2017 Honda HR-V

The contact owns a 2017 Honda HR-V. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to restart. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the Continuous Variable Transmission (CVT) drive belt, resulting in damages to the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 21-047. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 134,000.

The contact owns a 2017 Honda HR-V. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the continuous variable transmission (CVT) drive belt. The vehicle was repaired. After investigating the failure, the contact related the failure to Service Bulletin 21-047. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 95,000. The VIN was not available.

I am writing this letter out of frustration regarding my HR-V Continuously Variable Transmission failure and dealer response. The week of Thanksgiving, my wife’s HR-V dashboard lit up like a Christmas tree. I brought the car to my mechanic and he said I needed a new transmission. I called the local Honda (Kastor) Dealership in Napa, CA where I expressed my frustration. I asked specifically about any recall issues on the transmissions. The representative advised there were no recalls on my vehicle. The full transcription of my conversation with the Representative is available upon request as is the the Audio file. Subsequent to that call and after I had given direction to my mechanic to replace the transmission, I discovered this Honda Notice online: [XXX] The notice extends the warranty for the CVT for seven years. I called the Kastor dealership back and spoke with Santiago Pizano. Mr. Pizano advised me that if I got the vehicle fixed at the dealership Honda would reimburse me for 50%- 75% of the cost. The catch is I had to get the transmission replaced at the dealership and then ‘Larry’ would authorize the credit. I asked Mr. Pizano two questions. First, why I was not advised of this opportunity when I called on the 25th of November. Mr. Pizano researched my call and advised it was because I asked about recalls on my car’s transmission and I did not ask about credit for a transmission replacement. Apparently, I needed to phrase my question specifically to i) know about the CVT issue and ii) ask for reimbursement for the replacement. I then asked if I could speak with the person who makes the decision as to whether reimbursement is provided to a customer. Mr. Pizano advised that the person’s name is Larry, but I could not get his contact information. The cost of the new transmission was $7,667.77. It is outrageous that I was not advised about the Honda reimbursement or given Larry's contact info. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Honda HR-V. The contact stated that while driving at undisclosed speeds, the vehicle stalled. There was an abnormal clunking sound coming from the vehicle. The contact stated that the vehicle failed to shift into gear. The vehicle was pushed to the side of the roadway. The vehicle was under load between 1200-1500 RPMs. The contact stated that while the RPM was at 1,200, there was an abnormal growling sound. There were no warning lights illuminated. The contact stated that the failure was related to Technical Service Bulletin: 21-047. The vehicle was towed to an independent mechanic, but the failure had not been determined. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed there was no warranty coverage on the vehicle. The failure mileage was approximately 95,000.

Early Continuous Variable Transmission belt failure at 92,000 miles on a 2017 Honda HR-V. The extended warranty for this failure only extends to 7 years after purchase or 150,000 miles, whichever comes first. The vehicle has been inspected by a Honda Dealership and they have indicated that the car is not drivable and the transmission needs to be replaced for $8,500. There were no warning signs or lights. The vehicle has been regularly serviced at a Honda dealership without any missed service. My vehicle is outside the 7 year mark by 3 months and 1 day. I have concern that this is a significant safety issue and may warrant a recall given that the problem is known in early Honda HR-V models. There should have been an offer sent out to owners for a FREE inspection prior to the extended warrant expiring.

The contact owns a 2017 Honda CR-V. The contact stated that while driving at approximately 55 MPH, several unknown warning lights illuminated. The contact was able to pull the vehicle to the side of the road; however, the vehicle lost motive power, stalled, and was not able to be restarted. The vehicle was towed to a local dealer where it was diagnosed with transmission failure. The vehicle was not repaired. The contact stated that the failure was related to an unknown recall that was previously serviced on the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.

I have only had this vehicle for a few months. At that time I was not informed of a recall on this vehicle. The transmission gave out because there was confirmed contaminants on the end of the oil pan drain plug. That the Honda dealership confirmed themselves. With the findings the extinction should apply to my vehicle however they are denying my claim. This was the recall Due to the possibility of early deterioration of the Continuous Variable Transmission (CVT) drive belt, American Honda is extending the warranty coverage on these CVT models to 7 years from the original date of purchase or 150,000 miles, whichever comes first. If the PCM software was previously updated in service bulletin 21-046, Product Update: 2016-20 HR-V Software Update and CVT Inspection, the warranty extension applies, since the CVT primary drive belt is now a OBD-monitored part due to the addition of DTC P271E