2019 Honda GL1800

On XXX, while I was operating my 2019 Honda Gold Wing Tour DCT (GL1800D, VIN [XXX]) on the freeway at approximately ~26k miles, the motorcycle suddenly lost drive and came to a stop and could not be restarted, leaving me stranded on the freeway — the same type of sudden power-loss hazard that Safety Recall 24V-820 was issued to prevent. The motorcycle had to be towed. Approximately 1,000 miles earlier, on 9/30/2026, Tri-County Powersports (Moorpark, CA) had performed NHTSA Safety Recall 24V-820 on this motorcycle, replacing the primary drive gear bolt on the crankshaft as the recall remedy. After the failure, the motorcycle was taken to Tri-County Powersports on April 22, 2026 (Repair Order XXX). The dealer's technician reported unusual engine noise, confirmed the motorcycle would not drive forward, removed the clutch cover, and found it full of metal debris. A large portion of the debris is aluminum, and the failure is located in the primary-drive and dual-clutch area — the same region serviced under Recall 24V-820 about 1,000 miles before the failure. The dealer estimated approximately $7,167 to remove the engine, replace both dual-clutch assemblies and the oil pump, and flush the oil system. Because this catastrophic failure occurred in the same area addressed by Recall 24V-820, only about 1,000 miles after the recall remedy was performed, I believe this is a failure or recurrence of the recalled defect following the remedy. The motorcycle was properly maintained with regular oil changes (records available). Repair orders and photographs of the debris and failed components are available on request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Honda GL1800. The contact stated that while attempting to start the motorcycle or while accelerating from a stationary position, the motorcycle occasionally stalled. There were no warning lights illuminated. The motorcycle was taken to a local dealer, where the motorcycle was diagnosed, and the contact was informed that no fault codes were retrieved and the failure was found with the motorcycle. The motorcycle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 34,000.

Motorcycle was bought new in 2023 February. In April of 2024. There is a internal rattling noise at the rear of the engine between the transmission and engine area when the motorcycle. Downshifts. I called the dealer right away and was told to stop riding it. The soonest they could get me on the schedule was the end of May. The bike had just over 1,000 mi. At this time. I dropped the bike off around May 27th to be looked at the following week on my appointment. 2 weeks go by and they still haven't even looked at my bike yet. They finally called me around the 20th of June and told me there's a noise at the back of the engine around the transmission area. Which I already knew that and told them and gave them video of the noise when it was happening. They wanted my okay to tear into it and figure out what was making the noise. They called Honda corporate and told them what was going on and they okayed them to continue with the exploratory tearing apart of my bike to find out what was going on. I called back weeks later to find out what was going on and they still haven't touched my bike. They said they will be able to work on it around the end of June beginning of August. I called last week which was around August 10th and they still have not touched my bike. This is the same dealership that I bought this bike and the same type of bike the year before from and they do not want to help me on just returning this bike and giving me another bike. I am basically going in one entire season with no bike. Mind you it's a $25 to $30,000 bike that I have literally put 700 mi on and now I'm going to be whenever I get my bike back. It's going to be already torn to pieces to figure out what's going on and then hopefully fixed. And now I have to ride a bike that has been torn apart. Put bad together by multiple people is what it sounds like and the warranty will already be one year gone from that. At this point I feel this bike is defective and should be replaced.

The contact owns a 2019 Honda Gold Wing GL1800. The contact stated the while riding at various speeds, the motorcycle failed to shift correctly to the next gear. The vehicle failed to shift out of first gear. Additionally, while in fourth gear the vehicle shifted to seventh gear independently. The motorcycle was taken to the local dealer and diagnosed that the speed monitor needed to be replaced. The motorcycle was repaired however, the failure recurred. The manufacturer was notified of the failure however, no further assistance was provided. The approximate failure mileage was 1,100.