2018 Honda Civic

My 2018 Honda Civic is presenting with issues related to another safety recall, but my Vin doesn't come up for that recall. I got diagnostics done for this issue at a Honda certified dealership, the wanted over $5600 to repair the safety recall issue because my Vin doesn't come up for that specific recall- only one of the safety recalls, which they do not have parts for. I got a second opinion with another mechanic who confirmed that what's going on with my car is a recall safety issue on Honda's part, not my own. My car is not safe to drive due to a rack and pinion safety issue and a fuel pump issue and the safety issues have gotten worse. Others and my own safety is put at risk because the car doesn't have a lot of power to maneuver the vehicle safely as well as the steering locking up. My vehicle shows no lights on the dash.

Vehicle is stalling and not moving forward when pressing accelerator, resulting in almost getting hit at intersection on [XXX] in Ogden Utah at intersection of [XXX] and [XXX] [XXX] When starting vehicle, the engine turns over and won't start for several attempts and then randomly starts when tapping accelerator. I believe my vehicle has a bad Fuel Pump and needs to be replaced in accordance with NHTSA 23V-858. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have scheduled and attended several appointments to have my fuel pump replaced as per the recall. The only dealership that is within 20 miles of my home (El Paso Honda 1490 Lee Trevino, 79936) keeps refusing to do the replacement. I have expressed that my engine is losing power when going uphill and when driving on I-10. They refuse because the check engine light isn't on. This recall has been in effect since last year and the dealership keeps blaming Honda stating they cannot order the part unless the check engine light is on.

I believe the dealer/manufacturer has failed to remedy the fuel pump module improperly molded impeller in a timely manner. On [XXX] and [XXX] I had incidents of my vehicle's engine being prevented from starting. An independent mechanic stated that this was likely related to my vehicle's fuel pump recall. I contacted Honda customer service shortly after the [XXX] incident by telephone and I was told that unless a Honda mechanic diagnosed my issue as definitively related to the fuel pump, there was no recourse to expedite the repair. I was not assured that there would be no diagnostic charge associated with the inspection by a Honda repair person. Following the [XXX] incident, I contacted Nucar Honda in Norwood, MA to attempt to expedite the repair for my vehicle. I was told to bring in the vehicle several days later. The week of April 16 I brought the vehicle in and was told I would need to pay a diagnostic charge if they did not find a fuel pump issue in my vehicle, which is not what the recall specialist had said. I left and following consultation with the recall specialist the next day, I returned with my vehicle in hopes of expediting the recall repair for my vehicle. At that point and following my additional calls on [XXX] and in the following days, I was told that the safety recall repair parts were still not readily available and would likely be ready "at the end of the summer" or "best case scenario at the end of July." As I have contacted Honda and the local dealership since the end of January/beginning of February 2024 for a safety recall repair that is estimated to be available only half a year later, this is outside what is noted by the NHTSA as a reasonable amount of time. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was first informed that there was a recall (23V-858) on my 2018 Honda Civic for a fuel pump module back in December 2023. When no information came from Honda as to when the dangerous problem would be repaired, I was informed by the dealership that the repairs could start as early as April of 2024. It is now the end of May and there still no word on when the Honda dealer will have the parts to repair the defect. It has been 6 months since the recall with no further information nor cooperation from Honda on when this issue will be resolved.

This is in regards to the open recall on my vehicle. The dealership is not able to perform the repair because they say they do not have enough replacement parts from Honda. They're only accepting customers who are experiencing a problem to do the repairs. This is unacceptable for a recall. I shouldn't have to wait til my car breaks, and potentially crash, in order to get a recall issue repaired. The recall number is NHTSA#: 23V-858 MFR#: MGL / 23V-858