyundai-Kia vehicles were inspected by Hyundai/Kia dealer technicians, Hyundai/Kia engineers, and/or third-party representatives.ODI found the inspections identified no vehicle defects related to the ETC system.Of the 220 crash-involved reports, 13 Event Data Recorder (EDR) records were downloaded successfully and 11 of those indicated driver error: (i.e.) pedal misapplication.A condition where the accelerator pedal is mistakenly applied instead of the brake pedal when the driver wants to stop the vehicle.In addition, ODI reviewed a scientific journal paper published in Forensic Science International in 2016 by Mr. Park et al ., as well as related test videos. ODI does not believe there is any evidence of uncontrollable SUA occurrences in any of the tests reviewed. NHTSA's Office of Vehicle Safety Compliance (OVSC) reviewed the allegations regarding the potential noncompliance with Federal Motor Vehicle Safety Standard No. 124.Based on the information provided, the Agency concludes there is insufficient information for us to determine if a possible non-compliance exists.Finally, both Hyundai and Kia informed ODI that all their vehicles manufactured after 2012 were equipped with an ETC management system, in which the engine speed will go to idle when the system sees signals from both the brake pedal and accelerator pedal at the same time; this is commonly known as the brake-throttle override system.After thoroughly assessing the material submitted by the petitioner, information already in NHTSA's possession, information submitted by Hyundai and Kia in response to an Information Request letter, and the potential risks to safety implicated by the petitioner's allegation, NHTSA does not believe that a formal investigation is warranted. After full consideration of appropriate factors, the petition is denied. A Federal Register Notice (FRN) further detailing NHTSA?s reasons for denial of the petition will be published.
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