2004 Hyundai Elantra

TL*THE CONTACT OWNS A 2004 HYUNDAI ELANTRA. WHILE DRIVING 70 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE DUE TO HIGH WINDS. SHE MERGED INTO THE LEFT LANE OF TRAFFIC AND THE VEHICLE WAS STRUCK THREE TIMES ON BOTH SIDES. THE DRIVER'S SIDE FRONTAL AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO HER NECK, BACK, AND SHOULDER. THE FLORIDA HIGHWAY PATROL FILED REPORT NUMBER 07848144. THE INSURANCE COMPANY STATED THAT THE VEHICLE WAS DESTROYED. THE MANUFACTURER TOOK A REPORT AND STATED THAT AN INVESTIGATOR WOULD GO TO THE LOCATION WHERE THE VEHICLE WAS TOWED. HOWEVER, THE MANUFACTURER IS CURRENTLY REQUESTING THAT SHE SEND THE PROOF OF PURCHASE, INSURANCE COVERAGE, AND PICTURES. THE CURRENT AND FAILURE MILEAGES WERE 63,000.

TL*THE CONTACT OWNS A 2004 HYUNDAI ELANTRA. WHILE THE VEHICLE WAS DRIVING IN REVERSE, THE AIR BAGS DEPLOYED FOR NO REASON. THE CONTACT'S HUSBAND INJURED HIS HAND. THE DEALER STATED THE VEHICLE WAS IN A CRASH, WHICH IS WHY THE AIR BAGS DEPLOYED EVEN THOUGH THE OCCUPANTS OF THE VEHICLE CLAIM THAT THERE WAS NO CRASH. THE SPEED WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 46,000. UPDATED 03-04-08 *BF THE CONSUMER WAS INFORMED THE BUMPER WAS DAMAGED.

PASSENGER SIDE AIRBAG OCCUPANT CLASSIFICATION SYSTEM DISABLES AIRBAG FOR ADULT PASSENGERS. ISSUE OCCURS REGULARLY OR INTERMITTENTLY WITH AT LEAST THREE ADULTS WEIGHING MORE THAN 130 LBS, TWO FEMALES AGED 23 AND 28 AND ONE 25-YEAR OLD MALE. 6/7/06 PROBLEM REPORTED TO FUCILLO HYUNDAI, SCHENECTADY, NY. REPROGRAMMED OCS IN ACCORDANCE WITH HYUNDAI CAMPAIN 073 AND INFORMED ISSUE RESOLVED. ISSUE SUBSEQUENTLY OBSERVED (CA. DEC 2006) 1/23/07 COMPLAINED TO CONNOLLY HYUNDAU, NATICK, MA 4/18/07 SEAT REMOVED AND SENT TO HYUNDAI FOR REPROGRAMMING. ISSUE NOT RESOLVED 5/29/07 HYUNDAI DISTRICT SERVICE MANGER (KEVIN CLEARY) VERIFIES PROBLEM WITH 130 LB. FEMALE PASSENGER AT MIRAK HYUNDAI, ARLINGTON, MA HYUNDAI HAS OFFERED A SETTLEMENT IN ACCORDANCE WITH CLASS ACTION. SETTLEMENT STIPULATES MILEAGE OFFSET FOR BUYBACK OR REPLACMENT WILL BE BASED ON CA LEMON LAW, WHICH SPECIFIES THE MILEAGE USED FOR THE OFFSET IS THAT OF THE FIRST COMPLAINT. HYUNDAI OFFERS OFFSET BASED ON 27,500 MILES (DATE SEAT REMOVED), NOT MILEAGE AT FIRST COMPLAINT (20,573).

TL*- THE CONTACT STATED THAT SHE RECEIVED HER RECALL LETTER IN 2005 FOR CAMPAIGN # 03V322000, AND SHE HAD THE RECALL REPAIRED AT THE DEALERSHIP ON 03/22/06. 1 WEEK AFTER THE REPAIR SHE HAD TO CONTACT THE DEALERSHIP AND INFORM THEM THAT THE AIR BAG SENSOR LIGHT WAS STILL NOT WORKING PROPERLY. THE CONTACT HAS CALL THE MANUFACTURER AND WAS TOLD AFTER THE RECALL THAT THEY WILL REPLACE HER VEHICLE OR REFUND HER PURCHASE PRICE. AS OF 1/12/07 THE ISSUES HAS NOT BEEN ADDRESS AND THE MANUFACTURER HAS NOT RESPONDING TO HER COMPLAINT. THE CONTACT GAVE MANUFACTURE COMPLAINT # 994795. THE CONTACT STATED THAT HER AIRBAG DOESN'T RECOGNIZE ANYONE SITTING ON THE PASSENGER SIDE OF THE VEHICLE.

EXCERPTS FROM MY LETTER TO HYUNDAI PASSENGER AIRBAG OFF LIGHT CONTINUES TO ILLUMINATE IN SPITE OF THE FACT THAT THERE IS AN ADULT PASSENGER IN THE FRONT SEAT. A FEW WEEKS AGO, I RECEIVED YOUR BROCHURE IN THE MAIL REGARDING IMPORTANT INFORMATION ABOUT THE ADVANCED AIRBAGS IN MY ELANTRA, AND REALIZED THAT THIS CLEARLY DESCRIBES THE SITUATION WITH MY VEHICLE. THE SERVICE MANAGER SAID HE KNEW NOTHING ABOUT THE BROCHURE AND LETTER I RECEIVED, HE TOLD ME THEY COULD NOT FIND A PROBLEM WITH THE PASSENGER AIRBAG AND SHOWED ME THAT THEY HAD ALREADY ADDRESSED A PREVIOUS RECALL WITH THE AIRBAG ABOUT A YEAR AGO. THE SERVICE MANAGER THEN SPOKE AGAIN TO THE MECHANIC WHO WAS WORKING ON MY VEHICLE AND THE MECHANIC TOLD HIM THAT HE WAS ABLE TO RECREATE THE PROBLEM AS I HAD DESCRIBED IT. ACCORDING TO THE INVOICE I RECEIVED FOR THE SERVICES PERFORMED ON FRIDAY, AUGUST 25, 2006, THE DEALERSHIP DID A REFLASHING. TODAY, I HAD AN ADULT PASSENGER IN THE CAR AND THE PASSENGER AIRBAG OFF LIGHT REMAINED ILLUMINATED EACH TIME THE PASSENGER WAS IN THE FRONT SEAT. I HAVE SEVERAL POINTS OF CONCERN: 1. THE DEALERSHIP KNEW NOTHING ABOUT THIS SITUATION WHEN I FIRST WALKED IN AND HAD TO READ THE INFORMATION I PROVIDED FROM HYUNDAI 2. EVEN AFTER READING THE INFORMATION, THE DEALERSHIP DID NOT UNDERSTAND THAT THERE WAS SOMETHING THAT NEEDED TO BE RESOLVED. 3. EVEN THOUGH THE SERVICE MECHANIC STATED THAT HE WAS ABLE TO RECREATE THE PROBLEM (I.E. A PASSENGER IN THE FRONT SEAT AND THE PASSENGER AIRBAG OFF LIGHT REMAINED ILLUMINATED) A SITUATION THAT WOULD WARRANT OCS REPROGRAMMING, THE SITUATION REMAINS UNCHANGED! 4. WHAT HAPPENS IN THE SCENARIO OF AN UNFORTUNATE ACCIDENT IN WHICH THE PASSENGER AIRBAG NEEDS TO BE DEPLOYED AND THE PASSENGER AIRBAG OFF LIGHT IS ILLUMINATED IN SPITE OF MY EFFORT TO FOLLOW YOUR DIRECTION TO HAVE IT FIXED? THE ANSWER TO #4 FROM MY PERSPECTIVE IS CLEAR. *JB

DT*: THE CONTACT STATED THAT IN THE OWNER'S MANUAL IT INDICATED THAT A WEIGHT OF GREATER THAN 56.4 POUNDS IN THE FRONT PASSENGER SEAT WILL TURN OFF THE AIR BAG INDICATOR LIGHT, AND ALLOW THE FRONTAL AND SIDE AIR BAGS TO DEPLOY IN THE EVENT OF A CRASH. THERE HAVE BEEN OCCUPANTS IN THE PASSENGER SEAT WHO WEIGH GREATER THAN THE LIMIT, BUT THE INDICATOR WILL NOT TURN OFF, THEREFORE THE AIR BAGS PROBABLY WOULD NOT ENGAGE DURING AN ACCIDENT. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHO WAS UNABLE TO LOCATE THE DEFECT, HOWEVER THE PASSENGER SEAT WAS REPLACED. THE REPLACEMENT DID NOT CORRECT THE PROBLEM. THERE IS A NHTSA RECALL # 03V322000 WHICH RELATES TO THE AIR BAGS HOWEVER THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 8/1/2006 - *NM

I HAVE A 2004 HYUNDAI ELANTRA. IT HAD A RECALL ON THE AIRBAG SENSOR. I HAVE TAKEN IT BACK TWO TIMES TO BE FIXED. THIS WILL BE THE THIRD. IT COMES ON AND OFF REGARDLESS IF ANYONE IS IN THE SEAT OR NOT. EACH TIME I TAKE IT BACK THEY SAY IT IS FIXED. I AM AFRAID IF I AM IN A WRECK IT WILL NOT WORK IF SOMEONE IS SITTING THERE. *NM