2018 Honda Civic

TL* THE CONTACT OWNS A 2018 HONDA CIVIC. THE CONTACT STATED WHILE DRIVING 55 MPH, WHEN WARM AIR WAS ENTERING THE CAB OF THE VEHICLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER HONDA OF VALLEY STREAM SERVICE LOCATED AT 396 W MERRICK RD, VALLEY STREAM, NY 11580, (516) 285-6655, AND WAS INFORMED WITH NEEDING AC COMPRESSOR TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 39,948.

WITHOUT WARNING OR WHEN I COME OUT TO MY CALL, ALL THE WINDOWS ARE ROLLED DOWN, AND THE SUNROOF IS OPEN. I HAVE BEEN REPEATEDLY TOLD BY THE DEALERSHIP THAT THIS IS AN OPERATOR ERROR AND THAT THE FUNCTION ON MY KEY FOB MUST HAVE BEEN ACCIDENTLY PRESSED. HOWEVER, THIS ISSUE HAS HAPPENED WHEN THE KEY FOB IS NOWHERE NEAR THE VEHICLE. THIS ISSUE HAS OCCURRED THREE TIMES AT HOME WHERE I KEEP THE KEY FOB AT LEAST 30 YARDS AWAY FROM THE VEHICLE. IN ADDITION, THE ISSUE HAS OCCURRED TWICE AT WORK WHERE THE VEHICLE IS OVER 50 YARDS AWAY AND MUST PASS THROUGH 1.5 FEET OF CONCRETE TO SEND A SIGNAL TO THE CAR. IN ADDITION, THE NUMEROUS TIMES (I HAVE LOST COUNT) THE TRUNK WILL OPEN WITHOUT ACTIVATING THE KEY FOB OF DEPRESSING THE KNOB IN THE CAR. AGAIN, I HAVE BEEN TOLD BY DEALERS THAT IT IS OPERATOR ERROR. HOWEVER, EACH TIME THIS OCCURS, THE KEY FOB IS IN MY HAND ON THE WAY TO THE CAR OR IN THE CONSOLE AREA WHERE IT IS NOT BEING TOUCHED BY ME OR BY ANYTHING ELSE. IT HAS OCCURRED IN MY DRIVEWAY AND ONCE WHILE THE CAR WAS IN MOTION'CAUSING ME TO QUICKLY PULL OVER SO THE CONTENTS OF THE TRUNK DO NOT FLY OUT AND HIT SOMEONE. BESIDES THE OBVIOUS SAFETY AND SECURITY ISSUE, THIS PROBLEM HAS CAUSED A GREAT DEAL OF WATER DAMAGE TO THE INTERIOR OF THE VEHICLE AND MAY HAVE GOTTEN INTO THE ELECTRICAL SYSTEM VIA THE HANDS-FREE SYSTEM IN THE CONSOLE AND THE USB PORT IN THE CENTER COMPARTMENT'BOTH OF WHICH WERE COVERED IN WATER DURING THIS PAST INCIDENT WHEN IT WAS HEAVILY RAINING. I HAVE BEEN TOLD BY THE DEALERSHIP THAT THESE ARE FLUKES, AND HONDA HAS NOT AND WILL NOT MAKE IT POSSIBLE TO DISABLE THIS FEATURE. THE 200+ COMPLAINTS/REPORTS ON THE NHTSA WEBSITE INDICATES TO ME THAT IT IS NOT A FLUKE. AS THE OWNER, I SHOULD BE ABLE TO BE DISABLE THIS FEATURE SO FURTHER DAMAGES, SAFETY, AND SECURITY ARE NOT AN ISSUE. THE HONDA CIVIC IN QUESTION IS LESS THAN TWO YEARS OLD.

SEVERAL ISSUES WITH THE TOUCH SCREEN, WHEN COLD OUT THE SCREEN WILL NOT COME ON, ONLY DISPLAYS A BLANK WHITE SCREEN. THIS REQUIRES SEVERAL RESTARTS, SCREEN GOES BLANK (BLACK) LOSE ALL CONTROLS AND RADIO. EVEN AFTER PULLING OVER AND RESTARTING THE VEHICLE SEVERAL TIMES, SOMETIMES IT WILL NOT COME BACK ON FOR MILES AND THEN COMES IN AND OUT UNTIL IT FULLY REBOOTS. WILL MAKE A TONE AND SHUT DOWN THE ENTIRE SCREEN DURING NAVIGATION AND AFTER PULLING OVER AND RESTARTING THE VEHICLE SEVERAL TIMES, WILL SOMETIMES NOT RE-ENGAGE NAVIGATION AT ALL, UNTIL NEXT DAY.

ON JUNE 21, 2019, OWNER OF A 2018 HONDA CIVIC 5 DOOR HATCHBACK GRAND TOURING WAS DRIVING ALONG A 4 LANE DIVIDED HIGHWAY IN A 45 M.P.H. ZONE. SPEED WAS APPROXIMATELY 46 M.P.H. THE COLLISION MITIGATION BRAKING SYSTEM (CMBS) SUDDENLY ACTIVATED WITHOUT THERE BEING A VEHICLE OR PERSON IN FRONT OR TO THE IMMEDIATE EITHER SIDE FRONT OF THE CAR. THE CMBS WENT DIRECTLY INTO STAGE 3 ACTIVATION OUT A POSSIBLE 3 CMBS STAGES. THESE ARE: STAGE 1: VISUAL AND AUDIBLE WARNING STAGE 2: VISUAL AND AUDIBLE WARNING AND LIGHT BRAKE APPLICATION STAGE 3: VISUAL AND AUDIBLE WARNING AND STRONG BRAKE APPLICATION THIS ALMOST CAUSED OWNERS CAR TO BE REAR ENDED BY THE VEHICLE TRAVELING DIRECTLY BEHIND OWNERS CAR DUE TO THE VIOLENT AND STRONG APPLICATION OF THE BRAKING SYSTEM IN OWNERS CAR. REMEMBER, NO CARS TO FRONT OR IMMEDIATE FRONT SIDES OR A PERSON IN THOSE POSITIONS EITHER. THE APPLICATION OF THE CMBS CAUSED AN EXTREMELY DANGEROUS SITUATION THAT COULD HAVE RESULTED IN INJURY TO THE OWNER OF THE 2018 HONDA CIVIC OR THE DRIVER OF THE VEHICLE DIRECTLY TO THE REAR OF OWNERS' VEHICLE. VEHICLE WAS TAKEN TO A LOCAL HONDA DEALER TO REPORT THIS INCIDENT. DEALER STATES COMPUTER GLITCH IN DATA SYSTEM. NO CODES ASSOCIATED WITH THIS EVENT WERE FOUND. AND A VERBAL STATEMENT FROM TECHNICIAN OF 'THESE THINGS HAPPEN'. NOT VERY SATISFACTORY ANSWER WHEN THIS INCIDENT COULD HAVE CAUSED AN ACCIDENT. VEHICLE WAS BROUGHT TO SHOP IN CONJUNCTION WITH A HOPEFULLY SEPARATE ISSUE THAT WILL BE REPORTED SEPARATELY. THE TECHNICIAN CLEARED ALL CODES AND TEST DROVE VEHICLE FOR 2 MILES. TECHNICIAN STATED SHE COULD NOT DUPLICATE PROBLEM AND RELEASED CAR. OWNER HAD TO RETURN TO SHOP TO HAVE TECHNICIAN SET THE SYSTEM SO THE CMBS COULD BE MANUALLY DEACTIVATED AGAIN AS WHEN VEHICLE WAS BROUGHT INTO SHOP.

KEYFOB RANGE REDUCED DRASTICALLY USED TO BE ABLE TO REMOTE START MY CAR FROM OVER 200FT. NOW I CAN'T EVEN DO IT OVER 30FT. EVEN ONE OF THE SALE MEN SAID IT WAS A PROBLEM BECAUSE HE WAS ABLE TO START HIS OWN CIVIC FROM OVER A 100FT. THE SERVICE MANAGE TOLD ME THE LAST TIME I CAME IN TO CHECK IF THERE WAS ANY NEW (BECAUSE THEY NEVER CALL OR RETURNED MY CALL) SAID THAT CORPORATE HONDA DIDN'T HAVE A FIX AND THAT MULTIPLE PEOPLE HAVE BEEN HAVING THE SAME ISSUE. HE THEN GAVE ME A BUNCH OF RIDICULOUS REASONS (SO MUCH ELECTRICAL SYSTEM THAT IT CAN DRAIN THE BATTERY EVEN WITH THE CAR OFF AND THAT THE CAR IS PROTECTING ITSELF FROM DRAINING COMPLETELY BY "SHUTTING DOWN SOME SYSTEM" WHEN THE CAR IS OFF. OTHER EXCUSES THEY TOLD ME WAS THAT MY WINDOWS WERE TINTED (THEY ARE CERAMIC TINTED WHICH DOES NOT INTERFERE WITH SIGNAL LOSS) IT COULD BE MY DASHCAM, OR MY SUBWOOFER. I WOULD HAVE CONSIDERED IT IF IT HAPPENED AFTER I JUST HAD THEM INSTALLED. BUT I HAD EVERYTHING INSTALLED 3 MONTHS AFTER I BOUGHT THE CAR WHICH WAS OVER A YEAR AGO AND THE PROBLEM JUST SHOWED UP A COUPLE MONTHS AGO. GOES TO SHOW YOU THAT NOT JUST HONDA BUT CAR DEALERSHIPS WILL DO ALL THEY CAN TO NOT FIX YOUR CAR. I EVEN SENT CORPORATE HONDA A MESSAGE AND ALL THEY SAID WAS GO TO A DIFFERENT DEALERSHIP... SERIOUSLY? YOU'D THINK THEY'D TRAIN TECHS TO BE ADEQUATE ENOUGH TO DEAL WITH AN ISSUE LIKE THIS. I AM NOT GOING TO DRIVE 45MIN (CLOSEST LOCATION) TO BE TOLD THE SAME THING. AFTER I ASKED THE DEALERSHIP TO SEE IS THE RECEIVER IN THE CAR COULD BE THE PROBLEM THEY TOLD ME THEY WOULD HAVE TO CHARGE ME A LABOR FEE TO DO THAT. WAS A HONDA FAMILY BUT WILL NOT BE PURCHASING ANOTHER HONDA IN THE FUTURE.