2016 Honda Odyssey

TL* THE CONTACT OWNED A 2016 HONDA ODYSSEY. WHILE DRIVING 45 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TELEPHONE POLE. THE VEHICLE CAUGHT ON FIRE. THE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOWED TO A TOW LOT WHERE IT WAS DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V417000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE CONTACT DID NOT RECEIVE A RECALL LETTER. THE FAILURE MILEAGE WAS 21,700. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER (RUSTY WALLIS HONDA IN DALLAS, TEXAS, 214-348-7500) FOR REPAIRS ON THE SECOND ROW SEATS. THE DEALER STATED THAT THERE WAS A SOFTWARE UPDATE REQUIRED FOR THE VEHICLE. THE CONTACT STATED THAT THE UPDATE WAS PERFORMED; HOWEVER, WHEN REVERSING AND THE SLIDING DOOR WAS OPEN, THE WARNING CHIME WOULD NOT SOUND OR THE SOUND WAS VERY LOW. THE CONTACT RETURNED TO THE DEALER TO ATTEMPT TO REPROGRAM THE WARNING CHIME AND WAS INFORMED BY THE SERVICE AGENT THAT THE CHIME WAS NOT ADJUSTABLE, IT WAS PERFORMING AS DESIGNED, AND IT COULD NOT GET ANY LOUDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000.

RE RECALL 17V-725 - YOU AND AMERICAN HONDA SENT A LETTER IN APRIL 2018 STATING THE FIX WAS READY AND SHOULD ONLY TAKE (APPROXIMATELY) 30 MINUTES. WE CONTACTED GERALD JONES HONDA IN EVANS, GA AND MADE AN APPOINTMENT, AT WHICH TIME WE WERE TOLD TO EXPECT MORE LIKE 1.5-2 HOURS. WE THEN CALLED AMERICAN HONDA AT (888) 234-2138 TO COMPLAIN THAT WE WERE QUOTED 2 HOURS FOR A 30-MINUTE FIX. AMERICAN SAID THAT A CASE MANAGER LOOKED AT MY QUESTION, CONTACTED GERALD JONES AND WAS TOLD IT WOULD BE MORE LIKE 1-1.5 HOURS SO AMERICAN WOULD NOT TELL LOCAL GERALD JONES TO DO IT FASTER OR TO MAKE A LOANER VEHICLE AVAILABLE; AMERICAN HONDA BASICALLY SAID THEY DON'T HAVE TO OVERSEE THE EFFECTIVENESS OF SERVICE BY INDEPENDENT LOCAL DEALERS IN ACCOMPLISHING THE RECALL YOU BOTH SAID SHOULD TAKE ONLY 30 MINUTES. WE ARRIVED TO APPOINTMENT EARLY AND HAD TICKET SUBMITTED EVEN BEFORE APPOINTMENT TIME. MY WIFE AND KID THEN JUST SAT IN WAITING ROOM FOR 1.5 HOURS WITH NOBODY GIVING ANY UPDATES UNTIL SOMEONE ASKED IF EVERYONE WAS OK TO WHICH MY WIFE RESPONDED THAT SHE WANTED AN UPDATED ON OUR VAN. 15 MINUTES LATER, THAT PERSON STILL HADN'T RETURNED WITH AN UPDATE SO MY WIFE WENT OUT TO SERVICE AREA TO GET HER OWN UPDATE. IT'S FINALLY DONE AS OF ALMOST 2 HOURS AFTER APPOINTMENT TIME, BUT NEEDS SOME FINAL PAPERWORK. SHE IS THEN ESCORTED 1/2 WAY TO VAN AND SHOWN WHERE IT IS. SHE ARRIVES AT VAN WITH KID IN TOW ONLY TO LEARN FOR THE FIRST TIME THAT THE TWO CHILD CAR SEATS HAVE BEEN REMOVED AND LEFT IN THE TRUNK. NOBODY GAVE A HEADS UP. NOBODY OFFERED TO GIVE HER ASSISTANCE TO GET THE CAR SEAT INSTALLED WHILE ALSO WRANGLING THE TODDLER. SO, IN SUM, IS IT APPROPRIATE FOR GERALD JONES HONDA IN EVANS, GA TO MAKE A RECALL CUSTOMER SIT AROUND WAITING FOR MORE THAN 2 HOURS BEFORE FINALLY DRIVING OFF FOR A RECALL THAT NHTSA AND AMERICAN HONDA REPRESENTED IN THEIR APRIL 2018 LETTER SHOULD ONLY TAKE 30 MINUTES? NO

TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V725000 (SEATS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE HONDA DEALER (DON JACOBS HONDA, 2699 REGENCY RD, LEXINGTON, KY 40503, (859) 276-5555) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR

(1)VEHICLE PROPULSION TEMPORARY SHUTS DOWN WHEN STARTING FROM A STOPPED CONDITION. THIS HAPPENS AS PULLING ACROSS TRAFFIC, MAKING LEFT TURNS, ETC. THIS COULD CAUSE A SERIOUS T-BONE ACCIDENT. (2)PROBLEM IS RANDOM AND OCCURS WITHOUT WARNING. (3)THIS SHUT DOWN PROBLEM HAS OCCURRED NUMEROUS TIMES IN LESS THAN 8,000 MILES. (4)VEHICLE HAS BEEN PREVIOUSLY RETURNED TO JEFF WYLER DIXIE HIGHWAY HONDA DEALERSHIP FOR FIRMWARE, ETC. FIX. (5)THEY HAVE NOT FIXED THIS PROBLEM. IT HAS AGAIN OCCURRING. MOST RECENTLY ON 1/26/2018. IT WAS SEVERE ENOUGH THAT A SIDE COLLISION ACCIDENT COULD HAVE OCCURRED IN HEAVIER TRAFFIC. WE WERE PULLING ACROSS FOUR(4) LANE TRAFFIC AT AN INTERSECTION WITHOUT A STOP LIGHT WHEN THE LOSS OF POWER HAPPENED. AGAIN, THE ENGINE SEEMS TO JUST QUICKLY SHUT DOWN AND YOU QUICKLY WONDER IF IT WILL RUN BEFORE VEHICLE WILL AGAIN ACCELERATE. A PREVIOUS INCIDENT CAUSED ME TO START TO DIRECT CAR TO OUT OF TRAFFIC AREA AT END OF MEDIAN WHILE MAKING A LEFT TURN ACROSS TRAFFIC AT INTERSECTION AFTER ACCELERATION STOPPED DUE TO ENGINE, ETC SHUTTING DOWN. (6)DOCUMENTING THIS IN HOPES OF HONDA INC. DEALERSHIP, JEFF WYLER DIXIE HIGHWAY HONDA WILL PERMANENTLY FIX THIS PROBLEM BEFORE A SERIOUS ACCIDENT OCCURS. (7)THIS PROBLEM AND INFORMATION IS ALSO BEING DOCUMENTED IN CASE A SERIOUS ACCIDENT DOES HAPPEN AND CAN PROVIDE MYSELF OR ESTATE SURVIVORS WITH DOCUMENTATION TO SUE THE PRINCIPALS INVOLVED.

TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V725000 (SEATS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (RACINE HONDA, 9501 WASHINGTON AVE, RACINE, WI 53406) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.