2008 Honda Civic

I RECEIVED A LETTER IN JULY STATING THE RECALL FOR THE AIR BAGS PROPELLANT WAFERS BEING DEFECTED. I HAVE CALLED AMERICAN HONDA FOR THE PAST WEEK EVERYDAY TRYING TO TALK WITH A CASE MANAGER ABOUT MY SPECIFIC NEEDS OF ALTERNATIVE TRANSPORTATION. I CURRENTLY WORK FOR NEURO COMMUNITY CARE WHO IS CONTRACTED BY WOUNDED WARRIORS. WE CURRENTLY SERVE OVER 500 WARRIORS WHO HAVE BRAIN INJURIES ACROSS THE US. MY DAILY JOB IS TO TRANSPORTS WARRIORS WITH BRAIN INJURIES TO MEDICAL APPOINTMENTS, STORES, AND COMMUNITY OUTINGS. TO MANY IT IS THEIR ONLY SOURCE OF GETTING OUT OF THE HOUSE. FOR MANY SUFFER FROM PTSD. THIS JOB IS MY ONLY SOURCE OF INCOME AND NOT HAVING A SAFE VEHICLE TO USE FOR MY WORK IS UNACCEPTABLE. I HAVE BEEN TOLD EVERY TIME I CALL THAT A CASE MANAGER HAS TO CALL ME BACK, BUT AFTER A WEEK I HAVE HEARD NOTHING. MY CLIENTS AND MY EMPLOYMENT ARE SUFFERING. I NEED YOUR HELP IN HELPING ME GETTING HOLD OF A CASE MANAGER FROM AMERICAN HONDA WHO CAN AUTHORIZE THE RENTAL OF A SAFE VEHICLE WHILE I WAIT FOR MY HONDA TO GET FIXED. I HAVE CONTACTED MY LOCAL HONDA DEALER (LEITH HONDA IN RALEIGH) AND THEIR RESPONSE WAS THEY THINKS THE PARTS WILL BE IN WITHIN 2-3 WEEKS, BUT IT IS JUST A ESTIMATE. PLEASE, PLEASE, PLEASE HELP ME! I AM AFRAID OF THE INJURIES FOR MY CLIENTS AS WELL AS MY FAMILY. MY EMAIL IS ([XXX] AND MY PHONE NUMBER IS [XXX] SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL: I PURCHASED THIS CAR TO TRANSPORT MYSELF, SPOUSE AND 3 CHILDREN. SINCE BEING NOTIFIED OF THE RECALL, I CAN ONLY TRANSPORT 4 OF US, SINCE BY HONDA'S OWN INSTRUCTIONS ON THE RECALL, "HONDA SUGGESTS YOU SHOULD AVOID HAVING A PASSENGER SIT IN THE FRONT PASSENGER'S SEAT UNTIL THE RECALL REPAIR HAS BEEN PERFORMED." I REQUESTED A LOANER CAR FROM HONDA ON 7/23/16 AT 1-888-234-2138 AND WAS TOLD IT WOULD BE FORWARDED TO THE "CASE MANAGEMENT DEPT". NO CONTACT FROM HONDA. I CALLED AGAIN ON 8/4/16 AND WAS TOLD BY KIA THAT THERE IS NO DIRECT PHONE # TO CASE MANAGEMENT, THAT I HAVE NO ASSIGNED CASE # FOR THE LOANER REQUEST AND THAT SHE COULD NOT TELL ME WHEN I WOULD BE CONTACTED BY THE CASE MANAGEMENT DEPARTMENT. THIS UNSAFE CAR AND LACK OF RESPONSE BY HONDA IS CREATING A BURDEN FOR MY FAMILY. I NOTIFIED KIA THAT I WOULD BE MAKING A COMPLAINT TO NHTSA.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 HONDA CIVIC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE CONTACT CALLED TWO DEALERS WHO WERE UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 HONDA CIVIC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT MENTIONED THAT THE DMV PROHIBITED THE RENEWAL OF THE DRIVER'S LICENSE DUE TO THE TAKATA RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2008 HONDA CIVIC. WHILE THE CONTACT'S VEHICLE WAS IDLING AT A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE FRONT END. THE FRONTAL AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC AND REPAIRED FOR THE BODY DAMAGE. THE SRS WARNING INDICATOR ILLUMINATED AFTER THE REPAIRS WERE PERFORMED. THE INDEPENDENT MECHANIC REFERRED THE CONTACT TO THE DEALER. THE DEALER WANTED TO CHARGE THE CONTACT FOR THE DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.

TAKATA INFLATORS: THE FOLLOWING IS CONCERNING MY 2008 HONDA CIVIC AND HONDA'S FAILURE IN THEIR RECALL CAMPAIGN: 23 MAY 2016: HONDA ISSUES RECALL CONCERNING VEHICLES IN MY MODEL YEAR AND SUGGEST I CHECK MY VIN AGAINST THEIR DATABASE OF RECALLED VEHICLES TO SEE IF MY SPECIFIC VEHICLE IS AFFECTED. 27 MAY 2016: I CONTACT HONDA WITH VIN TO SEE IF MY VEHICLE IS AFFECTED. I AM TOLD THAT IT IS NOT. 27 JULY 2016: RECEIVE LETTER IN MAIL SAYING A RECALL WAS ISSUED ON MY VEHICLE ON 23 MAY. 28 JULY 2016: I CONTACT HONDA AGAIN AND THEY CONFIRM THAT THERE IS A RECALL ON MY VEHICLE. I WAS TOLD THAT THEIR SYSTEM HAD NOT UPDATED THE NEW INFORMATION WHEN I CALLED 4 DAYS AFTER THE RECALL WAS ISSUED. IN THE DAYS IMMEDIATELY FOLLOWING A RECALL ISSUE IS MOST LIKELY WHEN CONSUMERS ARE TO CHECK TO SEE IF THEIR PRODUCT IS AFFECTED. IF DATABASES ARE NOT UPDATED TO REFLECT CURRENT INFORMATION, MANY CONSUMERS, LIKE MYSELF, MAY HAVE BEEN DRIVING AROUND FOR THE PAST TWO MONTHS WITH DANGEROUS AIR BAGS EVEN THOUGH THEY DID THEIR DO DILIGENCE TO RESEARCH THEIR VEHICLES. HONDA'S SUGGESTION TO CHECK YOUR VIN AGAINST THEIR RECALL DATABASE WAS AN INSUFFICIENT SOLUTION TO THE AIRBAG ISSUE. HONDA'S FAILURE TO UPDATE RECALL DATABASES (UNTIL SOMETIME AFTER 27 MAY 2016) FOLLOWING THE ISSUE OF THEIR RECALL ON 23 MAY 2016 WAS DANGEROUSLY NEGLIGENT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 HONDA CIVIC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A SAFETY RECALL NHTSA RECALL 16V-346 ON SATURDAY 7-23-2016, PASSENGER FRONTAL AIR BAG, METAL FRAGMENT COULD PASS AIRBAG CUSHION. TODAY 7/25/2016 THE HONDA DEALER AND HONDA AUTOMOBILE CUSTOMER SERVICE DOES NOT AND WILL NOT OFFER A RENTAL CAR FOR THIS RECALL, THEY STATE NO ONE SHOULD SIT IN THE PASSENGER SEAT. CUSTOMER SERVICE STATED IT WILL LATE SUMMER EARLY FALL BEFORE THE PARTS WILL BE IN. IF AN ACCIDENT WOULD OCCUR AND THE BAG DEPLOYED THE DRIVER (ME) WOULD NOT BE IN A SAFE ENVIRONMENT. HONDA DOES NOT SEEMED TO BE CONCERNED ABOUT THE CUSTOMERS SAFETY OR CONVENIENCE.

TL* THE CONTACT OWNS A 2008 HONDA CIVIC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V346000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.