2013 Honda Odyssey

MY HONDA ODYSSEY 2013 SHOOK ABRUPTLY AS I WAS SLOWING DOWN TO PARK AND SUDDENLY STOPPED RESPONDING TO ANYTHING, STEERING WHEEL GOT LOCKED AND THE VEHICLE STOPPED MOVING. I CALLED AAA AND MY CAR WAS TOWED TO THE DEALER AND I LEFTED MY VEHICLE THERE OVER NIGHT. IN THE MORNING, THE AERVICE MANAGER EXPERIENCED THE SAME SHAKING AND DYING OF THE ENGINE, CALLED ME AND CONFIRMED THAT HE ALSO EXPERIENCED THE SAME PROBLEM THAT I EXPERIENCED THE NIGHT BEFORE. HOWEVER, I GOT A CALL IN THE AFTERNOON FROM THE SERVICE MANAGER AND HE EXPLAINED TO ME THAT HIS TECHNICIANS WERE NOT ABLE TO REPLICATE THE PROBLEM. HE SAID THAT THEY TESTED MY VEHICLE AND FOUND NO PROBLEM. THEY ARE GOING TO RETURN THE VEHICLE TO ME WITHOUT FINDING OUR OR FIXING THE PROBLEM, AND ARE GOING TO CHARGE ME OVER $100 DOLLARS TO RUN TESTS THAT SHOWED NOTHING. NOW, THEY ARE GIVIBG ME NO CHOICE BUT TO DRIVE A CAR THAT CAN DIE ON ME IN THE MIDDLE OF FREEWAY OR BUSY STREET. LIVES CAN BE LOST OR SERIOUS INJURY CAN OCCUR, BUT THEY ARE REFUSING TO DO ANYTHING ABOUT IT. I CALLED NATIONAL HONDA CUSTOMER SERVICE REPRESENTATIVE, FILED A COMPLAINT ON 9/23, BUT THE REPRESENTATIVE SAID THAT BECAUSE I'M OUT SIDE OF WARRANTY, I'M REPONSIBLE FOR THE DIAGNOSTIC TESTING FEE, AND HE DOESN'T THINK THEY CAN DO ANYTHING ABOUT THE PROBLEM. HE DID, HOWEVER SENT MY CASE TO A CASE MANAGER. I'M STILL WAITING TO HEAR FROM HIM/HER.

I HAD JUST COMPLETED A TRIP TO GREENVILLE, SC AND PULLED INTO MY DRIVE. I HAD TAKEN A LOAD OF ITEMS INTO MY HOUSE WHEN I CAME BACK OUT AN NOTICE SMOKE COMING FROM UNDER THE HOOD. I UNLATCHED THE HOOD TO CHECK ON THE SMOKE WHEN FLAMES STARTED COMING OUT OF FROM UNDER THE HOOD. I START SPRAYING WATER UNDER THE HOOD AS I CALL OUR SECURITY WHICH CALL OUR LOCAL FIRE DEPARTMENT. OUR SECURITY CAN AND ASSISTED ME TRYING TO EXTINGUISH THE FIRE UNTIL THE FIRE DEPARTMENT CAN AND FINISHED EXTINGUISHING THE FIRE. THE 2013 HONDA WAS DETERMINED TO BE A TOTAL LOSS BY USAA. THE FIRE DEPARTMENT STATED IT WAS AN ELECTRICAL/MECHANICAL PROBLEM THAT CAUSED THE FIRE. I CONTACTED HENDRICKS HONDA DEALERSHIP IN GREER, SC ABOUT THE FIRE WHERE THEY COULD INVESTIGATE FOR WARRANTY CLAIM/DEFECT. THEY DID NOT DO ANYTHING, THEY HAVE IGNORED MY REQUEST NOR HAS HONDA AUTOMOTIVE OF AMERICA ACCEPTED OR INVESTIGATED.

WHEN DRIVING - OUR TRACTION CONTROL AND ENGINE LIGHT HAS COME ON SEVERAL TIMES AND THE ENGINE HAS BEEN SO ROUGH THAT WE HAD TO STOP AND LET IT COOL DOWN BEFORE TAKING IT IMMEDIATELY HOME. THE FIRST TIME WE TOOK IT IN - WE WERE TOLD THAT "SOMETHING" (DIRT) MAY HAVE GOTTEN INTO THE PISTON CHAMBER AND CAUSED A MISFIRE OF THE SPARK PLUGS, BUT THAT WE SHOULD BE OK. THEN IT HAPPENED AGAIN AND AGAIN, BUT BECOMING MORE FREQUENT BETWEEN RESETTING THE CODES. WE WERE TOLD JUST TO REPLACE SPARK PLUGS 1 & 2. THEN AS WE WERE HAGGLING WITH HONDA OVER THE PHONE ABOUT WARRANTY COVERAGE AND THE FACT THAT THE LIGHT WAS CONTINUING TO COME ON - IT HAPPENED AGAIN BUT WORSE: THE ENGINE LIGHT WAS FLASHING AND IT WAS SOUNDING WORSE, SO WE DID NOT DRIVE IT UNTIL WE COULD GET IT SERVICED. WHEN IN THE SHOP THIS TIME - WE WERE TOLD AFTER THE DIAGNOSTIC THAT THE VAN NEEDED A NEW SHORT BLOCK DUE TO FAULTY PISTONS/PISTON RINGS AND IT WAS COVERED UNDER A RECALL/WARRANTY. THEN, AFTER WE LEFT THE VEHICLE AT THE DEALER FOR A WEEK WAITING FOR THEM TO GET THE PARTS AND FIX IT - WE CALLED TO PICK IT UP. BUT THIS TIME - THEY SAID WE WERE NOT COVERED, AND ALL THEY WOULD DO IS REPLACE THE SPARK PLUGS 1 THROUGH 4 - UNDER WARRANTY. *TR

THIS SECOND OCCURRENCE, AS WE STARTED TO DRIVE FROM PARK POSITION, THE CAR WAS RUNNING ROUGH AND THE CHECK ENGINE LIGHT AND TRACTION LIGHT CAME ON. THE DEALER DIAGNOSED IT IS THE PISTON RINGS, CAUSED BY BAD RINGS THAT LET THE SPARK PLUGS GET FOULED. THIS APPEARS TO BE THE SAME ISSUE AS RECALL # 13V382000 WHERE THEY CHANGED THE SHORT BLOCK. THEY WANT TO FIX THE PISTON RINGS AND LEAVE IT AT THAT. THAT IS NOT PROPER MECHANICAL PROCEDURE. *TR

THE ENGINE STALLED AND SPUTTERED. THE ENGINE LIGHT CAME ON AND WE WENT TO THE DEALERSHIP. THE DEALER, HONDA AT THE AVENUES IN JACKSONVILLE, FL TOLD US THAT THEY COULD NOT REPLICATE THE PROBLEM AND SENT US HOME. TWO DAYS LATER IT HAPPENED AGAIN AND WHEN WE TOOK IT TO THE DEALER THEY TOLD US THAT HONDA WAS RECALLING OUR MODEL AND THAT WE HAD TO LEAVE THE CAR AT HONDA FOR THE WEEKEND. SOMETHING ABOUT REPLACING THE ENGINE BLOCK BECAUSE OF MELTING PISTON. *TR

A DEER RAN IN FRONT OF OUR 2013 HONDA ODYSSEY VAN, WE HIT THE DEER DEAD CENTER NEITHER HEADLIGHT WAS BROKEN HOWEVER, THE GRILL, AC CONDENSER, FAN, GRILL, BUMPER, HOOD, LOCK ASSEMBLY AND SECURITY SYSTEM , RADIATOR SUPPORT AND MANY OTHER PARTS WERE DAMAGED TOTALING $4263.06. THE MOST INTERESTINGLY IN ENTIRE INCIDENT WAS THE AIR BAGS DID NOT INFLATE OR EVEN COME OUT UPON IMPACT. WE HAVE TAKEN IT TO JACK OF DIAMONDS IN TYLER FOR THE FIRST RECALL. *TR