2019 Honda Civic

Recall on fuel pump; multiple dealers do not have the replacement piece, they say “you can but don’t call other dealers.” I made an appointment over the phone to fix said recall, finally a dealer didn’t say they were out of the part. I show up. It’s a joke. No parts available. “We’ll send a notice in the mail” They aren’t “helpful” Honda people. They physically told me, you have to wait for a problem to happen with this recall and maybe we’ll prioritize you. Basically it’s a lottery if this will be fixed, and it’s only most likely if you get hurt. They’re waiting for accidents to happen to HAVE to fix the cars. Excuses do not save lives, taking cars with issues off the road does. It’s may 19th 2024 and this recall allegedly occurred 12/18/24

My emergency braking system goes off constantly without anything in front of me. I almost got rear ended on a highway because my car came to a dead stop with nothing in front of me or even on the sides of me. It does this daily. My car also has been having a delayed start. It sounds like it almost does not want to start but then starts. Both of these issues have been affecting other Hondas including regular civic sedans but excluding my model and have recalls issued.

I was just sold this car [XXX] I don’t know why the dealer sold me this car with this safety hazard my wife is the one driving it I Believe they should have repair this or solve this problem before selling a car with a recall I had recalls and other car and they being fixed my name is [XXX] [XXX] purchase the car at Honda heritage INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Honda fuel pump had a recall back in 2020-2021, which was replaced months after. Now, two years later my car has completely stalled out on me in the middle of driving, not once but TWICE. In the middle of the road. Both incidents happened when I had gas in my car, full battery, etc. and would not turn on until again (both times) until I manually put gas in it. Accelerating is extremely weak, engine is sputtering constantly. Brought it to Commonwealth Honda after the first incident, no answers. After having this happen a second time, i brought it back a second time. I was told there is nothing they can do as they can't see the car stalling in person. I have reiterated to both technicians and management that this car is NOT safe to drive due to a faulty fuel pump, and I am being told tough luck. I would like this problem and these incidents documented in the event I do end up getting injured from this faulty part they are refusing to fix. It has happened two times in the last month, and i'm sure it won't be the last.

I received a recall notice for the fuel pump module. The Safety Consequence in the recall notice says the following: An inoperable fuel pump could prevent an engine from starting, cause a vehicle to lose drive power, or stall while driving, increasing the risk of a crash or injury. The replacement parts needed to repair your vehicle are not currently available but are expected to become available in the fall of 2024. I should be entitled to a loaner car until the part becomes available and is fixed. If my car stalled while making a left turn in an intersection could be deadly. I called the Honda Motor Company and they reiterated the same information in the recall notice. So, no help there.

My 2019 Honda Civic has been under recall for months now. I wonder why it's taking so long for Honda to come up with a resolution. I called the Honda Recall/Customer Service Line a few weeks ago, and they said that the part was unavailable and that I should talk to my dealer to get an inspection to rule out any other causes. Over the past six months, I've been having on-again, off-again issues with my car, specifically after fuel-ups at gas stations. Initially, I thought this was an issue with the fuel quality, so I reported it to the Arizona Department of Agriculture, who told me the gasoline was acceptable. I've had to use fuel system cleaners and slightly higher-tiered gas as a scapegoat measure. Considering that this recall can cause issues with the fuel pump module and result in stalls, increasing the risk of injury and death, I would have hoped Honda would have come to a solution by now.

I received a notice from Honda dated "February 2024." The notice states that "the fuel pump module may have an improperly molded impeller. Over time the impeller can deform and cause the fuel pump to become inoperable . . . an inoperable fuel pump could prevent an engine from starting, cause a vehicle to lose drive power, or stall while driving, increasing the risk of a crash or injury." Honda acknowledges the fact that there COULD be an issue with certain of their vehicles, but later states that "[t]he replacement parts needed to repair your vehicle are not currently available but are expected to become available in the fall of 2024." Knowing that Honda wants me to drive a possibly defective vehicle for at least 6 more months while KNOWINGLY allowing me to do so with the "increas[ed] . . . risk of a crash or injury," is extremely concerning. I contacted American Honda Motor Co., Inc. customer service and the representative informed me that she has "made a case" for me and that, "if anything happens, just bring it to a dealer." She could not provide me adequate answers to my follow-up questions. Specifically, I am concerned that, if it does happen, why bring it to a dealer? Honda has explicitly stated in their recall notice that the "parts needed to repair [my] vehicle are not currently available." Additionally, suppose, as Honda cautions, the "risk of a crash or injury" occurs and I do not have the opportunity to make it to a dealership? I, any passengers, or any other driver on the road, Honda operator or not, could become deceased as a result of an "inoperable fuel pump." I also drive a Kia Stinger and, as your agency might be aware, this issue was front and center with Kia a few months ago. Unfortunately, my Stinger fell victim and thankfully, I was in my driveway when it occurred. I am not comfortable driving this 2019 Honda Civic given this information and my past experience. This behavior and "notice" from Honda is evidence of their negligence.