2008 Honda Civic

TL* THE CONTACT OWNS A 2008 HONDA CIVIC. WHILE STARTING THE VEHICLE, THE DRIVER SIDE CURTAIN AIR BAG AND STEERING WHEEL AIR BAG INADVERTENTLY DEPLOYED. THE DRIVER SUSTAINED DAMAGE TO THE LEFT EAR, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE LOCAL DEALER, CAWOOD HONDA 2516 PINE GROVE AVENUE, PORT HURON, MI 48060) STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.

TL* THE CONTACT OWNS A 2008 HONDA CIVIC. ON SEVERAL OCCASIONS, WHILE DRIVING, THE DRIVER AND PASSENGER SIDE SUN VISORS FAILED TO STAY UP AND WOULD CONSISTENTLY DROP, WHICH BLOCKED THE CONTACT'S VIEW. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUN VISORS WERE CRACKED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.

CAR BEGAN TO OVERHEAT WITH NORMAL USE. IN AN ATTEMPT TO FIX THE ISSUE, A REPUTABLE LOCAL REPAIR SHOP REPLACED PARTS TO RESOLVE THE ISSUE, NOT FULLY DIAGNOSING THE ISSUE THATS FOUND WITHIN BULLETIN 10-048. THE SHOP CORRECTLY DIAGNOSED THE ISSUE, HOWEVER WERE NOT AWARE OF THE RECALL. THE ENGINE WAS REPLACED WITH GENUINE HONDA PARTS. I WENT THROUGH THE RECALL REFUND PROCESS FOR 8 FULL MONTHS AFTER SUPPLYING ALL OF THE RELEVANT INVOICES, VEHICLE MAINTENANCE HISTORY, ETC. AND WAS DENIED ON THE BASIS THAT THE INVOICES HAD THE PREVIOUS DIAGNOSIS LISTED THAT WAS INCORRECT, BELOW THE CORRECT DIAGNOSIS OF A CRACKED ENGINE. HONDA IS NOT HONORING THEIR RECALL REFUND IN ANY WAY SHAPE OR FORM. HONDA THEN ATTEMPTED TO OFFER ME A COUPON FOR FUTURE SERVICE REPAIRS, CLEARLY SHOWING THAT THEY RECOGNIZE I HAD A CASE, HOWEVER SIMPLY DID NOT WANT TO PAY OUT THE PRICE OF THE REPLACED ENGINE. NOTE THE DATE LISTED BELOW IS THE DATE MY CLAIM WAS FINALLY REJECTED. AFTER WAITING 8 MONTHS.

I AM HAVING AN ONGOING PROBLEM WHERE MY VEHICLE SUDDENLY BEGINS TO REV UP AND ACCELERATE FORWARD. THIS ISSUE FIRST HAPPENED IN FEBRUARY 2017. I WAS IN A FAST-FOOD DRIVE THRU WITH MY FOOT ON THE BRAKE (AUTOMATIC TRANSMISSION). THE ENGINE BEGAN TO REV UP TO 3000 RPMS. I SHIFTED INTO PARK WHICH CAUSED IT TO REV AT 5000. AT THAT POINT, I SHUT OFF THE CAR. I STARTED IT AGAIN AND THE CAR WAS FINE. I CONTACTED HONDA OF NORTH AMERICA. THEY SENT AN ATTORNEY OUT TO TALK TO ME AT MY LOCAL DEALERSHIP. HONDA KEPT MY CAR MOST OF THE DAY AND TOLD ME THEY FOUND NOTHING WRONG. THEY EVEN INSINUATED THAT MAYBE I HAD MY FOOT ON THE GAS PEDAL... I'VE BEEN DRIVING FOR OVER 15 YEARS. I THINK I WOULD KNOW IF MY FOOT WAS ON THE GAS PEDAL... THEY TOLD ME THAT MY CAR WAS SAFE AND THAT IF IT HAPPENED AGAIN I SHOULD CONTACT THEM... THE PROBLEM OCCURRED AGAIN ON APRIL 24TH AT LAX AIRPORT. I WAS AT THE TOLL BOTH PAYING FOR MY PARKING AFTER A TRIP. THE CAR BEGAN TO REV UP JUST LIKE BEFORE. I THROUGH THE CAR IN PARK AND IT ALMOST RED-LINED. I SHUT THE CAR OFF. THE WOMAN AT THE TOLL BOTH WITNESSES THE INCIDENT. I TOLD HER TO GET HER SUPERVISOR AND ANYONE ELSE THAT COULD COME OVER. HONDA DID NOT TAKE ME SERIOUSLY THE FIRST TIME CLEARLY! HER SUPERVISOR CAME OVER. I EXPLAINED THE SITUATION TO HIM AND ASKED HIM TO FILM THE CAR AS I STARTED IT UP AGAIN. HE BEGAN TO FILM AND I TURNED THE IGNITION. THE CAR WAS REVVING AT 4000 AND RISING FROM THE MOMENT I STARTED IT. I IMMEDIATELY SHUT IT OFF. IT DID THIS TWO MORE TIMES. THE FINAL TIME I STARTED IT, THE CAR REVVED NORMAL. I PAID MY FEE AND THE WOMAN RAISED THE GATE. AS I PULLED OUT, THE CAR JERKED FORWARD AND PULLED ME INTO TRAFFIC. I WAS NEARLY T-BONED BY A TAXI. I PULLED OVER AND RESTARTED THE CAR. IT WAS FINE AFTER THAT. I CONTACTED HONDA AND THEY REFUSED TO REINSPECT THE CAR UNLESS I WOULD PAY OUT OF POCKET. THE CAR HAS NOT DONE IT SINCE. THANK YOU.

TAKATA RECALL - WE REACHED OUT TO GROSSINGER HONDA (6600 N WESTERN AVE, CHICAGO, IL 60645) REGARDING THE RECALL IN SEPTEMBER OF 2016. THEY SAID THEY WERE ORDERING THE PARTS AND WOULD REACH OUT WHEN THEY ARRIVED. THIS DEALERSHIP NEVER ORDERED THE PARTS NOR DID THEY REACH OUT. WE CALLED A SECOND TIME (IN NOVEMBER 2016) AND THEY SAID THE SAME THING - THAT THEY NEEDED TO ORDER THE PARTS. THIS DEALERSHIP NEVER ORDERED THE PARTS NOR DID THEY REACH OUT EITHER TIME. I'M WRITING THIS AS A FORMAL COMPLAINT AGAINST GROSSINGER HONDA FOR IGNORING CUSTOMER RECALLS RATHER THAN PERFORMING THE REQUIRED REPAIRS WITHIN THE 60 DAY WINDOW.

I PURCHASED A 2008 HONDA CIVIC IN APRIL OF 2016, AFTER I WAS IN AN ACCIDENT WHERE BOTH OF MY FRONT AIR BAGS DEPLOYED. SHORTLY AFTER PURCHASING THE 2008 HONDA CIVIC I DISCOVERED THERE WAS A FRONT PASSENGER AIRBAG RECALL. I IMMEDIATELY CALLED MY LOCAL HONDA DEALERSHIP. THEY TOOK DOWN MY INFORMATION AND SAID THAT THEY WOULD CALL ME WHEN THE AIRBAG CAN BE FIXED. THE RECALL LETTER STATES 'IN THE EVENT OF A PASSENGER FRONTAL AIRBAG INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, POTENTIALLY RESULTING IN INJURY TO VEHICLE OCCUPANTS. THE RISK OF SUCH OCCURRENCE INCREASES OVER TIME.' IT HAS NOW BEEN A YEAR SINCE I REPORTED THE RECALL AND HAVE YET TO BE CONTACTED TO HAVE IT FIXED. DUE TO MY RECENT ACCIDENT WHERE BOTH AIRBAGS DEPLOYED, I FEAR THAT I AM IN DANGER AND THIS IS THE CAR THAT I HAVE TO DRIVE DAILY. I HAVE TRIED CONTACTING HONDA ABOUT MY CONCERNS AND THEY HAVE NOT RESPONDED. I JUST WANT THEM TO BUY MY UNSAFE CAR BACK FROM ME SO THAT I CAN BUY A SAFE VEHICLE TO DRIVE.

I WAS CONTACTED LAST SUMMER (2016) REGARDING A RECALL ON MY AIRBAG VIA A LETTER IN THE MAIL. I CALLED TO MAKE A REPAIR APPOINTMENT WITH MY LOCAL HONDA DEALER, THEY TOLD ME THEY DIDN'T HAVE THE REPLACEMENT PARTS IN YET AND THEY WOULD CALL ME BACK WHEN THEY ARRIVED. I CALLED AGAIN IN THE FALL (2016) AND WAS TOLD MORE OR LESS THAT THEY WERE "BUSY" AND HAD A LOT OF CARS TO REPAIR AND I SHOULD CONTINUE TO WAIT. I CALLED AGAIN IN THE FALL 2016 AND WAS TOLD THE PERSON HANDLING THE AIRBAG RECALL WAS BUSY OR UNAVAILABLE AND TO CALL BACK AGAIN. I'VE RECEIVED A SECOND NOTICE IN THE MAIL IN APRIL 2017 REGARDING MY AIR BAG RECALL. THIS NOTICE SAYS THAT IF THE HONDA DEALER HAS FAILED OR UNABLE TO REMEDY THE DEFECT IN MY VEHICLE WITHOUT CHARGE WITHIN A REASONABLE PERIOD OF TIME (60 DAYS) I CAN FILE A COMPLAINT. IT'S APPROACHING NEARLY A YEAR SINCE I WAS FIRST CONTACTED AND I TRIED TO MAKE AN APPOINTMENT THREE TIMES WITH MY LOCAL HONDA DEALERSHIP TO HAVE THIS AIR BAG REPLACED. I FEEL I'VE BEEN VERY PATIENT WITH THIS RECALL, AS I'VE HAD OTHER ITEMS RECALLED OVER THE PAST YEAR AND REPLACEMENTS WERE MADE FOR THOSE ITEMS IN A MUCH MORE REASONABLE AMOUNT OF TIME. I FIND IT UNACCEPTABLE TO BE PUT OFF AND TOLD HONDA IS TOO BUSY TO MAKE A SAFETY FEATURE REPAIR ANYTHING BUT A TOP PRIORITY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 HONDA CIVIC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE IN AUGUST OF 2016. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.