2010 Honda GL1800

TL* THE CONTACT OWNS A 2010 HONDA GOLDWING. THE CONTACT STATED THAT THE REAR BRAKE PEDAL WAS DEPRESSED BUT FAILED TO ENGAGE. THE VEHICLE WAS TAKEN TO ATLANTIC CYCLE & POWER DEALER (4580 CRAIN HWY, WHITE PLAINS, MD 20695, (301) 392-1770) WHERE IT WAS DIAGNOSED THAT THE REAR MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED FOUR TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. THE VIN WAS NOT AVAILABLE. *TR

AT 35 TO 40 MILES PER HOUR, I COULD NOT ACCELERATE TO 45. ENGINE SOUNDED STRAINED AND I SMELLED BURNING SMELL. MY HAND BRAKE BECAME LOCKED OPEN WITHOUT ANY ABILITY TO PRESS DOWN ON THE BRAKES. I HAD TO PULL OVER AND WAS STRANDED IN LEFT TURN LANE. I KNEW FROM PREVIOUS RE-CALL NOTICE THAT THE BRAKES CAN LOCK, BUT MY BIKE HAD THE RE-CALL FIXED WHERE THE MASTER CYLINDER WAS REPLACED, IT STILL FAILED. MY BIKE WAS TOWED IN TODAY TO THE DEALERSHIP AND I WILL NOT HEAR UNTIL THEY LOOK AT IT. I KNOW IT WAS THE BRAKES THOUGH AND I AM REALLY UPSET THAT THE RE-CALL FIX MAY NOT BE A FIX AT ALL. I WAS ON THE ROAD GOING STRAIGHT IN MOTION WHEN THIS HAPPENED.

TL* THE CONTACT OWNS A 2010 HONDA GOLDWING. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT APPLIED THE FRONT AND REAR BRAKES, BUT THE REAR BRAKES FAILED AND THE MOTORCYCLE SKIDDED. THE CONTACT MANEUVERED OFF THE ROAD AND SHUT OFF THE MOTORCYCLE. THE DEALER WAS CONTACTED AND GAVE INSTRUCTIONS TO REPAIR THE BRAKE CYLINDER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,200.

TL* THE CONTACT OWNS A 2010 HONDA GOLDWING MOTORCYCLE. THE CONTACT STATED THAT THE BRAKES SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER, THE BRAKE ROTOR AND PADS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,250.

SLOWING DOWN TO MAKE A LEFT TURN, REAR BRAKE WAS APPLIED LIGHTLY. REAR BRAKE LOCKED UP, SLIDING REAR TIRE , CAUSING WRECK. I WAS TAKEN TO HOSPITAL, WHERE I WAS DIAGNOSED WITH MULTIPLE BROKEN BONES (RIBS, SHOULDER, LEFT ANKLE, OTHERS). TWO WEEKS IN GREENVILLE HOSPITAL SYSTEM, REHAB, TWO MONTHS IN WHEELCHAIR. ONE YEAR LATER, I RECEIVED LETTER FROM HONDA TELLING ME THE REAR BRAKE WAS DEFECTIVE, AND COULD CAUSE AN ACCIDENT. TOO LATE FOR ME, I HAD ALREADY HAD MY ACCIDENT, AND LATER SOLD THE MOTORCYCLE. *TR

TL* THE CONTACT OWNED A 2010 HONDA GOLDWING MOTORCYCLE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKES WERE APPLIED. AS A RESULT, THE CONTACT CRASHED THE VEHICLE INTO A GUARDRAIL. THE CONTACT SUFFERED AN AMPUTATION OF THE LEFT LEG THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000.

SAFETY ISSUE AND NEEDS IMMEDIATE ATTENTION I TOOK MY BIKE IN TO HAVE A FRONT TIRE PUT ON AND FOUND OUT THE FRONT BRAKE PADS WERE WORN OUT [PREMATURELY] THERE WAS A RECALL DONE ON THE SECONDARY MASTER CYLINDER AND SUPPOSEDLY CHECKED GOOD PREVIOUSLY. I THINK THE RECALLED ITEM IS BAD AND HAS BEEN BAD CAUSING THE BRAKES TO WEAR OUT. HONDA CORPORATION CUSTOMER SERVICE IS SAYING THAT THE BIKE IS OUT OF WARRANTY EVEN THOUGH IT IS JUST A FEW DAYS OUT THEY WILL NOT DO ANYTHING FOR ME AND THE BIKE WAS MODIFIED SO THEY ARE WASHING THEIR HANDS OF THE PROBLEM. I HAD THEM PUT NEW BRAKES ON AT THE DEALER AND FLUSH THE ENTIRE BRAKE SYSTEM. IT TOOK THEM A WEEK TO FIX IT 11/09/13 THE JOB WAS DONE NOW 12/02/13 THE BRAKES LOCKED UP HAD A HOT BURNING SMELL AND THE BRAKE TEMPERATURE OF THE REAR BRAKES WERE AT 330 DEGREES WHEN I LEFT IT AT THE DEALERSHIP. THE DEALERSHIP HAS DONE EVERYTHING THEY COULD FOR ME. SO MY COMPLAINT IS WITH HONDA CORPORATE. HONDA CORPORATE RESPONSES WERE 1. THE CUSTOMER RIDES WITH HIS FOOT ON THE BRAKE 2. THE BIKE IS OUT OF WARRANTY 3. THE BIKE WAS MODIFIED 4. THE DECISION HAS BEEN MADE BY HONDA THAT THEY WILL DO NOTHING FOR CUSTOMER SATISFACTION. I BELIEVE THE BRAKES WEARING OUT PREMATURELY AND NOW THE BRAKES BEING LOCKED UP ARE ALL A RESULT OF THE FAILED PART THAT IS A KNOWN DEFECT AND HONDA IS REFUSING TO REPAIR THE PARTS THAT ARE WEARING OUT EARLY OR DO ANYTHING FOR CUSTOMER SATISFACTION. THIS NEED TO BE LOOKED INTO AND HONDA NEEDS TO BE HELD RESPONSIBLE. IF THIS IS THE WAY THEY TREAT CUSTOMERS I DON'T NEED TO BE ONE OF THEIR CUSTOMERS. I HOPE SOMEBODY CAN CONTACT HONDA CORPORATE AND HAVE THEM RESOLVE THEIR PROBLEM. THEY ARE PLAYING WITH MY LIFE THIS IS A VERY SERIOUS ISSUE WITH BRAKES AND IS A KNOWN PROBLEM, WHICH COULD RESULT IN AN ACCIDENT OR DEATH. I THINK HONDA NEEDS TO TAKE THIS INTO CONSIDERATION. THIS IS A SAFETY ISSUE AND NEEDS IMMEDIATE ATTENTION. *TR

AT THE GAS STATION THE BRAKES BLOCKED . THE MANUFACTURER HONDA ISSUED A RECALL IN 2012 . I TOOK THE MOTORCYCLE TO THE DEALER AFTER CHECKING IT I WAS TOLD THE PROBLEM WAS FIXED . BETWEEN THE RECALL AND THE PROBLEM THE MOTORCYCLE WAS REVISED TWICE FOR 8000 AND 12000 MILES. DURING THESE REVISIONS THE BRAKES SHOULD HAVE BEEN CHECKED , THEY WERE NOT . IMAGINE WHAT HAPPENS IF I AM ON THE ROAD AT 55 MILES AN HOUR AND THE BRAKES BLOCK WHAT DO YOU SUGGEST ME TO DO SINCE THE MANUFACTURER , HONDA AND THE DEALER ARE NOT VERY HELPFUL . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHEN I APPLIED REAR BRAKE, I COULD FEEL A RAPID VIBRATION IN THE BRAKE PEDAL. IT VIBRATED THE ENTIRE BIKE. THE FAIRING RATTLED FROM THE VIBRATION. THIS DID NOT HAPPEN ON MY 2008 GOLDWING AND IT DID NOT HAPPEN ON THE 2010 GOLDWING UNTIL AFTER THEY DID THE RECALL ON THE BRAKES. AFTER THE RECALL IT STARTED DOING IT. I DID NOT HAVE THIS PROBLEM FOR THE FIRST 19,000 MILES. THE FACTORY REP SAID THAT IT WAS ENGINEERED THAT WAY AND IT WAS SUPPOSE TO DO IT BUT HAD NO ANSWER WHY IT DIDN'T DO IT BEFORE. SOMEONE SAID THEY SPOKE TO A HONDA SERVICE REP AND HE TOLD THEM THAT HONDA IS WELL AWARE OF THE PROBLEM BUT HAS NO INTENTION OF DOING ANYTHING ABOUT IT. I TOOK MY BIKE TO TWO DIFFERENT HONDA SERVICE DEPARTMENTS. BOTH SERVICE MANAGERS AGREED THAT THERE IS SOMETHING WRONG. THE HONDA REP DENIES THERE IS ANYTHING WRONG BUT EVERYONE KNOWS THERE IS A PROBLEM. IF BRAKES FAIL AND SOMEONE IS KILLED, I HOPE HONDA IS SUED OUT OF BUSINESS BECAUSE THEY KNOW THERE IS A PROBLEM. *TR