2018 Honda Civic

This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one? Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket? This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.

Honda is failing to resolve the safety recall on my 2018 Civic in a timely fashion. Despite notifying me in February 2024 of an issue related to a faulty fuel pump module, no dealership in my local area was able to make a replacement due to a lack of parts. I received a second notice in October 2024 that parts are now available, yet local dealerships are telling me that they either don't know when parts will be shipped out by Honda or that I'll have to wait until December. As mentioned in the recall, this can lead to various problems such as the engine not starting, vehicle stalling while driving, increased risk of crashing, and emission issues.

I received a Recall notice in the mail dated October 2024. The notice sent to inform me that these parts are now available and I can bring my vehicle in for a free repair. I scheduled my repair appointment on 11/08/2024 at 7am to John Hinderer Honda in Heath, OH 43056. When I arrived they told me they have not received any parts. They don’t know when they will receive them. The service department did acknowledge that they had some parts but were saving them for any breakdowns. I found this recall letter misleading. I have attached this letter to this complaint.

After the recent fuel pump recall repair, there has been a smell of gasoline for about a month, bad enough that it seems unsafe to keep the car in the garage. (There is no smell of gasoline inside the car.) Fuel mileage has consistently been about 2 mpg lower. The problem is especially bad after refueling, and gradually gets better as the tank empties. The problem returns with the next refueling. There seem to be many cars in the same situation. There is inadequate work dealing with this recall, and dealers are not fixing what they broke, despite the hazard.