2016 Honda Civic

AMERICAN HONDA IS THE MOST FRAUDULENT COMPANY I EVER DEALT WITH. WITHIN THE 1ST YEAR, A SERIOUS PROBLEM DEVELOPED WITH THE TRUNK, WHICH RANDOMLY OPENS FOR NO REASON, SOMETIMES OVERNIGHT, SOMETIMES WHILE DRIVING ON THE HIGHWAY, WHICH IS INCREDIBLY DANGEROUS. WE TOOK THE CAR 2X TO THE DELRAY BEACH DEALER , & IT CLAIMED ITCOULDN'T IDENTIFY OR REPLICATE THE PROBLEM, & THEN THAT THEY FIXED IT. THEY DID NOTHING & THE PROBLEM NEVER STOPPED. I WASTED 2 DAYS ON THESE VISITS, ACCOMPLISHING NOTHING. LAST MONTH, NOW IN CALIFORNIA, & STILL UNDER WARRANTY, THE TRUNK OPENED WHILE I WAS AWAY FOR A WEEK, & I HAD WATER DAMAGE TO > $200 OF ITEMS IN MY TRUNK. I SPOKE WITH LIVETTE AT HONDA, WHO TOLD ME TO GO TO THE BERKELEY DEALER TO HAVE THE CAR ASSESSED. I REVIEWED THE HISTORY OF THE MATTER, & TOLD HER I WANTED TO BE SURE THE DEALER WOULD BE AUTHORIZED TO MAKE REPAIRS. INSTEAD. I WASTED ANOTHER 4+ HOURS AT THE DEALER, WHO SAID IT COULDN'T IDENTIFY & HAD NEVER HEARD OF THE ISSUE. THERE ARE HUNDREDS OF COMPLAINTS ABOUT THIS ON LINE, & WHEN I SHOWED THEM THE COMPLAINTS & HOW DEALERS HAD FIXED THE PROBLEM, THE DEALER SAID IT NEEDED APPROVAL FROM HONDA (HONDA SAID IT NEEDED THE DEALER TO APPROVE THE REPAIR, SO IT'S LIKE DEALING WITH THE INSANE). THE DEALER SAID IT WOULD CALL ME AFTER OBTAINING APPROVAL'THEY NEVER DID. LIVETTE WAS THE MOST OFFENSIVE PERSON I HAVE EVER DEALT WITH, LIED TO MY FACE, & REFUSED TO AUTHORIZE THE REPAIR & CLOSED THE CASE THOUGH SHE NEVER EVEN SPOKE WITH THE DEALER. THESE CARS HAVE A KNOWN DANGEROUS DEFECT & HONDA HAS DONE NOTHING'THESE CARS SHOULD BE RECALLED. THE NTSB SHOULD TRACK ON-LINE COMPLAINTS & OBTAIN ALL HONDA COMPLAINTS FOR THE LAST 5 YEARS TO DETERMINE ALL MODELS AFFECTED. THE CAR'S UNDERCARRIAGE IS ALSO KNOWN TO BE DEFECTIVE; IT IS FAR TOO LOW & SCRAPES ON SPEED BUMPS & GETS TORN OFF BY THEM, PARKING BARRIERS, & ANY ROAD INCLINE.

VEHICLE WAS INVOLVED IN A FRONT END/SIDE COLLISION. WHEN TOLD BY COLLISION SHOP THE VEHICLE WAS FINISHED AND UPON COMING IN TO PICK UP THE VEHICLE, OBVIOUS STRUCTURAL DAMAGE REMAINED UNTOUCHED, AND UNREPAIRED ENGINE DAMAGE WAS OBVIOUS. COLLISION SHOP AND INSURANCE COMPANY INSISTED VEHICLE REPAIRS WERE COMPLETE AND FOUGHT ME TO TAKE THE VEHICLE TO THE HONDA DEALERSHIP FOR DIAGNOSTIC. WHEN THE VEHICLE WAS FINALLY TAKEN, THE CHECK ENGINE LIGHT WAS ON AND A DTC CODE WAS THRON. ADDITIONAL ISSUES WITH THE INTEGRITY OF THE VEHICLE POST COLLISION WERE NOTED AND BOTH COLLISION SHOP AND INSURANCE COMPANY REFUSE TO ACKNOWLEDGE SAFETY ISSUES AND REPAIR THE VEHICLE TO SAFETY STANDARDS. NEITHER THE COLLISION SHOP NOR THE INSURANCE COMPANY IS FAMILIAR WITH THE NEW 2016 CIVIC BODY, DIAGNOSTICS, CRASH ZONES, AND HONDA POSITION STATEMENTS ISSUED FOR THE PARTICULAR MODEL. THE VEHICLE WAS SPECIFICALLY PURCHASED FOR A NEWLY LICENSED DRIVER, WITH SAFETY BEING THE TOP PRIORITY. THE VEHICLE IS NO LONGER SAFE AND IT WOULD BE TRAGIC TO HAVE ANOTHER ACCIDENT, WHERE THE OTHER DRIVER IS AT FAULT, WITH A MUCH WORSE OUTCOME BECAUSE THE INTEGRITY OF THIS THIS VEHICLE IS COMPROMISED DUE TO INADEQUATE REPAIR. UNFORTUNATELY I CANNOT LOAD ALL THE REPAIR PHOTOS, BUT THE HOOD IS NOT FITTED, THE PILLARS ARE BUCKLED, THE FOOT ROCKERS/ FLOOR PAN IS LOOSE.

THERE IS A DENT ON MY CAR'S REAR UPPER QUARTER PANEL (C-PILLAR CREASE) ON THE DRIVER'S SIDE. THIS DENT IS PRESENT ON ALL 2016 AND 2017 CIVIC SEDAN CARS' EITHER ON DRIVER'S SIDE OR PASSENGER'S SIDE. HONDA DEALER DIDN'T ACCEPT THIS AS A MANUFACTURING DEFECT AND THEY REFUSED TO FIX IT. ADDITIONALLY, THERE IS NO OFFICIAL EXPLANATION FROM HONDA ABOUT THE ISSUE. I SUSPECT THAT IT'S A SAFETY ISSUE. THIS DENT PROBLEM EXISTS GLOBALLY, IT'S NOT A REGION SPECIFIC PROBLEM AS I HAVE SEEN.

TRUNK SPONTANEOUSLY OPENS. IT HASN'T HAPPENED WHILE DRIVING. I HAVE TAKEN IT TO THE DEALER, CONTACTED HONDA'S HEADQUARTERS. THEY ARE UNABLE TO REPRODUCE THE ISSUE SO CANNOT FIX IT. THERE ARE OTHERS ON THE CIVIC ONLINE FORUM WHO ARE EXPERIENCING THIS ISSUE. THIS IS A SECURITY ISSUE WHERE I CANNOT KEEP ANYTHING IN MY TRUNK. THIS IS NOT RIGHT. ONE NIGHT AFTER I GOT HOME, I WENT BACK OUT TO MY CAR AND THE TRUNK WAS OPENED. ON NUMEROUS OCCASIONS, I GO OUT TO MY CAR IN THE MORNING OR AFTER WORK AND MY TRUNK IS OPEN. I KEEP THE KEYS AS FAR AWAY FROM THE CAR AS I CAN, I HANG THEM UP, BUT THEM IN THE BEDROOM AND IT DOES NOT GOOD--SO IT IS NOT THE SENSITIVITY OF THE KEY. I ALSO NOTICED MY GAS TANK HATCH OPENS AFTER I FILL THE TANK. SEE THE ATTACHED CORRESPONDENCE TO HONDA DATED TODAY.