2018 Hyundai Santa Fe Sport

The contact owns a 2018 Hyundai Santa Fe Sport. The contact stated while driving at various speeds, the vehicle stalled with the oil warning light illuminated on the instrument panel. The contact took the vehicle to the dealer who replaced the gasket, engine plug, and replenished the oil. After return of the vehicle, the contact heard an abnormal knocking sound coming from the engine. Additionally, there was an abnormal odor of burning engine oil. The contact also stated that while driving at an undisclosed speed, the vehicle hesitated while depressing the accelerator pedal. The vehicle was taken to an independent mechanic where metal shavings were discovered in the oil pan. Due to the failure, the contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 45,000.

VEHICLE DIED WHEN DRIVING ON CITY STREET THEN WOULD NOT START. HAD TO HAVE VEHICLE TOWED. WAS TOLD IT WAS THE ALTERNATOR AND THE BATTERY IS DEAD. HYUNDAI WON'T REPLACE THE BATTERY AS THEY SAID BATTERY WAS OVER 3 YEARS OLD. THE BATTERY WAS FINE UNTIL THE ALTERNATOR KILLED THE BATTERY. VEHICLE IS STILL AT DEALERSHIP SO I DON'T HAVE ANY PAPERWORK YET

I HAVE BEEN STOPPED AT A SINGLE LIGHT (ON A STATE HIGHWAY) AND WAITING TO TURN LEFT BUT WHEN I ACCELERATED THE VEHICLE DID NOT GO. BUT IN A SECOND IT TOOK OFF BUT I BRAKED BECAUSE BY NOW IT WAS NOT SAFE/CLEAR TO GO. ALSO, WHEN I USE CRUSE IT GOES DOWN HILL WHILE RAISING THE RPMS (ALWAYS), THIS IS MY THIRD HYUNDAI VEHICLE THEREFORE I HAVE NEVER HAD THIS HAPPEN BEFORE.

80 MILES INTO A WEEKS VACATION MY ENGINE LIGHT CAME ON, CAR WAS STILL DRIVABLE, BACKTRACKED 20 MILES TO DEALER, LEFT MY NICE CAR (11,000 MILES)THERE FOR THE WEEK WHILE USING A RENTAL CAR WITH 177,000 MILES ON IT. PROBLEM WAS PERTAINING TO CAMPAIGN 953 ENGINE PROBLEMS. A WIRING HARNESS WAS PUT IN, AND THE DEALER UPDATED THE SOFTWARE THAT HAD BEEN UPDATED THAT MARCH, AND THEY SAID THAT WAS ALL FIXED. I HAVE WATCHED THE VIDEO ON THIS CAMPAIGN PROBLEM, AND IT SCARES ME WHERE I CANNOT TAKE MY CAR OUT OF TOWN/ON VACATIONS OUT WEST! IF THIS ENGINE FAILS, I WOULDN'T ALWAYS BE ABLE TO GET TO A DEALER. I'M LIVING IN THE FEAR OF THIS, AND AM SUPPOSED TO HAVE "PEACE OF MIND" ENJOYING MY NICE CAR? I HAD TO LEAVE VACATION A DAY EARLY( RESORT PAID FOR THAT FINAL NIGHT WE DIDN'T GET TO ENJOY), SPENT THAT NIGHT IN HOTEL, JUST TO GET TO THAT DEALER TO PICK UP MY CAR BEFORE THEIR CLOSING TIME. I HAD TO FIGHT TO GET THE FULL REIMBURSEMENT FOR THE CAR RENTAL AND ONE NIGHT HOTEL BILL. THROUGH THE ATTORNEY GENERALS OFFICE, HYUNDAI FINALLY PAID THAT WHICH WAS ONLY FAIR WHEN A RECALL WAS INVOLVED! NOW I FIND THAT I HAVE CANCELLED GOING TO OUT OF TOWN FUNERALS, AND SHORT WEEKEND VACATIONS, BECAUSE MY ENGINE COULD GO OUT. I HAVE ASKED FOR A NEW ENGINE, AND THE LAST MESSAGE FROM HYUNDAI WAS ALL ABOUT MY CAR DOESN'T FIT THE DESCRIPTION FOR THE LEMON LAW....WHICH I HAVE NEVER MENTIONED.I HAVE ASKED FOR STATISTICS ON HOW MANY ENGINES HAVE HAD TO BE REPLACED BECAUSE OF THIS CAMPAIGN 953 ISSUE, BUT NO ONE HAS ANY! IS THIS TRUE?? HOW CAN I GET MY ENGINE REPLACED, SO I CAN ENJOY MY CAR? THAT VIDEO SHOULD NEVER HAVE BEEN OUT THERE IF I AND OTHERS HAVE TO KEEP DRIVING WITH AN ENGINE THAT CAN BE DANGEROUS IN MANY WAYS!

TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE DRIVING WITH A HALF TANK OF FUEL IN THE VEHICLE, IT BEGAN TO STALL ON THE HIGHWAY. THE CONTACT NOTICED FUEL COMING OUT OF THE EXHAUST AND THE VEHICLE RAN COMPLETELY OUT OF FUEL AS SHE PULLED OVER TO THE SHOULDER. THE STATE POLICE PULLED UP BEHIND HER AND ORDERED HER TO GET AWAY FROM THE VEHICLE DUE TO THE FUEL AND FUMES. THE VEHICLE WAS TOWED TO M.J. SULLIVAN HYUNDAI (452 BROAD ST C, NEW LONDON, CT 06320, 860-437-6179) WHERE IT WAS DIAGNOSED THAT TWO FUEL INJECTORS WERE STUCK OPEN AND CAUSED THE VEHICLE TO STALL. THE CONTACT NOTICED A LARGE AMOUNT OF FUEL WAS IN THE OIL PAN DUE TO THE DIPSTICK. ACCORDING TO THE DEALER, THE MANUFACTURER SUGGESTED THAT THEY REPLACE THE FUEL INJECTORS, DRAIN THE OIL, AND PLACE NEW OIL IN THE ENGINE. THE DEALER STATED THAT WAS ALL THEY WOULD DO TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER TO GET A CASE FOR A POSSIBLE BUYBACK. THE MANUFACTURER DENIED THE BUYBACK REQUEST AND OFFERED ONE MONTH CAR PAYMENT TO RESOLVE THE MATTER. THE MANUFACTURER SUGGESTED THE CONTACT REACH OUT TO THE BETTER BUSINESS BUREAU. THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE VEHICLE WAS RETRIEVED AND DRIVEN TO THE CONTACTS HOME. THE FAILURE MILEAGE WAS 14,210. THE VIN WAS UNKNOWN.

WHILE DRIVING MY PRACTICALLY NEW 2018 HYUNDAI SANTA FE SPORT WITH 11,653 MILES, IT SUDDENLY JERKED OUT OF CRUISE AT 65 MPH AND THE DASHBOARD LIT UP ALONG WITH THE TOUCH SCREEN THAT SAID TO CALL CUSTOMER CARE IMMEDIATELY. A NICE MAN AT THE OTHER END OF THE PHONE CHECKED MY CAR AS I WAS DRIVING BUT COULD FIND NOTHING AFTER RUNNING THE DIAGNOSTIC. HE SAID I SHOULD BE ABLE TO DRIVE IT ABOUT ANOTHER 300 MILES BUT SHOULD GET TO MY DEALERSHIP AS SOON AS POSSIBLE. I TOLD HIM I WAS OVER 300 MILES FROM HOME SO HE HELPED LOCATE A HYUNDAI DEALERSHIP CLOSER AND I HEADED THAT WAY WHILE STILL TALKING TO THE CUSTOMER CARE GUY. AS I WAS GETTING ON THE ON-RAMP TO TRAVEL I-35, THE CAR JERKED AND ACTED LIKE IT LOST POWER AND I PULLED OVER. THE GUY CALLED A TOW TRUCK TO COME AFTER THE CAR AND HAVE IT TOWED TO THE DEALERSHIP. MY CAR WENT TO THE NEAREST DEALERSHIP WHERE THEY RAN A DIAGNOSTIC AND COULD NOT FIND ANYTHING EITHER AND SAID THEY HAD TO WAIT ON HYUNDAI CORPORATE TO AUTHORIZE THEM TO CHECK THE ENGINE. THAT TOOK SEVERAL MORE DAYS BUT ONCE THEY RECEIVED THE AUTHORIZATION, THEY DROPPED THE OIL PAN AND FOUND METAL SHAVINGS IN THE OIL WHICH INDICATED MY ENGINE WAS BLOWN AND WOULD NEED A REPLACEMENT. INITIALLY, THEY SAID IT MIGHT TAKE UP TO 6 WEEKS. AFTER SEVERAL PHONE CALLS HYUNDAI FINALLY ASSIGNED ME A CASE NUMBER AND A CASE MANAGER. THE CASE MANAGER WAS WORTHLESS, WOULD NOT RETURN MY CALLS OR SEND ANY UPDATES ABOUT THE STATUS OF MY VEHICLE. FINALLY, HYUNDAI CORPORATE ASSIGNED ME ANOTHER CASE MANAGER AND AFTER LOOKING AT MY STATE'S LEMON LAWS, I ASKED THEM TO BUY MY CAR BACK FROM ME. THE SECOND CASE MANAGER SENT ME A LETTER ASKING FOR SOME DOCUMENTATION AND TOLD ME THEY WOULD SEND A RE-PURCHASE OFFER. THAT WAS OVER A MONTH AGO AND I STILL HAVE HEARD NOTHING FROM HYUNDAI. IT HAS NOW BEEN 83 DAYS SINCE MY CAR QUIT WITH NO RESOLUTION IN SIGHT.

TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED. THE CONTACT HAD TO RESTART THE VEHICLE AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. COCONUT CREEK HYUNDAI (4960 NORTH FL-7, COCONUT CREEK, FL 33073, (888) 441-7737) DIAGNOSED THE VEHICLE, BUT COULD NOT FIND A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.

WENT TO DINNER WITH MY HUSBAND 2/28/2019. THE CHECK ENGINE LIGHT STARTED FLASHING. THE CAR BEGAN TO BUCK AND HESITATED. WE WERE GOING 35MPH. WE GOT TO RESTAURANT, I CALLED JACK GIAMBALVO HYUNDAI SERVICE. I WAS TOLD TO GET VEHICLE TO DEALERSHIP ASAP. MY ENGINE IS BLOWN DUE TO MANUFACTURE DEFECT. I AM BEING TOLD IT COULD BE 3-6 MONTHS OR MORE TILL HYUNDAI CAN GET A NEW ENGINE. I NEED A RELIABLE VEHICLE,JACK GIAMBALVO HYUNDAI IS REFUSING A LOANER CAR UNTIL HYUNDAI APPROVES. I AM NOW GOING INTO MY SECOND WEEK WITH A RENTAL I CAN'T AFFORD, BECAUSE MY VEHICLE WAS USED FOR WORK PURPOSES. PLEASE HELP!!!!!!😞😞😞😞