2020 Honda Civic

The contact owns a 2020 Honda Civic. The contact stated that while driving at various speeds, the vehicle was drifting to the left. There was no warning light illuminated. The contact stated that after a while, the contact started to hear an abnormal ticking sound coming from the vehicle. The contact took the vehicle to a dealer and was informed that the power steering rack was defective and needed to be replaced; however, the part needed for the repair the vehicle was on backorder. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The VIN was not available.

On March 29, 2023 around 6:30PM on my way home from work, my car stopped me in the middle of I-78. The engine just kept revving when i push the accelerator but won't move forward. I was able to safely pull over to the side. No warning lamps, messages or other symptoms of the problem noted prior to the failure. The following day (March 30, 2023), I dropped off my car to Planet Honda at 2285 US-22, Union, NJ 07083. Tel #'s: (866)226-2469; (609)236-2393. Then, I was informed that the transmission is broken or cannot be fixed, and a new transmission (Part #: 06200-5DJ-040-RM) were ordered and was told that it is covered by warranty. It's been 67 days now (2 months and 6 days) that Honda Corporate cannot give me the timeframe when will my car be repaired after numerous conversations from calls, and texts. My Case Number Honda Corporate Customer Service gave me is: 13736133.

I purchased a brand new 2020 Honda Civic SI in April 2020. Around 24,000 miles, the clutch started slipping. I took the vehicle into a Honda dealership where I purchased the vehicle and was informed the clutch assembly failed and the cost of the repair was $4,400. The dealership told me it was due to abuse of the clutch and clutches are considered wear and tear items so I would be responsible for the entire repair. I have owned 10 manual transmission vehicles prior to this Civic and I have never burned out a clutch--I was able to get more than 125,000 miles from one of my cars before the clutch had to be replaced. There are 15 complaints on this site regarding clutches wearing out on 2020 Honda Civics so could this be a problem on Honda's end. I placed several calls to American Honda customer service and their response is always the same, they don't see a problem with their clutches so they are not going to reimburse me for the repair. After many calls to the dealer, they finally agreed to cover 50% of the repair so ended up paying around $2,300.

My infotainment center has repeatedly failed during operation. It is distorted while driving, freezes, stuck on previous screen display. This causes all safety features to be inoperable. I can’t see the camera back up display. I can’t see the map or upcoming exit/next direction. The Honda genius features are impacted by this. My vehicle suddenly thinks I am exiting while I’m driving and randomly slams on breaks with no vehicle or object in front of me, it jerks my wheel even though there is no car or barrier next to me. I have resorted to turn off all of the safety features due to the infotainment center glitches making my vehicle very unsafe to operate. I have been in several near miss single vehicle accidents. Picture added to show screen distortion and no direction listed. Should be displaying navigation and upcoming turn but is frozen and distorted.

The contact owns a 2020 Honda Civic. The contact stated that the weather stripping on the vehicle was previously replaced several times, in addition to the under carriage. The contact also stated that the driver's side door panel was detaching from the door. The vehicle was taken to the dealer, who used physical force to move the door panel into place. The dealer informed the contact that the vehicle could not be repaired free of charge because it was out of warranty. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the dealer needed to send a diagnostic report and estimate for consideration to cover the repair. The failure mileage was unknown.

Yesterday I was driving my 2020 civic when my sunroof exploded spontaneously. I have dash cam(front and rear facing video) showing exactly what happened. No debris hit the car, no bumps were hit, and driving conditions were perfect. I know for a fact that this happened without any reason and I looked into it and there is currently a class action lawsuit with Honda about this problem. There is a problem in the manufacturing process that caused this and should be fixed.

The contact owns a 2020 Honda Civic. The contact stated while pressing the key fob to unlock the doors, the doors remained locked. The contact had to manually unlock the doors. The contact attempted to lock the vehicle with the key fob however, the doors failed to lock as needed. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 28,000.