2019 Honda Civic

TL* THE CONTACT OWNS A 2019 HONDA CIVIC. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE THE DRIVER DISCOVERED THAT THE POWER STEERING AND BRAKES WERE INOPERABLE. THE VEHICLE WAS TOWED TO DCH HONDA OF TEMECULA LOCATED AT (26755 YNEZ RD, TEMECULA CA) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT SEVERAL ELECTRICAL WIRES HAD BEEN EATEN BY RODENTS WHICH CAUSED THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.*DT*JB *BF CONSUMER STATED [XXX] IS THE STEPFATHER AND SHE IS THE OWNER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

AUDIO SYSTEM WILL INTERMITTENTLY DISABLE SOUND OUTPUT ON ALL CHANNELS: BLUETOOTH,AM,FM,XM RADIO, PHONE CALLS, ETC. CAR AUDIO AMPLIFIER OVER HEATING. TEMPERATURE MEASURED AT 197 DEGREES F. RISK OF FIRE. IN ORDER TO RESUME AUDIO OUTPUT, VEHICLE MUST BE COMPLETELY SHUTDOWN AND RESTARTED. WHEN THE RADIO IS OPERATIONAL FOR A CERTAIN PERIOD OF TIME AT A CERTAIN VOLUME IT OVERHEATS AND SHUTS DOWN.

I OWN A 6 SPEED MANUAL SPORT COUPE PURCHASED ON 5/30/19. ON 2/10/20 I WAS STOPPED AT A LIGHT ON A SLIGHT DOWNHILL 15- 20' BEHIND CAR IN FRONT. SHIFT WAS IN NEUTRAL WITH MY FOOT ON BRAKE PEDAL. AFTER A WHILE, MY CAR STARTED MOVING FORWARD. I PUSHED HARDER ON THE BRAKE PEDEAL BUT NO RESPONSE AND COASTED INTO REAR OF CAR. ONE PERSON IN EACH CAR AND NOBODY INJURED. FEARFUL THAT BRAKE FAILURE WOULD OCCUR AGAIN, HAD CAR TOWED TO LOCAL HONDA DEALER WHERE PURCHASED. RECEIPT TO ME INDICTED THEY DID DIAGNOSTIC TESTING, INSPECTED BRAKE SYSTEM AND TEST DROVE CAR. "ADVISED CUSTOMER NO PROBLEMS AT THE MOMENT". AS NOTED BEFORE TESTING, SINCE NO MANUFACTURER DEFECTS FOUND WAS CHARGED $139.95. ON 2/11, RECEIVED CALL FROM MGR. OF HONDA SVC. DEPT. DUE TO MY NEGATIVE SURVEY RESPONSES. TOLD HIM I WAS NOT SATISFIED WITH ANSWER BY EMPLOYEE TO MY QUESTION OF WHY FORWARD COLLISION MITIGATION/FCM DID NOT BRAKE WHEN GETTING CLOSE TO CAR. MGR. STATED THAT FCM IS DESIGNED NOT TO WORK WHEN CAR IN NEUTRAL OR REVERSE. I CONSIDER LACK OF FCM IN NEUTRAL TO BE A SERIOUS SAFETY DESIGN FLAW. MGR. THEN RECOMMENDED THAT I OPEN CASE WITH HONDA CUSTOMER RELATIONS WHICH DONE ON 2/14. REP. TOOK DOWN MY INFO. AND ASKED WHAT I WANTED FROM HONDA. I SAID THEY NEED TO DETERMINE WHY THE BRAKE FAILURE HAPPENED AND WHAT CAN BE DONE SO I HAVE CONFIDENCE THAT IT WILL NEVER OCCUR AGAIN. SHE THEN GAVE ME A CASE # AND STATED THAT IT WOULD NEED TO BE REFERRED TO THE "LEVEL 1" DEPT. HANDLING ACCIDENTS/INJURIES/FATALITIES. RECEIVED A CALL FROM "LEVEL 1" ON 2/17 BUT WAS TOLD THERE WAS NOTHING THEY COULD DO/WAS A LOCAL DEALER ISSUE AND HE WAS TO CONTACT THE MGR. OF THE LOCAL HONDA SVC. DEPT. I SENT VOICE/E-MAILS TO MGR. OF LOCAL HONDA SVC. DEPT. ON 2/21 NOTING MY EXPERIENCE WITH CUST. RELATIONS/"LEVEL 1", AND ASKING WHAT ARE THE NEXT STEPS -- AWAITING RESPONSE. I AM CURRENTLY DRIVING THE CAR IN FEAR/ON EDGE. *LN *AS

TL* THE CONTACT OWNS A 2019 HONDA CIVIC. THE CONTACT STATED THE ADMISSION ERROR WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED LOCAL UNNAMED DEALER AND THE SERVICE DEPARTMENT WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC, WHERE HE WAS INFORMED THE FAILURE WAS ASSOCIATED TO UNKNOWN SOFTWARE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2019 HONDA CIVIC. WHILE DRIVING 60 MPH, ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AS THE VEHICLE SIMULTANEOUSLY SLOWED DOWN. THE POWER STEERING ALSO SEIZED AS THE CONTACT ATTEMPTED TO PULL THE VEHICLE OFF TO THE SHOULDER. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME. THE VEHICLE WAS TOWED TO HONDA CARS OF BOSTON (100 BROADWAY, EVERETT, MA 02149, (617) 381-9000) WHERE IT WAS DETERMINED THAT THE RADAR ON THE VEHICLE HAD ACCUMULATED DEBRIS, WHICH CAUSED THE VEHICLE TO BE OBSTRUCTED. THE VEHICLE WAS CLEANED AND RETURNED TO THE CONTACT. THE MANUFACTURER WAS NOTIFIED AND A COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000.

2019 HONDA CIVIC. CONSUMER WRITES IN REGARD TO DESIGN DEFECT WITH THE VISIBILITY OF THE REAR WINDOW BECAUSE IT IS TILTED UPWARDS. *AS THE CONSUMER STATED SHE BACKED INTO A VEHICLE DUE TO BEING UNABLE TO SEE THE VEHICLE IN THE REAR. THE BOTTOM PART OF THE IMAGE ON THE REVERSE CAMERA IS CUT OFF BY THE BODY OF THE VEHICLE. WHEN IT RAINS THE WATER COVERS THE CAMERA LENS. *JS