2016 Honda HR-V

I WAS DRIVING A LONG 80 MILES FROM MY HOME WITH MY TWO CHILDREN, THANKFULLY I HAD JUST EXITED A CONGESTED MAJOR HIGHWAY SOUTH OF DC. WITH ZERO WARNING I LOST ALL POWER, LIGHTS ON DASH WERE ON AND FLASHING AND COULD BARELY GET FROM THE LEFT LANE TO THE SIDE OF THE ROAD ABOUT 5 MILES FROM ANY STATION AS THERE WAS ONLY COMMUTER PARKING LOTS AND SAND DUNES AND A DISTANT NEIGHBORHOOD. I HAD TO WAIT FOR A TOW TRUCK AS IT GOT DARK, LUCKILY I WAS ABLE TO HAVE IT TOWED HOME. I HAD A MECHANIC I TRUST COME TAKE A LOOK AND HE DETERMINED IT WAS THE ALTERNATOR AND THE BATTERY WAS LEAKING ACID. HE REPLACED IT AND TOOK IT FOR A DRIVE AND SHORTLY IT BEGAN TO FLASH LIGHTS AND SHOW NEUTRAL AND WAS IN WHAT HE CALLED, LIMP MODE. I HAD IT TOWED TO HONDA WHERE THEY RAN THE DIAGNOSIS, I WAS THEN TOLD THEY WOULD NEED TO DRAIN THE TRANSMISSION FLUID AND THERE THEY FOUND CHUNKS OF METAL AND TOLD ME MY TRANSMISSION WAS SHOT. MY VEHICLE HAD 77,000 MILES ON IT. I WAS TOLD MAYBE THE PREVIOUS OWNER DID NOT TAKE CARE OF IT, BUT THE TRUTH LIES ON THIS SITE WHERE I HAVE READ NOW NUMEROUS ACCOUNTS OF THE SAME EXACT CHAIN OF EVENTS. I WAS TOLD I WILL NEED TO REPLACE IT FOR $6200 FROM HONDA, I THEN CONTIMPLATED A NEW PURCHASE AS I AM ALREADY UPSIDE DOWN ON MY CAR LOAN. THIS IS A DISPICABLE THING FOR HONDA TO DO TO IT'S LOYAL CUSTOMERS AND I DECLINED A NEW CAR AND HAVE TOLD THE MANAGER I WILL NO LONGER DO BUSINESS WITH HONDA ESPECIALLY NOW SEEING THIS ISSUE HAS BEEN REPORTED NUMEROUS TIMES TO HONDA.

WHILE DRIVING 40-45 MPH, THE CVT TRANSMISSION CEASED ALL FUNCTIONS. THERE WAS NOTHING LEADING UP TO THIS. THE ENGINE WAS FINE, BUT THE TRANSMISSION STOPPED MOVING THE CAR. THE VEHICLE WAS JUST ABOUT TO MERGE INTO THE HIGHWAY! THE DEALERSHIP FOUND "METAL PIECES" IN THE TRANSMISSION FLUID (WHICH HAS BEEN CHANGED WITH OEM FLUID AT EVERY RECOMMEND INTERVAL).

8/1/2020: AT 65 MPH THE ENGINE STARTED VIBRATING, WHEN ACCELERATED TO 75MPH ENGINE STALLS, RPM RAPIDLY INCREASED TO ~5000 AND COLLAPSED. LOST FORWARD MOMENTUM AND OUTPUT FROM THE ENGINE. MULTIPLE DASH LIGHTS CAME ON (POWER STEERING, TIRE PRESSURE WARNING, BREAK SYSTEM LIGHTS, TRACTION CONTROL LIGHT, CHECK ENGINE LIGHTS ETC. CAME ON). VEHICLE WAS ON THE ACTIVE LANE, PUT IN NEUTRAL AND STEERED TO THE SHOULDER. UNABLE TO GET THE CAR MOVING AGAIN AFTER TURNING OFF AND ON. AFRAID THAT I WAS GOING TO LOSE AC IN THE 108F HEAT IF THE VEHICLE DOES NOT TURN ON AGAIN SO I LEFT IT AT THAT UNTIL THE TOW TRUCK ARRIVES.THE CAR HAD TO BE LEFT OVERNIGHT BECAUSE DEALERSHIP CLOSE SUNDAY. 8/2/2020: THE NEXT DAY I RECEIVED A VOICEMAIL FROM SUPERSTITION HONDA REGARDING THE VEHICLE'S DIAGNOSIS. WAS INFORMED THAT THE DIAGNOSIS CODE OBSERVED WAS RELATED TO THE IGNITION START PUSH BUTTON THAT NEEDED REPLACING. I GAVE CONSENT TO THE SERVICE TO REPLACE THE IGNITION BUTTON. 8/3/2020: AFTER I WENT TO SUPERSTITION HONDA TO PICK UP THE CAR. I THEN PROCEEDED TO TAKE THE CAR ONTO HIGHWAY 60 AND GOT UP TO THE STATED SPEED LIMIT OF 65 MPH WHEN THE SAME SYMPTOMS APPEARED. VEHICLE STALLED AT SPEED, RPM RAPIDLY INCREASED TO ~5000 BEFORE COLLAPSING. I WAS IN AN EXTREMELY DANGEROUS SITUATION BECAUSE THERE WAS NO SHOULDER AT THE AREA WHERE I CAME TO A STOP ON THE HIGHWAY, THEREFORE I WAS STATIONARY PARTIALLY IN THE ACTIVE LANE.THERE WAS NO WARNING LIGHTS THAT GAVE ANY INDICATION THERE WAS A PROBLEM WITH THE CAR. THE CATASTROPHIC FAILURE HAPPENED OUT OF NO WHERE. AFTER RETURNING TO SUPERSTITION HONDA, I LEFT THE VEHICLE ON AND HAD IT DIAGNOSE BEFORE TURNING THE CAR OFF. WAS EVENTUALLY INFORMED THAT THERE ARE MULTIPLE METAL FRAGMENTS IN THE TRANSMISSION FLUID, AND THAT THE METAL FRAGMENTS ALSO DAMAGED A PRESSURE SENSOR IN THE TRANSMISSION SYSTEM. THE TRANSMISSION WILL NEED TO BE REPLACED.

I WAS DRIVING MY CAR ON A BUSY NEIGHBORHOOD STREET WHEN ALL OF A SUDDEN THE CAR STOPPED AND DIDN'T WANT TO ACCELERATE ANYMORE. THERE WERE NO WARNING SIGNS OR LIGHTS . SO WITH THE MOMENTUM LEFT IN THE CAR I WAS ABLE TO PULL OVER. THIS WAS A VERY STRESSFUL AND DANGEROUS SITUATION BECAUSE THE CAR JUST STOPPED AND CARS WERE COMING FULL SPEED BEHIND ME. THANKFULLY I WAS ABLE TO PULL OVER WITH NO MAJOR INJURIES. I HAD TO TOW MY CAR HOME AND THEN TO THE DEALER WHERE THEY MADE ME PAY FOR LOOKING INTO THE TRANSMISSION FLUID . THEY FOUND METAL SHAVINGS AND DETERMINED THE TRANSMISSION WAS NO LONGER GOOD. IMPORTANT TO NOTE, THAT ALL MAINTENANCE HAD BEEN DONE AND MULTIPOINT INSPECTIONS UP TO DATE. I HAVE NOW DONE RESEARCH AND FOUND THAT THIS IS A KNOWN ISSUE WITH THE TRANSMISSION . VARIOUS HR-V FORUMS ARE REPORTING THIS ISSUE AND HONDA IS NOT OWNING UP TO IT. MY CAR HAS $78K MILES AND ONLY OWNED IT FOR 3.5 YEARS. THEY WANT TO CHARGE ME UP TO $8000 TO REPLACE THE TRANSMISSION. HONDA NEEDS TO ADDRESS THIS ISSUE FOR SAFETY REASONS AND MAKE RIGHT TO THEIR LOYAL CUSTOMERS.

(TRANSMISSION REPLACEMENT WITH METAL SHAVINGS, ESTIMATED COST TO REPAIR: $6,800) MILEAGE 65,297 PURCHASED LESS THAN 4 YEARS AGO VIN: [XXX] MY SON WAS DRIVING DOWN A BUSY HIGHWAY IN DOWNTOWN NASHVILLE WHEN THE CAR SUDDENLY AND WITHOUT WARNING (NO LONGER ACCELERATED) AND HE WAS VERY LUCKILY ABLE TO PULL TO THE SIDE OF THE HIGHWAY. IT HAS BEEN TOWED TO THE GALLATIN, TN HONDA, (THOUGH I PURCHASED IT ORIGINALLY IN LOUISVILLE, KY). I HAVE BEEN NOTIFIED BY 2 SERVICE REPS (AND SPECIFICALLY SERVICE MANAGER, DALE GRATEHOUSE IN LOUISVILLE, KY) THAT THIS IS A KNOWN PROBLEM WITH THE SPECIFIC MAKE AND MODEL (2016 HRV), AND THAT THERE HAVE BEEN OTHERS TO COME INTO THE SHOP IN THE 60-80,000 MILE RANGE NEEDING THIS EXACT REPAIR. PLEASE NOTE THAT ALL REQUIRED AND SCHEDULED MAINTENANCE HAS BEEN PERFORMED AT HONDA DEALERSHIPS. I AM A LIFELONG HONDA OWNER. AT THIS POINT, MY MAIN CONCERN IS MAKING SURE THAT ANYONE WHO PURCHASED A 2016 HONDA HRV IS MADE AWARE OF THIS DEFECTIVE PRODUCT TO PREVENT A HARMFUL OR POTENTIALLY CATASTROPHIC EVENT. BECAUSE IT IS CLEAR THAT HONDA IS NOT INTERESTED IN THEIR DUTY AND OBLIGATION TO WARN CUSTOMERS OF THE POTENTIAL PROBLEM WITH THEIR PRODUCT, I PLAN TO PUT EVERY EFFORT FORTH/DUE DILIGENCE TO MAKE SURE THIS DOES NOT HAPPEN TO ANYONE ELSE. IN CONTRAST TO HONDA'S MOST BASIC COURTESY TO ME, HONDA HAS NOW BEEN WARNED THAT THIS WILL OCCUR AGAIN AND THAT SOMEONE WILL BE SERIOUSLY INJURED AND/OR KILLED. AND NOW, I WOULD LIKE NHTSA TO BE FORMALLY NOTIFIED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR

3/6/2020 ON THE WAY HOME FROM WORK THE VEHICLE STARTED MAKING A VERY SUBTLE SOUND UPON ACCELERATION, THE SOUND ONLY OCCURRED WHILE IN MOTION AND APPEARED TO BECOME LESS OBVIOUS AFTER REACHING SPEEDS ABOVE 30 MPH. AFTER ALMOST TWO WEEKS (IN WHICH THE SOUND BECAME MORE OBVIOUS AND INCREASED IN INTENSITY) AND TAKING THE CAR THREE DIFFERENT PLACES INCLUDING THE CLOSEST HONDA DEALERSHIP (NOT WHERE THE CAR WAS PURCHASED DUE TO MOVING), I ULTIMATELY ENDED UP FINDING OUT MY TRANSMISSION IS "DESTROYED" AT UNDER 73,000 MILES. THE ISSUE WAS ADDRESSED RIGHT AWAY AND IMMEDIATELY TAKEN 3/7/2020 TO THE NEAREST REPUTABLE MECHANIC WHO RECOMMENDED I TAKE IT TO HONDA DUE TO IT BEING A RELATIVELY NEW MODEL, AND THEY HAD NEVER WORKED ON THIS SPECIFIC MODEL. THE VEHICLE WAS THEN TAKEN TO THE NEAREST HONDA DEALERSHIP WHERE THE CUSTOMER SERVICE REPRESENTATIVE WHO I HAD BEEN IN CONTACT WITH WAS NOT ENTIRELY HELPFUL AND HAD TO CLARIFY DETAILS REGARDING WHAT THE MECHANIC SAID WAS WRONG WITH THE CAR MANY TIMES, AS SHE WAS OFTEN INFLATING THE INFORMATION. THE PROCESS OF HAVING THE TRANSMISSION REPLACED HAS BEEN EXHAUSTING AND DUE TO THE CUSTOMER SERVICE RECEIVED AT HONDA, THE REPLACEMENT IS BEING COMPLETED BY A TRANSMISSION SPECIALIST ELSEWHERE.

ON 2/12/20, WAS ACCELERATING TO GET ONTO HIGHWAY WHEN MY CAR JERKED AND STARTED LOSING SPEED. ALL KINDS OF LIGHTS STARTED FLASHING ON THE DASH. I WAS NOT IN A SAFE PLACE TO PULL OVER SO I DROVE IT UNTIL I COULD PULL OVER SAFELY. I COULD ONLY GO 40 MPH AND THE CAR WAS JERKING. IT WAS POURING DOWN RAIN WHEN THIS HAPPENED AND IT WAS EXTREMELY DANGEROUS AND SCARY. ONCE I PULLED OVER, TURNED THE CAR OFF AND BACK ON. DASH LIGHTS WERE STILL ALL FLASHING. I ENDED UP GETTING BACK ON THE HIGHWAY AND DRIVING TO A SHOPPING AREA CLOSE BY. HAD TO HAVE AAA TOW CAR TO MY HOUSE (45 MINUTES) AND THEN THE FOLLOWING MORNING, 11/13, HAVE THE DEALERSHIP TOW FROM MY HOUSE TO THE THEM (ANOTHER 45 MINUTES) . DEALERSHIP TOLD ME MY TRANSMISSION WAS FULL OF METAL SHAVINGS, WHICH WAS DUE TO THE TRANSMISSION COMING APART FROM THE INSIDE. I BOUGHT THIS CAR NEW IN MARCH 2016 AND ONLY HAVE 101K MILES ON IT, IT IS NO LONGER COVERED UNDER THE SERVICE CONTRACT (75K). WAS TOLD IT WOULD COST $6,340 TO FIX. CALLED HONDA CUSTOMER SERVICE (800-999-5901) ON 2/13 AT 3:56 PM TO COMPLAIN AND TOLD THEM THEY NEEDED TO FIX MY TRANSMISSION AS THIS WAS MANUFACTURING DEFECT. HAD THE WORST CUSTOMER PERSON EVER! (MISHA) SHE STATED SHE DIDN'T KNOW WHAT I WAS ASKING HONDA TO DO FOR ME AND THEN IMPLIED IT WAS MY FAULT NOTING SHE "TOOK" INTO CONSIDERATION MAINTENANCE DONE ON CAR, IF TRANSMISSION FLUID HAD BEEN CHANGED, MILEAGE AND NO RECALLS ON THE CAR. ALL OF THIS WAS BASED WITHOUT EVEN CALLING THE SERVICE MANAGER AT THE DEALERSHIP. INFORMED HER I HAD ALL THE MAINTENANCE REQUIRED, INCLUDING 2 TRANSMISSION FLUID CHANGES AT HONDA'S RECOMMENDED MILEAGE. AFTER ARGUING WITH HER FOR ALMOST 35 MINUTES I TOLD HER TO GIVE ME A CASE NUMBER. A SUPERVISOR IS "SUPPOSE" TO REACH OUT TO ME WITHIN 24 HOURS. HOPEFULLY HONDA WILL DO THE RIGHT THING. MY FAMILY HAS OWNED 14 HONDA'S AND NEVER HAD ANY ISSUES WITH THEM.