2019 Honda Civic

My car is not starting properly due to the recall. I reached out to my dealership and they basically told me there is nothing they can do due to the part being on recall. I am a single mother to a [XXX] daughter and with this being my only form of transportation I cannot afford to get a new vehicle or miss work due to not having a vehicle. I am worried my car will stall in the middle of the road with my daughter in it. I am upset the dealership told me there is nothing they can do when it is primary not my fault there is a recall or parts. I understand but this is unfair to costumers for the company not having back up plans in this type of situations. I cannot continue paying for a car that is broken that is out of my control. Is there a different route we can take for this issue ? A replacement ? A refund ? Anything. I don’t mean to be rude. Just very frustrated and upset. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the vehicle had failed to start even though a new battery had been installed in the vehicle. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 36,000. Parts distribution disconnect.

The steering system on our 2019 Honda Civic "sticks" when operating the car. When driving on the interstate, even a small adjustment to stay in one's lane requires a significant force. This causes the car to over-correct once the steering breaks free. At times the force is so high that the lane keeping assist system (LKAS) feature is unable to provide the necessary force to make the correction. Also, when at high speed going around a curve (like on a flyover ramp going from one interstate to another), the wheel is very difficult to move. Typically, a car's steering will tend to move back towards driving straight. This tendency doesn't happen at all. If I don't return the car to straight with significant force, the car will continue the curve and would eventually drive off the road. The steering has been inspected by Honda technicians and they recommend replacing steering gearbox and tie rods. The car has 65,000 miles on it and replacing the steering at this age seems irregular. While I have the latest date I drove the car listed, this is a persistent problem and has been an issue for several months.

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue and confirmed there was a shortage of parts for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

When making a left turn/curving left or even driving straight on the highway the steering wheel is sticking and or gets stuck turning left. To get out of the stuck portion of the steering wheel requires extra force that feels very unsafe as it pops or jolts. This is very unsafe because while in a left turn when the steering gets stuck instead of naturally straightening, an overcorrection in steering is made when it pops/jolts out of the sticky spots. This a constant issue having to fight the steering wheel driving straight down the freeway, and is quite scary during or coming out of a left turn. When parked or not moving the problem still occurs. My safety and others is put at risk when the sub average driver is unable to make the proper adjustments when the steering gets stuck causing me or whomever driving this car to veer into whatever the steering wheel is stuck pointing at. The problem has been reproduced. NO warning lamps or messages have appeared. I recall this starting about 6 months ago.

The contact owns a 2019 Honda Civic. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Steering wheel sticks with left turn. Once on the Highway the steering wheel is tough to bring back straight requiring constant micro readjustments even when going straight. When bringing the steering wheel back to the center from a left turn at slow and highway speed, the steering wheel clicks, notches, and catches making my car unsafe to drive on the highway especially.