2009 Honda Civic

TAKATA RECALLI BOUGHT THE CAR FROM THE ORIGINAL OWNER AROUND THE END OF SUMMER 2016 THE CAR IS IN GOOD CONDITION BUT HAS APPROX. 210,000 MILES ON IT. I USED THE PASSENGER VISOR 4/17/17 AND NOW IT WONT STAY UP AND I SEE ITS SPLIT. I WENT ONLINE TO SEE HOW TO FIX IT AND I CAME ACROSS THE CLASS ACTION SUIT IN REGARDS TO THE VISOR. I EMAILED HONDA WHO CALLED AND TOLD ME THE CAR IS OVER THE MILEAGE AND IT WILL COST ME APPROX. $180 TO FIX. ITS REALLY ANNOYING AND HAMPERS THE VIEW WITH IT LAYING DOWN LIKE THAT. I FEEL THEY SHOULD STILL FIX THE PROBLEM FOR FREE.

PAINT AND CLEAR COAT IN AREAS FROM FRONT TO REAR, ON HOOD, TRUNK AND ON ROOF, IS THIN, PEELING, SPOTTY, OR DOWN TO THE METAL. TOOK TO THE DEALER AND GOT NO SATISFACTION. SAID THAT EVEN THOUGH MANY OTHERS HAVE SAME PROBLEMS IT IS NOT A COVERED ISSUE. HOW IS THAT POSSIBLE WHEN I HAVE READ SO MANY OF THE SAME COMPLAINTS! NEED IT REPAINTED.

DEFECTIVE SUN VISOR RECALL THIS COMPLAINT INVOLVES THE RECALL OF THE DRIVER'S SIDE SUN VISOR IN 2009 AND GOOD FOR 7 YEARS FROM THAT DATE. I HAD ONE VISOR, SPLIT APART AT THE TOP SEAM, REPLACED. THE SECOND VISOR NOT ONLY SPLIT AT THE SEAM BUT CAME LOOSE AT THE HINGE AND FLEW PAST MY FACE WHILE I WAS DRIVING IN APRIL 2016. I HAD AN APPOINTMENT WITHIN THE 7-YEAR PERIOD BUT BECAUSE I MISREAD THE WARRANTY I KEPT PUTTING OFF THE REPLACEMENT UNTIL AFTER IT EXPIRED. HOWEVER, WHEN I TOOK MY CAR TO CULVER CITY HONDA, SERVICE MANAGER RUE AYALA TOLD ME HONDA SELECTED A 7-YEAR WINDOW IN ORDER TO REPLACE THE DEFECTIVE VISORS WITH DEFECTIVE VISORS TO GET RID OF THEM. HE SAID CUSTOMERS HAD COME IN AS MANY AS "THREE, FOUR AND FIVE TIMES FOR REPLACEMENT VISORS." HE OFFERED ME A DISCOUNT, WHICH I REFUSED. WHY SHOULD MY RECALLED PART BE AS DEFECTIVE AS THE FIRST ONE? THE CAR SHOULD HAVE COME WITH A NEW AND WORKING PART: THAT'S WHAT I PAID FOR. MY FEAR IS THE LATEST RECALL, THE PASSENGER SIDE AIR BAG, MIGHT ALSO BE REPLACED WITH A DEFECTIVE AIR BAG. SUN VISORS ARE ALSO MATTERS OF SAFETY. THEY SHOULD NOT FLY OFF THE HINGE PAST YOUR FACE WHILE YOU'RE DRIVING. FORTUNATELY, IT DID NOT STRIKE MY FACE. I HAVE COMPLAINED TO ACURA HONDA, WHOSE EMPLOYEES HAVE GIVEN ME THE RUNAROUND SINCE I BEGAN CALLING SIX WEEKS AGO. I HAVE BEEN PASSED FROM CASE MANAGER TO CASE MANAGER. I HAVE ASKED TO SPEAK TO A SUPERVISOR BUT HAVE BEEN REFUSED. I HAVE ASKED FOR THE NAMES OF NATIONAL AND REGIONAL DIRECTORS WHO OVERSEE RECALLS, BUT HAVE BEEN TOLD THEY ARE NOT ALLOWED TO GIVE OUT THAT INFORMATION. SO MUCH FOR GOOD FAITH TO A CUSTOMER WHO HAS PURCHASED TWO HONDAS. HONDA, IN MY OPINION, HAS ACTED FRAUDULENTLY REGARDING THEIR BAIT-AND-SWITCH SUN VISOR RECALL. I BELIEVE I DESERVE A NEW, NON-DEFECTIVE SUN VISOR AT NO COST TO ME. PLEASE HELP. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE TRAVELING DOWN SURFACE STREETS, I HIT A BUMP AND MY ALREADY SAGGING FLIP VISOR DROPPED DOWN AND ALMOST COMPLETELY OBSTRUCTED MY VIEW OF THE ROAD. BY THE TIME I WAS ABLE TO GRAB AND FLIP IT BACK UP, THE CARS IN FRONT OF ME HAD SLOWED SIGNIFICANTLY. I REALIZE THERE HAS BEEN A CLASS ACTION LAWSUIT FOR THIS KNOWN ISSUE, HOWEVER MY VIN IS ~800 ABOVE THE HIGHEST VIN INCLUDED. HONDA IS REFUSING TO DO ANYTHING TO RECTIFY THIS BECAUSE THE CLASS ACTION LAWSUIT WAS VIN-SPECIFIC. I WOULDN'T ORDINARILY BOTHER WITH THIS BUT THIS IS A KNOWN ISSUE