2020 Hyundai Elantra

Took car into closest mechanic on Saturday 11/09/24 and was informed that both engine mounts were completely shot. Mechanic informed me car was unsafe to drive. Had the car repaired as Hyundai service center was closed. I contacted Hyundai on Monday 11/11/24 to let them know what happened. Received call yesterday from case manager that since I didn't take car to Hyundai facility they would not reimburse me the money paid on the repair. Mechanic at service station said it was unsafe to drive the car of his property. The mechanic also told me he has never seen either engine mount completely shot in care that was only 4 years old.

My vehicle stalled. I was heading to work and vehicle just cut off while driving. The day before it had started making a strange knocking, clicking sound. It will not charge and will not start up. I have not contacted manufacturer and not inspected by manufacturer. I checked vin # but not on recall list. I have kept my car up to date with servicing.The noise it made when it started to stall was really loud and then cut off. My safety was put at risk because I take the highway to work everyday and almost reached the highway that day before it stalled. My car is used for taking my kids to school, doctors appts and work. I am thankful my kids were not in the car when this happened. It had to be pushed off the road in a high traffic area causing a safety issue.

Engine failure: Engine light came on and oil level was abnormally low, even though oil had been changed not long before. Before able to add buy more oil to add when checked, the engine gradually lost pressure and wouldn't stay started. Died in the middle lane of highway all of a sudden. Inspection under hood showed that there was oil all around on engine and some on the ground. Towed to dealership and was not told of interim recall 21V-301. Possible acceleration of engine oil consumption due to bad piston oil rings. Later I researched and found that Hyundai was to inform owners that they were encouraged to check the level of oil periodically between oil changes...that accelerated oil consumption was possible due to this issue of the oil rings. Had to research and find myself.

The warning lamp (engine light) illuminated blinking on and off. Engine code P1327 read on the diagnostic check, riding on the expressway was a little uncomfortable, engine was losing power which is unsafe at high speeds. I’ve contacted the nearest Hyundai dealer and scheduled an appointment for the car repair. I take care of the car and any repairs for maintenance and I never have any problems whatsoever until day. After doing research Hyundai had or has a recall for my vehicle with the VIN NUMBER starting with KMH, for engine replacement and I want to know if Hyundai can fix this issue.

The contact owns a 2020 Hyundai Elantra. The contact stated while driving at various speeds and releasing the accelerator pedal to come to a stop, the vehicle sputtered, made a clicking sound, and stalled. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The contact shifted to neutral(N) and was able to restart the vehicle. The contact stated that the failure had been recurring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed with engine failure. The mechanic related the failure to NHTSA Campaign Number: 21V301000 (Engine) and referred the contact to the manufacturer for assistance. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 70,000.

A fire started in the passenger headlight assembly. The car had only been running for about 7 minutes directly prior to the fire being noticed. At the time of the fire it was parked & turned off. No injuries. It burned thru/melted part of the bumper & damaged something with the windshield washer fluid. Several people were at risk due to there being a fire! The car was parked at a gas station when the fire broke out. I don't think they have done a thorough investigation yet. It is current at Hyundai of Metairie in Metairie LA. According to the service technician my car is not the only one they have there that had the same thing happen. No warning signs, sounds, or anything else.

On [XXX} 2023, [XXX]. I was driving to work which is only 5 miles away. All my my dash lights came on. Next thing I know smoke, and fire started billowing out from under the hood. I started having a panic attack because the electrical system died and I could get out of the car. I then realized all I had to do was open the door handle. I called 911 and the police and fire department came and put the fire out. The entire under the hood was burned and some windows cracked from the heat. It was a scary ordeal. Im not sure what cause the engine to catch fire. I filed a report with the police and the car was towed. My insurance came and towed it to do an evaluation. They deemed it a total loss and blamed the engine. There was a recall on my engine for fires and state farm documented it in my loss report. I'm not sure who to go after for this because I had the car for 10 months, put $4000 down. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)